Ratings based on 879 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from OKC
Posted Feb 22, 2018
This is a very comfortable hotel. The staff that operated the breakfast buffet was extremely accommodating and very friendly. Lady at the front desk during check-in seemed a little impatient. Other than that the experience was excellent.
by A verified traveler from Los Angeles
Not a 4 star hotel by any standard!Posted Jan 10, 2018
Pros: Location only
Cons: A lot needs to be improved in order to be at same 4 star level as other hotels!
Although the rooms were renovated a few years ago, the shower and bath rooms were not and are now extremely out dated and half broken to the point that the knobs and faucets are so loose/broken that they are about to come off the wall! I experienced in my last two stays at this hotel and so did my co workers in other rooms. I was at room 546! During my stay, there was some sort of video game convention and a lot of drunk people hanged out in the lobby and hall ways talking loudly and screaming until 3am with out any of the hotel staff stopping them what so ever. This hotel used to be a 4 star hotel a few years ago. It is now a 2.5 to 3 star hotel at best. I do stay at this hotel because of its location to Cobb galleria for work otherwise would never stay at this expensive 2.5 star hotel.
for Everyoneby A verified traveler from RI
Nice hotelPosted Jan 6, 2018
The hotel was amazing, clean, and the staff were great.
by A verified traveler
Posted Jan 2, 2018
Cons: Improve customer service
Lamp was broken, no regular coffee pods - only decaf in room; called front desk about broken lamp, no lighting, they were apathetic and didn't care.
for Everyoneby A verified traveler from georgia
New yearPosted Jan 2, 2018
We originally had the 14th floor that had the club rooms but they weren’t connecting rooms so we ended up having to get a room on the 11th floor that had connecting rooms. Our price was still the some although I felt it should’ve been cheaper.
for Everyoneby A verified traveler from North Charleston SC
New Year's WeekendPosted Jan 2, 2018
Very warm welcome on a cold & busy weekend. Even with multiple in house events, service was pleasant and every request was met. Not too far from downtown or new stadium. Free parking a plus!
for Everyoneby A verified traveler
Posted Dec 8, 2017
Pros: I especially like the design
Cons: the ability to get a nice steak with room service
the hotel is very nice, and the staff go out of their way to hel
by A verified traveler from Miami fl
Excellent Location very clean and comfortable AAA+Posted Dec 5, 2017
Pros: Valet parking , they were trying to overcharge me and I complained.
Cons: fridge in the room
Location: Great location, Walking distance from convention centre, restaurants and shopping
Great location, Walking distance from convention centre, restaurants and shopping, friendly staff ( bad valet service) clean and comfortable rooms , great breakfast, I recommend it
There are way better places for less moneyPosted Nov 25, 2017 on Hotels
Boring hotel, no amenities, doesn't even have the basic things you would get everywhere else for less money. Rude front desk person.
by A verified traveler
Posted Nov 13, 2017 on Hotels