Exterior

Reviews of Ramada by Wyndham Cocoa

3.5 out of 5
Ramada by Wyndham Cocoa
4225 King St, Cocoa, FL

Reviews

6.0
Rating 10 - Excellent. 193 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 252 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Traveled with family
Liked: Staff & service
It was fine for a 7-hour nap but not somewhere I would want to spend any length of time. The room was fine but needed some rehab. The staff was nice and breakfast was fine.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Sarah,Thank you for your kind feedback. We're glad to hear that you found our staff friendly and that you enjoyed the breakfast offerings. However, we apologize for any shortcomings you experienced with the room and its condition. We will use them to address areas that may need improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Shaji

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
A few cloth hangers in the room would have made our stay somewhat bearable. I knew this was a cheap place, wasn't expecting much. This place needs better housekeeping and customer service.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Shaji,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh, newly decorated. Nice and quiet
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Michael,Thank you for your great feedback. We're thrilled to hear that you enjoyed your stay in our newly decorated rooms! Creating a peaceful and comfortable environment for our guests is our top priority, and we're delighted that you found your stay to be nice and quiet. Your satisfaction means everything to us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Hotel Manager

4/10 Poor

Virla

Traveled with partner
Out dated property trying to update it but it’s not up to par. The breakfast was horrible.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Virla,We're sorry to hear that your experience fell short of expectations. Our ongoing updates aim to enhance our property, and we regret if they didn't meet your standards during your visit. Additionally, we apologize if breakfast didn't meet your expectations; we're constantly working to improve our offerings. Your feedback is invaluable, and we'll use it to continue refining our services. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear Patricia,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Toilet was broke sink was plugged sidewalks are disgusting
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Kevin,We apologize for the multiple issues you encountered during your stay. Your feedback is concerning, and we take it seriously. Our maintenance team will address the broken toilet and clogged sink promptly, and we'll also prioritize cleaning the sidewalks. We appreciate your patience and understanding, and we hope to have the opportunity to make amends and provide a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Jeffrey,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It helped the trip go faster from Cocoa Beach to Lakeland. nice guy at desk.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 11, 2024
Dear Mark,Thank you for your great feedback. We're glad to have been a convenient stop on your journey! It's great to hear that our friendly staff helped make your trip smoother. We hope to see you again if your travels bring you our way. Sincerely, Hotel Manager

4/10 Poor

Lorraine

Traveled with partner
Disliked: Amenities, property conditions & facilities
Would not stay again. The refrigerator did not work. The AC was loud like a truck going on and off every 5 minutes. The bed made a weird noise. Pillow were hard. Didn’t see any bugs but there was one smashed in the shower and room service left it didn’t clean it!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Lorraine,We're truly sorry to hear about the issues you encountered during your stay. It's disappointing that the refrigerator, AC, and bed did not meet your expectations. We apologize for any inconvenience caused by the noise and the oversight in room service. Your feedback is invaluable, and we'll address these issues promptly to improve our services. We sincerely apologize for falling short of your expectations.Sincerely, Hotel Manager

4/10 Poor

Mikhail

Traveled with partner
Disliked: Amenities, property conditions & facilities
The place is quite rundown and old, but if you need to just have a stop over, it will be fine.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Mikhail,Thank you for your honest feedback. We're glad to hear that our property served its purpose as a convenient stopover for you. We acknowledge your comments about the condition of our facilities and are continuously working to improve them. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Michael

Floors were very dirty. Bathroom drains not draining well
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Michael,We apologize for the inconvenience you experienced with the cleanliness of the floors and the bathroom drains. Maintaining a clean and comfortable environment is a priority for us, and we will address these issues promptly with our housekeeping and maintenance teams. Sincerely, Hotel Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 7, 2024
Dear David,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Deborah

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Deborah,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

2/10 Terrible

Jaime

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The Ramada Inn at Cocoa FL was horrible. The property was not well kept. Many nails and screws were sticking out in random places, and it was clear it needed to be cleaned better. The room was horrible. The bottom of the door was falling apart. It looked like it had been kicked in and then it was pieced together with nails (falling out). The shower was all rusted and gross. The face plate to the shower faucet wasn’t on right and there was a huge hole on one sides. There were also various questionable patches in the bathroom shower. The walls had a lot of holes and dirty hand prints everywhere. The iron was hanging down from the wall and was all rusted. The sink didn’t look clean and there was a big hole in the wall in the bathroom area. We couldn’t close the curtains to the outside all the way (only one layer of curtains) so I saw lights all night. The bedside lamp wasn’t working and the phone was missing half its buttons… I could go on and on.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Jaime,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Close to Port, room was clean, the night clerk and regular staff were nice. Cons: Breakfast was sparse, packed with guests, with just a few selections, pretty pitiful actually for over $200 a night. Asked the night clerk for an hour extra time for checkout due to my wife's cancer, he agreed, but hotel management was knocking on the door at 10, rousing people out of their rooms, not friendly at all. The night clerk should have informed us that 10, not 11 (or the 12 we asked for) was check out. Price was pretty high, but Florida is one of those places where this is a regular occurrence in many hotels. You never seem to get what you pay for in hotels here, so it was no shock when this one underperformed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Robert,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Donald, LONDON

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Donald,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fine for my one night stay visiting family before a cruise. The bed was comfortable, the room was clean, and the location is convenient to the highway but also just a few minutes away from the beach and the cruise port.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear craig,Thank you for choosing our hotel for your pre-cruise stay! We're thrilled to hear that you found your accommodations comfortable, clean, and conveniently located. It's great to know that our proximity to both the highway and local attractions like the beach and cruise port met your needs. We hope you had a fantastic time visiting family and have an amazing cruise ahead!Sincerely, Hotel Manager

10/10 Excellent

dirisinala rami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice plays
Response from Hotel Manager on Feb 29, 2024
Dear dirisinala rami,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

CARMELA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Newly renovated room
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear CARMELA,Thank you for your glowing feedback. We're thrilled to hear that you enjoyed our newly renovated room! It's always great to know when our guests appreciate the efforts we put into making their stay comfortable and pleasant. We look forward to welcoming you back for another beautiful stay!Sincerely, Hotel Manager

8/10 Good

Kenneth

Liked: Staff & service
The room was cleaner
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Kenneth,Thanks for your stay at our hotel. We thank you that you noticed the room cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
Room looked updated at first. Water stains on the ceiling, bathroom door wouldn't stay in the tracks so it was constantly opening, toilet wants properly fastened to the ground, breakfast was absolutely horrible, entire property was dirty and disheveled.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 27, 2024
Dear Steven,We sincerely apologize for the issues you encountered during your stay. Your feedback is crucial, and we're sorry that the room did not meet your expectations. We take these concerns seriously and will address them with our maintenance and housekeeping teams to ensure improvements. Your experience does not reflect our standards, and we appreciate your honesty. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money, clean and friendly staff and decent breakfast, you can see they are clean and improved the hotel and surrounding
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Michael,Thank you for your great feedback. We're delighted to hear that you found our hotel well worth the money, and we appreciate your positive comments about the cleanliness, friendly staff, and improved surroundings. Providing a pleasant experience is our goal, and we're thrilled that you enjoyed your stay with us. We hope to welcome you back in the future!Sincerely, Hotel Manager

4/10 Poor

michael

Traveled with family
Disliked: Amenities
Where do i start, first and foremost, i I felt unsafe and to add to the matter there was police there late night, in the room didnt have a remote for the TV had to call and go get one from the front desk. We only had two towels and the curtains would not stay closed and the light outside that is broke blinked all night inside the room. I will never stay there again. Out of all the Wyndham i have stayed at.. this is the worst!! The floors were dirty, the couch has seen better days, it was flat and had grease stains in the head part, there was people outside i'm assuming that lives there hanging outside smoking weed. The tub was dirty and stained, and the toilet seat was not correct for the toilet and when you sat down you about slid of the toilet. The bed was uncomfortable and made noises everytime you moved around and the pillows were the size of throw pillows, There was no lamps on the nightstand so you had to get up and turn the main light on. I felt like they wanted the money for the room and didnt care about the manner of the room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear michael,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not meet our standards, and we deeply regret any discomfort or concern caused. We take your feedback seriously and will address these issues promptly to ensure improvements are made. We apologize for falling short of your expectations. We understand your decision not to stay with us again and apologize for any inconvenience caused.Sincerely, Hotel Manager

6/10 Okay

Edward, Bronx

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Edward,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and accessible to attractions and dining
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Donna,Thank you for your positive feedback! It's wonderful to hear that you found our property clean and conveniently situated near attractions and dining. Ensuring a comfortable and accessible stay is our goal, and we're glad we could contribute to your positive experience. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities
Under renovation. Need to finish remodeling bathroom before renting out the rooms.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Marion,Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the ongoing renovations. We understand the importance of a completed and comfortable stay. Your feedback is valuable, and we will use it to address the necessary improvements. We appreciate your understanding during this transitional period and hope that you will consider staying with us again once the renovations are complete for an improved experience.Sincerely, Hotel Manager

4/10 Poor

David

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were no bed side lights. Yje barn door for the bathroom fell off the track. There was no soap holder in the shower or place for your shampoo. The toilet paper holder fell off the wall when trying to get toilet paper. Only one washing machine was working. The breakfast food was terrible and cold. When we went for breakfast we were locked out of the room and had to get a new key card. We were a party of 6 with 3 rooms. We were all locked out. The good was the room was clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear David,Thank you for your kind feedback. We're glad to hear that the room's cleanliness met your expectations. However, We sincerely apologize for the inconveniences you faced during your stay. It's disappointing to hear about the issues with the room amenities, maintenance, and breakfast quality. Your feedback is crucial for improvement, and we will address these matters to enhance the overall guest experience. We appreciate your understanding, and if you choose to stay with us again, we'll strive to provide a more positive and seamless experience.Sincerely, Hotel Manager

2/10 Terrible

eric, south ozone park

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear eric,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Judy

Traveled with group
Disliked: Property conditions & facilities
TV didn't work and outlets didn't charge technology well.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Judy,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

10/10 Excellent

Corey

Decent hotel, clean facilities, smelled okay and decent spread for breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Corey,Thank you for your great feedback. We're delighted to hear that you found our hotel decent, with clean facilities and a satisfactory breakfast spread. Your feedback is important to us, and we're pleased that we met your expectations. We appreciate your patronage and look forward to hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Susan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible smelly room! Paint chipped on the door and pillows smelled like malt balls. Room was horrible.. don’t stay here unsafe
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Susan,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I've ever stayed. Filthy!
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 13, 2024
Dear John,We are genuinely sorry to hear that your experience with us was disappointing, and I apologize for any inconvenience caused. Cleanliness is a top priority, and it's concerning to learn that your stay did not meet our usual standards. Your feedback is important, and we take this matter seriously. We would appreciate any additional details you can provide regarding the issues you encountered, so we can address and rectify them promptly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C was awesome! Nice room, front desk staff was very nice. Our neighbors were loud but not motels fault. We would def stay again!
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Traci,Thank you for your kind feedback! We're delighted to hear that you enjoyed the awesome A/C, liked your room, and found the front desk staff to be very nice. While we apologize for the inconvenience caused by loud neighbors, we appreciate your understanding that it was beyond our control. It's fantastic to know that you will stay with us again. We look forward to welcoming you back for another enjoyable and comfortable stay!Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is dirty. The room was filthy. Would not stay again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we deeply regret that we fell short of your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure that they are rectified immediately. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Property was older but had good bones and was pleasant to be at. outside areas could use painting. Tv was large screen and worked well. Internet was difficult to access. Room was nice. Staff professional and courteous. Breakfast was good and dining area nice, so overall thought it was a good stay and place headed in the right direction.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 5, 2024
Dear John,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Jim

Traveled with family
Decent room for the cost. Breakfast was horrible. Hard biscuits, very runny gravy, cold ham & eggs.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 5, 2024
Dear Jim,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Robert,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

4/10 Poor

DONNA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sorry to say i didn't like much about this property. I tried to give it a chance and if the breakfast would have been great, I would have upgraded everything from terrible, but i need to be honest, this one was really bad.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 31, 2024
Dear DONNA,Thank you for your kind feedback. We sincerely apologize for falling short of your expectations and for any inconvenience caused during your visit. We understand that the quality of our breakfast greatly impacted your overall experience. We appreciate your honesty and will take your comments into serious consideration as we strive to improve our services and offerings. Should you choose to give us another opportunity to serve you in the future, we would be more than happy to make it up to you and provide you with a breakfast experience that exceeds your expectations.Sincerely, Hotel Manager

10/10 Excellent

John

Traveled with partner
Very nice
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 30, 2024
Dear John,Thanks for your kind words. I'm glad we could provide great service and amenities during your brief stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. We look forward to serving you again soon. Sincerely, Hotel Manager

8/10 Good

Robert

Very Average
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Robert,Thank you for your feedback. We appreciate your honesty, and we're sorry to hear that your experience was very average. Your input is valuable to us. We strive to provide excellent service and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Lane

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was the worst I have ever seen in person, it was like something you would see in a horror movie. We had to double check the address when we first arrived, it looked like a run down abandoned bldg. After seeing the room, we let the office know it was unacceptable and felt unsafe. They would only credit half the rate, we booked at another hotel and took our $ lumps. Lessons learned; just because it’s a Ramada doesn’t mean it isn’t a dump. I have never written a negative review before this.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 29, 2024
Dear Lane,We sincerely apologize for the disappointing experience you had during your stay. We regret that we fell short of meeting your expectations. We take your concerns seriously and will address them with our team to ensure improvements are made. We understand your decision to relocate to another hotel, and we apologize for any inconvenience caused. We appreciate your honesty and hope that this isolated incident won't deter you from giving us another chance in the future.Sincerely, Hotel Manager

4/10 Poor

chris

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 25, 2024
Dear chris,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

8/10 Good

Wendy

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 24, 2024
Dear Wendy,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 Poor

Lisandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Lisandra,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Megahn

Liked: Staff & service
Breakfast was not good, food wasn't hot and there wasn't enough room for all the patrons. rooms were okay, but not the cleanest and the pillows were not bed pillows but more like throw pillows
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 22, 2024
Dear Megahn,Thank you for sharing your feedback with us. We apologize for the issues you encountered with breakfast, including the temperature of the food and the crowded space. We take your comments seriously and will work to improve these aspects for a more satisfying dining experience. We also appreciate your input on the room's cleanliness and pillow comfort. Your concerns will be addressed to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Jamilya

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Jamilya,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

2/10 Terrible

Alex

Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Alex,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Caitlin

Traveled with family
Disliked: Property conditions & facilities
Average motel. Shower leaked really bad in our room so the floor was constantly soaked. Poor lighting in the room as well
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 13, 2024
Dear Caitlin,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We're sorry to hear about the issues with the shower and poor lighting in your room. Your comments are valuable, and we will address these concerns to ensure a more comfortable experience for our guests in the future.We hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

6/10 Okay

Thomas

Traveled with group
Liked: Staff & service
Tv and water water were both broke, the room was updated besides this
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Thomas,We are sorry to hear about the issues you encountered with the TV and water in your room. That must have been inconvenient. While it's positive to know that the room was updated otherwise, I apologize for the inconvenience caused. We'll address these issues immediately to ensure a more comfortable experience for our guests in the future. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Marsha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not for single female. They try to put u in unsafe conditions. The room was not clean and floors were very dirty
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 11, 2024
Dear Marsha,We are truly sorry to hear about your negative experience. Your safety and comfort are our top priorities, and I apologize for any lapse in providing a secure environment. We take your feedback seriously and will investigate the issues you've raised with our team to ensure improvements are made. Cleanliness is of utmost importance, and we regret any inconvenience caused by the state of your room.Sincerely, Hotel Manager