Ratings based on 229 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Chicago, US

Worst Front Office. Don't stay in this one

Posted May 23, 2017
Pros: None
Cons: Transparency, Communication, Hotel Front Office and Reservation Department
-Non-Cooperative Font Office. -Not able to check in on time -Front office made me to book two reservation through Expedia because of check in issues and they didn't refund me. Expedia took care of the that. I recommend Expedia to take appropriate actions aginst Flora Airport Hotel Over all, i will not recommend anyone to stay in this hotel.
Comment from Hotel Management
Jun 27, 2017 by Manager, Hotel Management
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests;however we are disappointed to note about the miscommunication on the booking part. We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. Your comfort and satisfaction are important to us and hope you will give us another chance to restore your faith in our hospitality. We hope to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

clean, nice and comfortable hotel

Posted May 21, 2017
We booked three rooms and all the rooms were clean nice and very comfortable. Decor was very nice and comforting as well. Food was delicious and staff wre friendly. We were at the hotel before check in time. We requested for the room earlier than the normal check in time - they did their best and rooms were available before check in time. Having the room before the time was a pleasant gift (after a long haul flight)
Comment from Hotel Management
Jun 27, 2017 by Managaer, Hotel Management
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! Thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests; glad to know that we could meet your expectations by maintaining a good overall service standard. We thank you again for staying with us and sharing your feedback. We hope to welcome you back.
4 out of 5
by A verified traveler

Shortages

Posted May 14, 2017 on Hotels
There were frequent power failures. Minor facilities in bathroom like miniature toothpaste, shaving cream etc were not available in the bathroom which are considered essential while travelling for official trips.
Comment from Hotel Management
Jun 27, 2017
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests;however we are disappointed to note about the few shortcomings during the stay . We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. Your comfort and satisfaction are important to us and hope you will give us another chance to restore your faith in our hospitality. We thank you again for staying with us and sharing your feedback. We hope to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place opposite airport

Posted May 3, 2017
Clean and well maintained place with wonderful staff
Comment from Hotel Management
Jun 27, 2017 by Manager, Hotel Management
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests .Glad to know that you were impressed with our clean & well maintained place along with the staff service . The hotel will continue to develop on its products and service deliverables at all time. We wish you the very best in your business and personal endeavors, and look forward in welcoming you back on your next visit.
5 out of 5
by Martin

Posted Apr 29, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Dear Esteemed Guest , Thank you for sharing your feedback & graciously rating us . Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. The hotel will continue to develop on its products and service deliverables at all time. We wish you the very best in your business and personal endeavors, and look forward in welcoming you back on your next visit.
4 out of 5
by Tilak

Posted Apr 16, 2017 on Hotels
everything was good , except Wi Fi was poor speed !
Comment from Hotel Management
Jul 2, 2017
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests;however we are disappointed to note about the few shortcomings during the stay . We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. Your comfort and satisfaction are important to us and hope you will give us another chance to restore your faith in our hospitality. We thank you again for staying with us and sharing your feedback. We hope to welcome you back.
2 out of 5
by A verified traveler from m

poor amenities

Posted Apr 13, 2017
Poor amenities, housekeeping took a long time to respond. No soaps were provided in bathrooms. Food was substandard. The only positive thing was proximity to airport and free shuttle.
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests;however we are disappointed to note about the few shortcomings during the stay . We have noted the concerns you have mentioned and measures have been taken to ensure that guests have hassle free and comfortable stay. Your comfort and satisfaction are important to us and hope you will give us another chance to restore your faith in our hospitality. We thank you again for staying with us and sharing your feedback. We hope to welcome you back.
5 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Jul 2, 2017
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests .Glad to know that you were impressed with our service . The hotel will continue to develop on its products and service deliverables at all time. We wish you the very best in your business and personal endeavors, and look forward in welcoming you back on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Africa

Easy access to airport and tourist sites😊

Posted Mar 26, 2017
Was able to sleep well despite the busy road nearby. The restuarant and staff were excellent. Had some awesome food! Keep it up guys!
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Dear Esteemed Guest,, Greetings from Flora Airport Hotel Kochi ! We thank you for sharing your valuable feedback with us on this forum. Guest reviews are always appreciated as they help us to evaluate ourselves and better our service standards. At our hotel , we are committed to offer memorable experiences to our guests .Glad to know that you were impressed with our clean & well maintained place along with the staff service & food . The hotel will continue to develop on its products and service deliverables at all time. We wish you the very best in your business and personal endeavors, and look forward in welcoming you back on your next visit.
5 out of 5
by Meredith

Convenient location and very clean

Posted Mar 23, 2017 on Hotels
We flew in late at night so this hotel was great as it is right opposite the airport, the staff were helpful, and they have a free shuttle service.