Hotel that has seen better days
Posted Dec 20, 2015
We reserved a non-smoking room through Expedia, arrived in Cochabamba and the reception hadn't confirmed the booking, then acknowledged it, but gave us a small smoking room, rather dingy and dark, with just one chair and a small table apart from the bed, this in a hotel that claims to be four star! We asked to change this but the man at receeption refused and stated it was a non-smoking room (despite the smell and the ashtray). The second person at reception confirmed that yes, it was a smoking room. The breakfast is modest, without any waiter service apart from someone asking the room number, and the second day we had to leave early (6am) to catch a flight but there was no accomodation for this, and we left without eating or drinking anything, again fine but not in a four star hotel. The second night there was a party ('event') in the room upstairs and the noise of chairs dragging across floors went on until well after midnight. I complained twice and the reception finally offered to change our room at midnight, but by then it was too late to be meaningful. The folks in the reception were always quarrelling between themselves, and the atmospherte in general was rather unpleasant.
Comment from Hotel Management
Nov 5, 2016 by Manager, Hotel Management
Dear Mr. Juan,
Thanks for your comments, We are very dissapointed that you had a bad experience in our Hotel, We had made some changes on the front office personal, as well we are making a renovation for the Hotel.
We hope we have the opportunity to serve you again.