Ratings based on 2,029 Verified Reviews

3.9 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 19, 2017
Friendly staff very helpful we were not on vacation so we were busy most of the time
4 out of 5
Recommended
for Everyone
by A verified traveler

Charming hotel conveniently located in the Grove.

Posted Aug 19, 2017
I return to this hotel over and over. Location is great. Rooftop pool is fantastic.
4 out of 5
by A verified traveler from Pittsburgh

Stay for play, not work

Posted Aug 18, 2017
Cons: Other reviews mentioned the toilets having issues. They were right.
Location: Cocowalk in Coconut Grove is amazing. This hotel is in a great spot.
Found a deal and stayed for a business trip. Not entirely ideal for that. This is like a resort. If you need business amenities like the ability to check out 24 hrs a day, you might want to go to a Marriott or something.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Miami experience

Posted Jul 28, 2017
Pros: The architecture is like art deco .. it is wonderful
Location: Location is convenient , close to down town and close to expressway to go to others places
The are is different than it was 20 years ago but not is clean , safe and with good restaurants
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
The hotel staff was all very nice. The room wasn't very clean. Dirt was sticking to the bottom of our feet (whole room was tile), a few stains on the sheets and one set of outlets next to the bed did not work. Roof top pool would beautiful. We would go back.
Comment from Hotel Management
Jul 19, 2017 by Jose Rico-Arango, Hotel Management
Dear guest, thank you for you invaluable feedback as it will help us to continue to improve our overall services. Sincerely, Jose Rico-Arango Director of front office
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 9, 2017
Great hotel & amenities. Staff was very helpful & attentive to the hot tub overflow.
Comment from Hotel Management
Jul 15, 2017 by Jose Rico-Arango, Hotel Management
Dear Traveler, Thank you for taking the time to share with us about your recent visit to our property and we are delighted to read that you had a great stay in our hotel. We hope to have earned a loyal guest that will continue to visit our property for many years to come as we continue to work towards our endless goal of exceeding our guests' expectations. Sincerely, Jose Rico-Arango Director of front office
5 out of 5
Recommended
for Everyone
by A verified traveler from AM

Beautiful comfy place

Posted Jul 8, 2017
This hotel was so amazing we could go back right now. Bed was too comfy, not a complaint but made it imposition leave it :) only one negative was that we bought souvenir cup while on baseball game and it had gone missing from our room. Apart from that amazing, bounce bath on balcony every day, great upgrade as our honeymoon and amazing stuff.
Comment from Hotel Management
Jul 17, 2017 by Jose Rico-Arango, Hotel Management
Dear Alexandra, thank you for taking the time to share with us about your recent visit to our property and we are delighted to read that you found our hotel to be beautiful and comfortable. We hope to have earned a loyal guest that will continue to visit us for many years to come. Sincerely, Jose Rico-Arango Director of front office
1 out of 5
by A verified traveler

Horrible experience not worth the money

Posted Jul 5, 2017
Hotel needs some tlc rooms need some updating and cleaning tiles cracked floor bathroom floor not clean
Comment from Hotel Management
Jul 7, 2017 by Jose Rico-Arango, Hotel Management
Dear Traveler, Than you for taking the time to share with us about your recent visit to our property as your feedback will allow us to improve our overall services. Sincerely, Jose Rico-Arango Director of front office
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted May 25, 2017
Great place to stay would stay here every time I visit miami
Comment from Hotel Management
May 31, 2017 by Jose Rico-Arango, Hotel Management
Dear guest thank you for your kind words as we cannot wait to have you back in our property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barbados

Great hotel smack in the middle of the Grove

Posted May 24, 2017
Pros: Caribbean feel. Location. Staff
Cons: Some renovation needed
Location: At Cocowalk (next door) you can shop (Victoria Secrets and some other boutique stores), watch the latest movie at the cinema or have a drink or dinner
The stay felt like a home away from home. This hotel has always been a favourite of mine and still is despite a need for some touch ups. Great staff and location. I felt like a real effort was made to satisfy my wife and I needs. Excellent location whether you are coming for a getaway or for business. My trip was a combination. I was able to get to Brickell for business and still enjoy a romantic dinner after a day of meetings. Best pancakes I have had outside of my homemade.
Comment from Hotel Management
May 31, 2017 by Jose Rico-Arango, Hotel Management
Dear Roland, Thank you for taking the time to share with us about your recent visit to our property, we are delighted to read that our staff along with our location made your stay great. Reading from a satisfied loyal guest always makes our job more enjoyable as your feedback encourages us to continue to work towards our goal of exceeding our guests' expectations. We cannot wait to have you back in our iconic hotel enjoying all of the great amenities that our hotel along with the great area of Coconut grove have to offer. Sincerely, Jose Rico-Arango Director of Front Office