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Reviews of Hilton Garden Inn Atlanta Marietta

3 out of 5
Hilton Garden Inn Atlanta Marietta
3045 Windy Hill Rd Se, Marietta, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1037 reviews" "
Rating 8 - Good. 278 out of 1037 reviews" "
Rating 6 - Okay. 89 out of 1037 reviews" "
Rating 4 - Poor. 36 out of 1037 reviews" "
Rating 2 - Terrible. 39 out of 1037 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sits off the busy street and surrounded by woods. Very quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great time and enjoyed the amazing treatment from all the staff. Will definitely return again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric, des moines

Liked: Cleanliness, property conditions & facilities
Quiet and safe. Not many places to eat nearby though
Stayed 1 night in Dec 2023

4/10 Poor

Ebonie

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Keisuke

Liked: Cleanliness
Good

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very very helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Near other more expensive hotels but better.
Stayed 2 nights in Oct 2023

8/10 Good

chris

Traveled with family
Liked: Cleanliness
the restaurant and bar bar were both closed on our travel date. we selected hilton garden for these amenties and were dissappointed after a long day of travel no the I75. suggest you notify guests in advance when amenities are not available in the future.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2023

10/10 Excellent

SueAnn

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine
Stayed 4 nights in Nov 2023

10/10 Excellent

Kristin

Stayed 2 nights in Nov 2023

6/10 Okay

Oscar Daniel, El Monte

Business traveler
The Wi-Fi connection was very poor and was always disconnecting. You have to request room service or your room will not get cleaned. You have to pay for breakfast.
Stayed 3 nights in Nov 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and friendly .
Stayed 1 night in Nov 2023

2/10 Terrible

Philip

Liked: Cleanliness, property conditions & facilities
1) I was charged $100 for a damage deposit and told that I would receive the money back in three days. As a long-standing Hilton Honors member, why hold my money for three days? 2) I tried to log into WiFi. It took three times to connect to the HHonors browser window. I kept getting "Problem connecting" messages. I finally was able to enter my name and room number. Then, to get access to the wifi, I had to fill out a Hilton Honors membership request. I am ALREADY a Hilton Honors member - so, why do I need to spend time filling out the form? Then, I received a message that the information I submitted was accepted. However, I did get to the confirmation screen to access the WiFi after I submitted the Honors information - but was told that it couldn't be submitted. I tried two more times and it didn't work. So, I went to the front desk and worked with 2 different people and received the "couldn't connect." I was told to restart my computer, which I did, and it still received the message "couldn't connect." They called the maintenance person and he couldn't get it to connect either. All this took about a half hour. I am using my phone as a hot spot. This was a HORRIBLE experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, room comfort
Nice place to stay if you're in the area.
Nice hotel, friendly staff, convenient location for our family events. Breakfast was extra, but was tasty.
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Stayed 1 night in Sep 2023

2/10 Terrible

Todd

Traveled with partner
We did not have a good experience at this hotel. I booked this hotel through Expedia since they had a better price than Hilton's. When we checked in the clerk verified that our price was lower than their price even if we used our Hilton honors program. We also were told that breakfast was included with our stay. The clerk confirmed that with our reservation. He also explained that check out was at 11 am. The next morning we went for breakfast and we were told that breakfast was not part of our stay. We had to pay $35 for breakfast. I talked with Kimberly at the front desk about this. Shecsaid the night clerk shouldn't have told us it was free. She said he didn't know what he was talking about. She said I had to sign the bill for breakfast and she would look into who was on the night we checked in. I also called down to guest services and talked with Kimberly about getting a late check-out. She said they were short staffed and they couldn't allow that. When I went to the front desk to ask again about late check-out, the gentleman in front of me asked for late checkout and Kimberly gave the approval for him to have a late check-out. I don't understand the double standard. Both myself and my girlfriend are Hilton honor members. We won't be staying at another Hilton hotel if this is how you treat customers. Obviously your facility doesn't comply with your Hilton Garden Inn promise...see photo.
Stayed 1 night in Sep 2023

2/10 Terrible

IQBAL

Traveled with family
Liked: Cleanliness, property conditions & facilities
Got there 11pm, couldn’t sleep all night. Dog barking all night long.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Property conditions & facilities
Comfortable bed. Great home fries on breakfast buffet!
Stayed 1 night in Sep 2023

6/10 Okay

Rachael

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, room comfort
Friendly staff, clean modern room, good breakfast and convenient location for Braves game.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place just makes sense for travelers
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The place was great!
Stayed 3 nights in Jul 2023

10/10 Excellent

Demetrius

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2023

8/10 Good

Steve

Traveled with family
Stayed 2 nights in Jul 2023

8/10 Good

Freddy

Traveled with family
Liked: Cleanliness
Not worth the price. No in room safe Breakfast limited and on weekend only until 10 am. Only one lift ( elevator) working . The other one was out of order and never repaired during our stay. The toilet had running water all the time and although I requested to be repaired they didn’t do it. Overpriced.
Stayed 2 nights in Jul 2023

4/10 Poor

meredith

Disliked: Cleanliness, property conditions & facilities
Gross.
Stayed 7 nights in Jul 2023

8/10 Good

Phillip

Stayed 1 night in Jul 2023

10/10 Excellent

PEDRO

Stayed 1 night in Jun 2023

10/10 Excellent

Georgina

Liked: Cleanliness, amenities, property conditions & facilities
I had a spacious room
Stayed 3 nights in Jun 2023

4/10 Poor

Krista

Traveled with family
Disliked: Property conditions & facilities
The room floors were run down and musty smelling. The original room they put us in had dirty beds and the final room was an adjoining one to a very noisy family.
Stayed 2 nights in Jun 2023

10/10 Excellent

latosha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Michael

Traveled with family
The room and bathroom smelled terribly of marijuana. I did not complain because we had an incredibly long day with a blown tire earlier in the day and a 7 hour drive. I would have asked for my money back but was simply too worn out to deal with it. I expected more from a Hilton hotel.
Stayed 1 night in Jun 2023

6/10 Okay

Fabrizio

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel was dated, need renewal, room was clean, public areas not really
Stayed 2 nights in Jun 2023

8/10 Good

Elizabeth

Liked: Cleanliness, room comfort
Service was great. Staff were friendly. Room was clean and comfortable!
Stayed 1 night in Jun 2023

4/10 Poor

Zach

Traveled with group, Traveled with family
Disliked: Amenities
Was told they only had 3 washcloths available. They don’t clean your room unless specificity requested. Shower water pressure was awful.
Stayed 2 nights in Jun 2023

4/10 Poor

Will

Stayed 3 nights in Jun 2023

8/10 Good

Ellsworth

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Casey

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
We were stolen from by someone who works here and treated like garbage. The morning and evening staff were amazing.
Stayed 1 night in May 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast attendant was so nice every morning! Front desk was also very pleasant!
Stayed 4 nights in May 2023

2/10 Terrible

Casey

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
I have too much to say honestly. It’s clean and quiet but my god they have so much to work on.
Stayed 3 nights in May 2023

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Amy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property in an ideal area of town. Well appointed.
Stayed 1 night in May 2023
Response from GM on May 15, 2023
Dear Amy, Thank you so much for choosing Hilton Garden Inn Atlanta Marietta. It is lovely to hear that you had a great stay and found our hotel to be an exceptional option for your travels. We appreciate your business and hope you find a reason to visit us again soon! Best, Rick Saenz General Manager

2/10 Terrible

Corry

Poor communication and lack of knowledge about the refundable fee! Have yet to receive it, the hotel room was left spotless
Stayed 2 nights in Apr 2023
Response from GM on May 8, 2023
Dear Corry, Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We are always at your service for any additional explanations or corrections needed regarding your charges. Your feedback helps us improve our communications, so we hope to host you again. Sincerely, Rick Saenz General Manager

10/10 Excellent

Chelsey

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Was really great
Stayed 3 nights in Apr 2023
Response from GM on May 3, 2023
Dear Chelsey, Thank you for your patronage. We are so happy to know you enjoyed your stay enough to share this five-star review. Please visit again soon. Best, Rick Saenz General Manager

8/10 Good

Simon

Stayed 4 nights in Apr 2023

10/10 Excellent

Shakira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Visited for a wedding. The hotel did an amazing job accommodating the wedding party throughout the weekend. Customer service was superb.
Stayed 2 nights in Apr 2023
Response from GM on Apr 21, 2023
Dear Shakira, Celebrating a wedding with loved ones is always a great reason to travel! It is rewarding to hear that our Hilton Garden Inn offered exceptional customer service during your time in Atlanta. Thank you for sharing your kind review on Expedia and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Rick Saenz General Manager

2/10 Terrible

Veronica

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had an AC problem. The unit was broken and was not working. The next day, we realized that it wasn't working and requested another room. We were told "that all rooms were booked and would be provided a fan." After 40 minutes of trying to get dressed in a hot, humid room, I had to personally walk down to the front desk to retrieve the fan myself. The fan was a small desk fan that couldn't cool down a king size room. We were told that they were going to get maintence to come look at the unit. We eventually was able to get dressed and out. We left the hotel around 10 am and returned to the property at 2pm. No one had come to look at the unit. It was still hot! We complained to the front desk again. Finally they sent someone up who did not know what he was doing. So I had to go the front desk to demand another room. During check out, I request a refund or discount on my first night because we had to sleep in a hot room that caused us to sweat throughout the night. They told me to call Expedia and they would agree to the refund. Only for me to call EXpedia and request a refund for them to decline it stating that "we were accommodated and should haven't complained about the unit the "NEXT DAY." Completely unacceptable!
Stayed 2 nights in Apr 2023
Response from GM on Apr 21, 2023
Dear Veronica, Thank you for writing and sharing your concerns. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention so we can rectify it, and I apologize for the frustration it caused. Thank you for choosing us and we hope to host you again someday for a flawless experience. Sincerely, Rick Saenz General Manager

2/10 Terrible

jerry

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from GM on Apr 19, 2023
Dear jerry, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Rick Saenz General Manager