Ratings based on 1,707 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Posted Sep 22, 2017
The suite was nice but there were a few things that could've been better. The lighting in the bathroom was so dim the lighter mirror didn't help at all. The refrigerator seemed to not be on because it was hot. They have no USB charging ports. The staff was awesome and very courteous.
Comment from Hotel Management
Sep 22, 2017 by glenns , Hotel Management
Greetings from Atlanta and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We hope that if your travels bring you back to the Atlanta area that you will once again stay with us. Again, thank you for both your business and for sharing your experience and have a great weekend. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
2 out of 5
by A verified traveler from Atlanta, GA

Customer Service Overhaul

Posted Sep 14, 2017
Pros: I've stayed at many Starwood properties and the over-all cleanliness of the room was good.
Cons: Customer Servive
Due to the recent storms, the hotel was busier than normal. All nearby restaurants were closed so I called room service. I ended up calling multiple times and no one answered the phone. Ended up calling the front desk and a very rude person answered the phone and said that they were busy and that it would be a 2 hour delay on food. Being that everything around me was closed (it was about 7pm) I was ok with that. I replied by saying that no one was answering the phone, and was told "well...they are busy" and they hung up. I complained to the front desk person and manager the next morning and they seemed like they didn't care either. I ended up cutting my stay a night short.
Comment from Hotel Management
Sep 16, 2017 by glenns , Hotel Management
Greetings from Atlanta and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We are truly sorry that we fell short to your expectations in such areas as overall customer service from the hotel operator and the room service staff not answering the phone. I have reviewed your comments with both my hotel manager and my food and beverage manage to ensure that this lack of customer service does not happen again. We were pleased to hear that we exceeded your expectations in the area of overall room cleanliness. We hope you have a great weekend, and again thank you for both your business and for sharing your experience. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
3 out of 5
Recommended
for Families
by A verified traveler from Greenville, SC

Cleanliness and Excessive charges to stay

Posted Sep 5, 2017
Pros: location only and staff
Cons: swimming pool cleanliness and guest service. Also parking garage fee, ridiculous, where else are you going to park.
Location: Good
Kids enjoyed the fitness room. The pool needs to be kept clean. The parking garage fee is not communicated well. You pay an outstanding rate to stay plus every time you leave, inconvenience.
Comment from Hotel Management
Sep 7, 2017 by glenns, Hotel Management
Greetings from Atlanta and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. As it pertains to parking if guests bill the charges to their room there are not additional fees to enter or exit. Again thank you for both your business and sharing your experience and have a great week. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta GA

EXCELLENT LOCATION, ACCESSIBLE TO EVERYTHING!

Posted Sep 3, 2017
Pros: EVERYTHING!
Cons: NOTHING :)
Location: The location is phenomenal for easy access for attending sporting events and downtown access with shopping and great restaurants in walking distance.
Upon arriving, the representative called me by name as I approached the Reservations Desk, that was very nice to know she was expecting my arrival. She was very pleasant and made the registration process very easy. My room offered a beautiful view of the city from the 17th floor and the location is phenomenal for easy access for attending sporting events and downtown access with shopping and great restaurants within walking distance without having to move your car :) . Thank you Sheraton Suites for a very relaxing and enjoyable stay. Oops, forgot to mention my great hot breakfast and evening cocktail by the wonderful bartender and wait staff. :)
Comment from Hotel Management
Sep 5, 2017 by glenns, Hotel Management
Greeting from Atlanta, and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. We are truly honored that you rated our property a "5" and great to hear that we exceeded your expectations. Many times we only hear the negative comments from individuals so your posting was refreshing. We hope that if your travels bring you back to the Atlanta area that you will once again stay with us. Again, thank you for both your business and sharing your experience and have a great week. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Posted Sep 3, 2017
Great location (avoids going downtown). Spacious room. Shortish walk to Suntrust Field.
Comment from Hotel Management
Sep 3, 2017 by glenns, Hotel Management
Thank you for taking the time to post a review about your most recent stay, and thank you for such a wonderful posting and rating. Many times we only hear the negative comments so your posting was refreshing. Again thank you for both your business and for the 5 star rating. Enjoy the balance of the holiday weekend. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
4 out of 5
Recommended
for Everyone
by A verified traveler from OC, CA

Close to everything

Posted Aug 30, 2017
Pros: Location, room setup, and lots of good places to plug in and work.
Cons: The breakfast wasn't great, then I was surprised to see that they charge for it. It not typical to charge when you pay that much for a room
Location: Mall, restaurants, movie theater, ball park
I put on a conference across the street. The hotel is a perfect location. While I was in town for 5 days I walked to the mall next door, the ball park across the street and took Uber to a movie theater a mile away. Breakfast wasn't great and they charged for it which was unusual when paying that much for a room at such a nice hotel. The gym was pretty disappointing. Not very many mirrors, space or equipment to use plus there was a lot of water dripping from the ceiling with huge puddles on the floor. In some areas we had to lay down towels. Very dangerous
Comment from Hotel Management
Aug 30, 2017 by glenns, Hotel Management
As General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. Regarding the gym unfortunately we had some major plumbling issues which effected the gym, but the great news is this past Monday we shut the water down in the hotel and correct the issue. We hope that if your travels bring you back to the Atlanta area that you will once again stay with us. Enjoy the balance of the week. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria
1 out of 5
by A verified traveler from south carolina

Over booked

Posted Aug 28, 2017
Hotel overbooked and we had to be moved to Wyndham.
Comment from Hotel Management
Aug 30, 2017 by glens, Hotel Management
As General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet their expectations. Relocating individuals is something we do not enjoy having to do. On this particular day the hotel unfortunately had several individuals that were scheduled to check out and decided to extend their stay, and by law as long as they have established credit we cannot force them to leave. Another fact that occurred that forced us to relocate individuals is we had 9 room we had to take off market Friday due to a water leak. Again our deepest apologies that the hotel did not try to contact you prior to your arrival, and sorry that we had to relocate you to another property. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Perfect Location

Posted Aug 23, 2017
Pros: Everything
Cons: The only thing I would have liked better would be access to the parking garage from inside the hotel.
Location: Lots of restaurants and there's also a mall across the street.
I had the best time at Sheraton Suites Galleria. I flew in from Canada for the TCFStyle Expo being held at the Cobb Galleria and this hotel was literally right across the street! I got in early but Emma at the front desk was so accommodating and allowed me to check in early. My room was amazing! It was very spacious, clean and I had a really nice view of the pool. I plan to make Sheraton Suites my hotel of choice each year I come to Atlanta for the Expo. Thanks again for being so kind and showing me that southern hospitality.
Comment from Hotel Management
Aug 25, 2017 by glenn , Hotel Management
As General Manager of the hotel I greatly appreciate those individuals that share both the good aspects of their stay and those areas that we did not meet their expectations. We are truly honored to have receive a 5 star rating from you and hope that if your travels bring you back to the Atlanta area that you will once again stay with us. Have a great weekend. Warm Regards Glenn Spanier General Manager Sheraton Suites Galleria
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Cabos Mexico

Posted Aug 18, 2017
I was staying for a bussines trip. The receptionist was very helpful and the room was very clean. The staff was very friendly and helpful. And my room was always refreshed by the housekeeper. Thank you very much Sheraton Team.
Comment from Hotel Management
Aug 19, 2017 by glenn s , Hotel Management
Ari: As General Manager of the hotel I greatly appreciate those individuals that share their experience, and your posting was very refreshing since many times we only hear the negative aspects of one's stay. Again thank you for always staying with us, and have a great weekend. Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta
4 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Great place - close to the Braves

Posted Jul 22, 2017
Very nice staff. Rooms are great size and nicely furnished. Perfect for trips to the ballpark and battery.
Comment from Hotel Management
Jul 24, 2017 by glenn s , Hotel Management
Greetings from Atlanta, and as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of your stay, but also those areas in which we did not meet their expectations. You posting was refreshing since may time we only hear the negative aspects of one's stay. We hope that you will continue to use the Sheraton/Marriott Brands wherever your travels may take you. Have a great week! Warm Regards, Glenn Spanier General Manager Sheraton Suites Galleria-Atlanta