“We loved our stay at The Palms! Overall, the hotel is very cute and clean. We really appreciated that the cleaning staff tidied our room for us everyday.
The pool area was amazing and the location of the hotel could not be beat - just a 2 minute walk from the beach! We would definitely stay here again.
My two recommendations for the room was that the walls could use some painting, there were some scuff marks. The room could also use more hooks, shelves, racks, and areas to hang and store……
“This hotel is a true gem. There is only a 5 minute walk to the beautiful Playa Hermosa. All the staff are friendly and accommodating and the restaurant serves high quality and delicious food. It is safe, tranquil, and exceptionally clean. The tropical gardens are beautifully maintained and my stay was amazing.”
“The pool and grounds of the property were gorgeous, and the staff were very friendly and helpful with everything. Nice breakfasts made to order. The economy rooms are a bit basic, we decided to pay a bit more to upgrade to a superior room which was excellent.”
“Don’t stay here pictures are not what it is. Rooms was filthy, still had stickers on the wall from the previous person who was in the room, tub was dirty with a dirt ring blue stain on the bed sheets. This place almost ruined our vacation; thanks to villas sol way better place rooms was clean and better view and cheaper. Whatever you do don’t stay here. And we have pictures and videos to prove this place sucks”
“Overall, the staff could use a customer service refresher; we felt that only one or two people were attentive. The room we were assigned has gone far too long without maintenance, furniture that has already reached the end of its useful life. The cleanliness was poor. The surrounding areas are poorly maintained; they need to take urgent action and close for major maintenance. The only thing that lives up to the price is the food (breakfast, lunch, and dinner); the drinks and cocktails are of……
“We were blown away by the view. Everyone we interacted with, from the owner (talking through the doorbell camera outside the gate), to the owner's friends who came by, to the staff who made the breakfast were incredibly friendly and helpful. We stayed here for one night just to be closer to the airport since we were coming from Nosara. It was worth the slight detour rather than staying at the airport hotel. Amazing last night and morning, sitting on the balcony watching the birds, the boats, and……
“This hotel deserves zero stars if that were an option. It was a terrible experience, and here’s why:
1. Outdated Facilities: The roof appears to have been neglected for years, and the overall condition of the facilities is poor.
2. Worn-out Bedding: The bed linens were old and tattered, making for an uncomfortable sleep.
3. Unpleasant Odor: The room smelled damp and musty, reminiscent of an old, poorly ventilated house.
4. No Umbrellas Provided: On a rainy night, the so-called resort had no……