Ratings based on 1,539 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from charlotte nc

Adequate with room for improvement

Posted Feb 14, 2018
Pros: Staff
Cons: Not really. I travel extensively and this was just a good for the night experience.
Location: OK
The hotel was adequate for my needs. There was no meat available at the breakfast and the wall light next to the bed was broken. The staff was excellent as was the location for my needs. Overall good yet not outstanding.
Comment from Hotel Management
Feb 15, 2018 by Ambur F., Hotel Management
Dear Glenn, We are delighted that we were able to meet your needs for the short time in which you were with us. We hope that you will choose us again if you find yourself in the area again. Best Regards, Ambur F.
2 out of 5
by A verified traveler from Santa Rosa Beach, Fl

Posted Feb 14, 2018
Pros: Room was nice
Cons: Customer service and the reliability of things in the room.
Location: convenient to Sun Trust Stadium.
We booked a king room and got 2 Queens. We were not told at the time of check in that what we had booked as not available. When we inquired they said the hotel had been overbooked. This was ok and then the TV did not work. When we asked that this be fixed we were told there was no one to fix it at night and that they had no rooms to move us to. definitely not helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Hotel surrounded by restaurants and SunTrust Park

Posted Feb 12, 2018
Pros: The room was clean, customer service was great and the breakfast was on point.
Location: Cumberland Mall and plenty of restaurants.
Hotel was very nice. I didn't have one issue. Customer service was excellent.
Comment from Hotel Management
Feb 15, 2018 by Ambur F., Hotel Management
Dear Chelle, We are thrilled to receive your feedback in regards to your stay at our location. We hope that you will choose to stay here again in the future, if you find you self back in the area. Best Regards, Ambur F.
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Close to all main attractions

Posted Feb 5, 2018
The area was great! I have No complaints- The staff was very friendly and I Enjoyed the stay - Hot Breakfast- Great Parking at the hotel also
Comment from Hotel Management
Feb 17, 2018 by Ambur F., Hotel Management
Dear Kamilah, Thank you for taking the time to complete this survey and for providing us with you feedback Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great staff, Nice area Clean rooms

Posted Jan 30, 2018
Overall great experience.Front desk associates were very friendly and knowledgeable...
Comment from Hotel Management
Feb 1, 2018 by Ambur F., Hotel Management
Dear Richard, Thank you for your honest review in regards to your stay and interaction with our hosts. Best Regards, Ambur F.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Four days at Hyatt Place Atlanta Galleria

Posted Dec 27, 2017
Pros: See above. Also, the staff is impressively friendly.
Cons: Its a little too late to think about making the bathrooms bigger.
Location: We have family living in Smyrna.
We were greeted by a friendly, courteous receptionist whose station is near the front door. The lobby is quite elegant. The rooms are fine. My wife commented that she slept very well there. The breakfast is outstanding, with great variety and home-cooked specials always offered. The bathrooms are tiny and require some contortions to get the door closed before using the toilet. Other than that, the shower is very nice and getting the water to the right temperature is quick and easy. We will definitely stay here next time we are in town.
Comment from Hotel Management
Jan 1, 2018 by Ambur F., Hotel Management
Dear Mr. Hugh, Thank you for taking the time to provide us with your feedback. We are looking forward to all of your future stays. Best Regards, Ambur F.
2 out of 5
by A verified traveler from ga

Not what we expected

Posted Dec 24, 2017
The first room that we checked into had roaches and nasty sheets. The second room that we moved to was a little better. The hotel stinks and some of the staff are unprofessional. We will not being staying at another Hyatt location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
Excellent hotel, huge room and very comfortable bed!
Comment from Hotel Management
Dec 22, 2017 by Ambur F., Hotel Management
Dear Anonymous, Thank you for your review. Best Regards, Ambur F.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodstock

Nice hotel close to the mall

Posted Dec 16, 2017
The hotel was very nice and the people was very friendly and the customer service was great
Comment from Hotel Management
Dec 22, 2017 by Ambur F., Hotel Management
Dear Dee, We are glad to hear about your experience at our hotel. Thank you for you feedback and we invite you back if you find yourself in Atlanta again. Best Regards, Ambur F.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to highway, good neighborhood

Posted Dec 14, 2017
Pros: Clean and Starbucks in the lobby.
Location: Right next to a Carrabas Italian restaurant. Very close to a mall with tons of shopping and food nearby.
I was in town for business - this hotel was very close to my work and plenty of places to eat around. But the services in the hotel make it such you don't have to leave. There's even a Starbucks in the lobby. Very convenient. The hotel was in a nice area too yet convenient access to Interstate 285.
Comment from Hotel Management
Dec 15, 2017 by Ambur F., Hotel Management
Dear Anonymous, We are so happy that you enjoyed our hotel and our layout. We hope to see you again in the near future. Best Regards, Ambur F