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Reviews of Napier House

3 out of 5
Napier House
1/275, Napier Lane, Napier Street, Fort Kochi, Kochi, Kerala

Reviews

6.2
Rating 10 - Excellent. 2 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 2 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Room comfort
It was okay stay, it's location is good.
Hotel was okay. The advantage is location. It is close to beach.
Response from Napier House on Feb 13, 2017
Thanks , if you could be more specific on improvements we could address the issues and get a 5 star rating instead of just 3. Also responding to Anonymous reviews is also quite tricky as in this case the review is posted on 1st Feb and this Guest could be anyone who stayed with us before said date.

8/10 Good

Fauna

Liked: Room comfort
Peaceful place
Good stay. Had everything we needed. Quiet lane was very peaceful.
Response from General Manager on Feb 14, 2017
Thanks Fauna, and sorry for the delayed response caused due to some Login issues. Warm regards Napier House

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very helpful staff. excellent choice for us. Close to touristy area.

8/10 Good

keith, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and helpful staff.
Stayed twice because it so convenient and the staff are very helpful. Rooms are basic but a good size and comfortable.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Napier House is a joke!
Don't think about booking this dump. Niyati's boutique guest house on Quieros Street have gorgeous rooms at the same price.

2/10 Terrible

jean-marc, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
expedia should not propose such kind of house !
when we reached Napier House, our driver told us... where can i leave my car, it's looking unsafe, here... then, at reception, the man showed us a room at ground level without any window, dirty as anything, hot and humid, we asked him about the room we've booked at 1rst floor with balcony; he told us it was unavailable due to a AC breakdown... we told him we didn't pay such amount of money to sleep in this kind of room , as we were really angry (after more than 8 hours travel) he called the owner who proposed us a room in another house, it was better, as we were really tired, we took it, but...... no AC, no hot water, and, in the morning, nobody was able to prepare our breakfast !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, restful hotel
200 year old Portuguese building has thick walls which impede wifi but make for a quiet time. Delicious breakfast of omelet and fresh fruit on lovely terrace. Location near Parade grounds and a few blocks from the beach. The staff was most helpful.

4/10 Poor

Verified traveler

Disliked: Staff & service

6/10 Okay

Tina, Teisendorf

Liked: Staff & service
ruhiges Hotel
Sympatisches Hotel mit freundlichem und hilfsbereitem Personal, zentrale ruhige Lage, nur die Umgebung ist etwas unfreundlich.