Could have be "Great"!
Posted Jan 7, 2015 on Hotels
The service staff for the most part was great. Warm, friendly with the exception of some staff at breakfast who clearly did not want to be there serving guests (female individual) and made for a less than good start to the day.
Overall the cost and quality was as expected and again, general service was attentive and friendly. The ONLY very odd item is their "mandatory eat with us policy for New Year's Eve" which was wrong for two reasons: 1) It was not on the hotel.com site when we booked in July. 2) No hotel should make this a "mandatory" item. We are there on vacation, not at the whim of business requirements. This left a very sour taste in our mouth for the remainder of the trip. Finally, while the amenities were clean, I do no believe they properly sterilize and clean their pool filters. Each morning, I can see from my room that they add water and pick up leaves but no chemicals were measured. tested or added. In India, with water quality as risky as it is, this should be "mandatory"