Ratings based on 382 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experiance

Posted Aug 17, 2017
Hotel staff were the best took care of everything wonderful I Highly recommend
4 out of 5
Recommended
for Families
by A verified traveler

Lovely staff and nice amenities.

Posted Aug 13, 2017
Pros: Staff friendly
Cons: Cost of breakfast should be reduced. Offer healthy bread
Location: Coco walk has some nice restaurants
Hotel has really friendly and helpful staff which makes your stay better Room lovely and hotel clean Breakfast was expensive and slow - only downside but plenty of nice restaurants around Pool nice and pool staff friendly and attentive
5 out of 5
by Laurie

Wonderful

Posted Aug 3, 2017 on Hotels
Great stay. Everyone was polite and helpful. Very clean. Enjoyed the breakfast very much.
5 out of 5
by Denise

Won't Regret it Guaranteed

Posted Aug 1, 2017 on Hotels
This was by far the nicest hotel I have ever stayed at and I have stayed at a good amount of nice hotels. Awesome customer service, reviews speak for themselves.
3 out of 5
by A verified traveler

Posted Aug 1, 2017 on Orbitz
Housekeeping is understaffed and not supervised. Stained furniture and carpetting. No vacuuming. Room not attended to before 5pm unless you complain.
5 out of 5
Recommended
for Everyone
by A verified traveler

Every body helpfull and plaisant. Good location..

Posted Jul 25, 2017
Cons: Breakfast !!!!! Not good and expensive!!!!!
You fell very welcome immediately.They take care of every thing,and recognize you. Make you filing going home,and part of the family. It,been 30 years j go to Miami( coconote grove area...it,s my hotel now!!)
5 out of 5
Recommended
for Everyone
by A verified traveler from Y

Service like Never Before

Posted Jul 5, 2017
The best thing about the Ritz is the customer service. From learning your name the minute you walk in to the personal maid service the customer focus is second to none. The staff are super attentive. If I was being critical the building was slightly tired and needed a good revamp but the facilities - the restaurants, the pool etc were fantastic but the staff well the truly make it.
5 out of 5
by Prenay

This traveler left a rating score only Posted Jul 3, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Italy

Comfortable hotel conveniently located

Posted Jun 23, 2017
Pros: Location, hotel and rooms conditions.
Cons: Restaurant should serve "buffet" breakfast, instead it's only "a la carte".
Location: Walking distance to restaurants, shops, cinema and a large marina with tours and excursions.
Hotel is in very good conditions and very clean, conveniently located in Coconut Grove, at walking distance from restaurants, shops, cinema. Rooms are very comfortable and quiet. The gym is small but relatively well equipped, in particular cardio machines are very good. Swimming pool area is nice. Restaurant is only a la carte, which is a terrible waste of time in the morning when you are not on vacation: I think they should offer "buffet" for breakfast. There is a lobby bar, not large but OK. In general not many public areas or things to do in the hotel, but then you have many things around so that's not a problem. Valet parking at 38 usd is a bit expensive. Dinner Key Marina is just a couple of blocks away and offers tours and excursions.
5 out of 5
by PIERRIK

This traveler left a rating score only Posted Jun 23, 2017 on Hotels