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Reviews of Quality Inn & Suites Coeur d'Alene

2.5 out of 5
Quality Inn & Suites Coeur d'Alene
280 W Appleway Ave, Coeur d'Alene, ID

Reviews

8.2

Very Good

Rating 10 - Excellent. 433 out of 1002 reviews" "
Rating 8 - Good. 345 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Klara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Need an elevator
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 26, 2024
Klara, Thank you for your review and rating. Our staff is happy to help guests with their luggage whenever possible. Please let us know if you require a main floor room due to mobility issues. We hope you will join us for an even better stay in the future.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was the other customers slamming doors and kids running up and down hallways that was noisy.
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 12, 2024
John, We apologize for the other guests' activity at our hotel. The atraff will address any disruptive behavior by another visitor if needed. We would love to share a more peaceful experience for you at our hotel. We are looking forward to seeing you again.

10/10 Excellent

Randall, Orland

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was quick and helpful.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 4, 2024
Randall, We are delighted our friendly and knowledgeable front desk team was quick and efficient when you needed assistance. Thank you for sharing a positive review of the Quality Inn & Suites Coeur d'Alene, and we hope to welcome you again.

8/10 Good

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 28, 2024
Thank you for responding to our request for feedback, Tim. We are grateful for the wonderful rating and hope you will be our guest at the Quality Inn & Suites Coeur d'Alene again.

2/10 Terrible

Rhonda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in I realized the hotel was very pet friendly which I did not realize at booking. My daughter is quite allergic to dogs. I requested to cancel but was denied. My daughter ended up with an allergic reation dispite us taking precautions and was unable to sleep. The room was spacious and hotel is in a good location. The pool/hot tub & suroundings were atrociously dirty. The water was cloudy with hair & all kinds of things floating around. We will not be back and would not recommend.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Rhonda, Please know all our partner sites inform guests we are pet-friendly. We recommend contacting the destination hotel to request a pet-free room if one is available. Our maintenance staff will check that the filtering system is working and that all filters in the pool are clear. We hope you will enjoy worry-free travels in the future.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk were helpful. Give them a 5* and house keeping 5*
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Gaule, It was a joy for our team to make your stay at the Quality Inn & Suites Coeur d'Alene memorable. Our staff works hard to prepare guest rooms and keep our property presentable. We hope you will return to enjoy the hospitality of our hotel again.

8/10 Good

Jennifer

Traveled with family and small children
Room was average, pool and spa area could be cleaner. Spa ended up being out of service even though I called ahead to make sure facilities were working. Pool was shut down for a couple hours. Bathroom in room was dirty. Public bathroom near the lobby was very clean. Staff were great at check in. Staff person at night came off rude and unfriendly. Overall it was a decent hotel for the price. I like that the pool is 24 hours. Will probably book another room in the future.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 5, 2024
Jennifer, It sounds like we dropped the ball in providing you with an enjoyable experience at our hotel. Please know our team is happy to address any issues our guests encounter during their visit. We offer 24-hour access to the pool and hot tub, but we sometimes must interrupt that entry with necessary maintenance. We try to schedule those tasks during the day when the pool is less likely to be used. We hope you will allow us another opportunity to provide a better experience for you and your family.

10/10 Excellent

Lisa

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy. Complementary breakfast was great. Staff were helpful.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 26, 2024
Lisa, We are delighted you enjoyed the service of our friendly team and the easy check-in process. We hope you will return to the Quality Inn & Suites Coeur d'Alene again to enjoy another great stay!

8/10 Good

Kim

Traveled with partner
Liked: Staff & service
Not very clean outside garbage cans and dog messes on sidewalks.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 24, 2024
Kim, We are glad you enjoyed the comforts of our hotel room and the service of our team. We apologize that the weather temporarily hampered the exterior upkeep of our hotel. We take pride in our property's appearance, both inside and out. We hope you will return to visit us again when you are in Coeur d'Alene.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 26, 2024
Thank you for the excellent rating, Anthony. We are thrilled you had an amazing experience at our Quality Inn & Suites Coeur d'Alene hotel and look forward to sharing our hospitality with you again.

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 9, 2024
Jamie, Thank you for the wonderful rating and kind review. We are delighted you enjoyed an awesome experience at the Quality Inn & Suites Coeur D Alene and hope you will return to visit us again.

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
Phyliss, We are glad you enjoyed a lovely experience at the Quality Inn & Suites Coeur D Alene. We look forward to sharing our hospitality with you again during your travels in Idaho. Thank you for an excellent rating!

10/10 Excellent

Lily

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 24, 2023
We are overjoyed to see your excellent rating for the Quality Inn & Suites Coeur d'Alene, Lily. Our team is pleased to make each visitor feel welcome and comfortable. We hope to see you again soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 20, 2023
Thank you for your positive rating, Lisa. We are glad you enjoyed the comforts of our hotel and the attentive services of our friendly staff. We hope you will return to visit us again when you are in Coeur d'Alene.

10/10 Excellent

Michael

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Friendly, clean and priced right.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Thank you for your positive rating and review of the Quality Inn & Suites Coeur D Alene, Michael. We are glad you had a wonderful experience and hope you will return to enjoy our hospitality again.

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Candi, Thank you for the excellent 10-star rating! We are delighted you enjoyed an awesome experience at the Quality Inn & Suites Coeur D Alene. We hope you will return to visit us again soon.

8/10 Good

Kurt

Liked: Cleanliness, staff & service, room comfort
Front desk
There was a young woman working at the front counter, who just did a wonderful job. When we checked into our room, it was very cold, and we’re having trouble getting the heating unit to heat it up. She went and took care of that she was folding towels she was checking people in.
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
I appreciate your patience while our staff checked the heating unit for you, Kurt! We are glad it was easy to adjust, so you were comfortable. Our team members have many duties to attend to while on shift, and we thank you for your kind comments. We hope you will enjoy another visit to our hotel.

4/10 Poor

Kara

Traveled with partner
The shower was exceptional- great pressure. The bed , however, was terrible. There was a massive dip in the middle. Either we had to hug either edge of the king mattress or I had to try and sleep with a pillow under me on the dip side. I got very little sleep and rose with a very sore back. The breakfast was tasty.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Kara, Thank you for your feedback. We apologize for the uncomfortable bed and appreciate you informing us about the issue. We are glad the water pressure in the shower was to your liking, and you enjoyed the tasty breakfast.

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Rachel, We are eager to know what we can do differently to make another visit for you more comfortable. Please reach out to our team so we can address any issues further. We hope to see you again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
We are grateful for your excellent rating, Rebecca! Thank you for being our guest at the Quality Inn & Suites Coeur D Alene, and we hope to welcome you again.

10/10 Excellent

Verlene

Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
We are grateful for your excellent rating for the Quality Inn & Suites Coeur d'Alene, Verlene. The staff is eager to share their hospitality with you again.

10/10 Excellent

Curtis

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
We loved seeing the 10-star rating you posted for the Quality Inn & Suites Coeur d'Alene. Thank you for sharing the highest score available for the service and comfortable accommodations at our hotel. We hope you will return to visit soon.

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 10, 2023
Adam, Thank you for the excellent rating you posted for the Quality Inn & Suites Coeur d'Alene. We are happy you enjoyed a wonderful experience and hope to welcome you for many more.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 9, 2023
Hello Jon! Thank you for taking a moment to share an outstanding rating for the Quality Inn & Suites Coeur D Alene. We are glad we could host your stay in the area and hope we can welcome you again as you travel this way on I-90.

6/10 Okay

Cheyenne

Business traveler
Liked: Staff & service
Carpets needed a good vacuuming, it appeared to have sheetrock all over the upstairs hallway. There was also leaves all over the doorways/entryways.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 8, 2023
Thank you, Cheyenne, for your review. We will focus more attention on the common areas of our hotel. Our staff works hard to prepare guest rooms first, but it is also important to present an inviting entrance to our hotel. We hope you will join us again when you are in Coeur d'Alene.

8/10 Good

Brooke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Bathroom door didn’t close and main door was hard to open and close. Pool and hot tub were a little dirty looking but Other wise stay was nice.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 7, 2023
Brooke, Thank you for taking a moment to create and review your stay at our hotel. We will direct our maintenance staff to look at the doors of the room you were in and adjust them so they are easier to close. It is helpful for our team to be told of an issue with the pool in case the filter system needs to be checked. We hope you will join us for another visit when you are in Coeur d'Alene.

10/10 Excellent

Susan

Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Susan, it was a joy for us to host your stay at the Quality Inn & Suites Coeur D Alene and deliver on our promise to provide a comfortable experience for visitors. We look forward to sharing our hospitality with you again!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
LOVED IT!
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
We loved having you visit us at the Quality Inn & Suites Coeur D Alene, Janet. It was a pleasure to make you feel at home during your stay, and we look forward to seeing you again soon! Thank you for the excellent review!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just checked in and arrived at our room. The front desk staff are friendly and efficient. The room is spacious. The beds are soft and plush. Plus, there's a comfortable and nicely lit workspace in our room. We can see plenty of dining options nearby. And we're right off the exit on I-90, but we don't hear any traffic noise.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 1, 2023
Chris, We are grateful you shared a positive experience with other travelers on the I-90 corridor. We are available 24 hours a day to help you if needed. Enjoy a wonderful night at the Quality Inn & Suites Coeur d'Alene and a lovely complimentary breakfast in the morning.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ryan was very helpful!
Stayed 4 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 1, 2023
Joshua, We are delighted you enjoyed Ryan's courteous service. Thank you for the excellent Quality Inn & Suites Coeur d'Alene rating. Please allow us to host your next visit to Idaho.

10/10 Excellent

JOSEPH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was my our 6 year anniversary and we picked the right place wonderful staff nice pool everything was perfect thank you for everything
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
Happy Anniversary to you both, Joseph! We are glad you celebrated the special day at the Quality Inn & Suites Coeur d'Alene. We hope you will return to enjoy many more wonderful stays with us.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in room jacuzzi and the exercise room are nice.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 28, 2023
Jill, We are delighted you enjoyed the spa suite you reserved at the Quality Inn & Suites Coeur d'Alene. We hope you will also return to experience the other wonderful amenities like the pool and hot tub and delicious breakfast service.

8/10 Good

Karen

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 10, 2023
Karen, We are delighted you visited our Coeur d'Alene hotel. Thank you for sharing your great rating with other travelers, and we hope to host an even better experience for you in the future.

8/10 Good

Debra

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Its a little bit confusing to navigate getting into the property at night. The staff were not rude, but i would not classify them as friendly either.. just sort of blah..."You're here ho hum" The beds were very comfy. the ammenities were good. Brush up the friendliness of the staff and you'll have much better ratings!
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 20, 2023
Thank you for the review, Debra. The hotel staff has been asked to be welcoming and friendly when greeting visitors, and we apologize this was not your experience at check-in. Employees can have an off day occasionally, but this should never affect our guests' experience. Our management team will provide additional training and tips to remain positive when our valued guests arrive and throughout their stay.

10/10 Excellent

Banu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, quiet and walking distance to restaurants.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 19, 2023
Benu, We greatly appreciate your review and excellent rating for the Quality Inn & Suites Coeur d'Alene. Thank you for sharing your experience at our hotel with other visitors to North Idaho along I-90. Please allow us to host another great stay for you soon.

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable. Great value.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 15, 2023
Rosie, We are delighted you enjoyed a wonderful experience at the Quality Inn & Suites Coeur d'Alene. Our staff is dedicated to ensuring our guests feel comfortable and cared for. We hope you will allow us to share our hospitality again soon.

10/10 Excellent

Catherine

Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 16, 2023
Thank you for the 10-star rating, Catherine! We are thrilled you enjoyed the service we provided at the Quality Inn & Suites Coeur d'Alene. We hope you will return to enjoy our hospitality again.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
We appreciate your excellent rating, Robert! The Quality Inn & Suites Coeur D Alene staff is happy to present guests with the best stay possible. Please allow us the opportunity to host another great stay for you.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent. They were friendly attentive and knowledgable. The property itself, such as the rooms seem to be getting run down. THere was a musty smell in our room, which leads me to believe they need to have the carpets cleaned. THe fan in our bathroom wasn't working properly, so the bathroom humidity was too high, so the smell could be mold.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Tammy, We appreciate your review, and we are glad you enjoyed the wonderful services of our friendly, approachable team. Thank you for letting us know about the issue in your room. We will have our team make sure the bathroom fan is working properly and any odd odor is eliminated. Please allow us to host another excellent experience for you again.

8/10 Good

David, Calgary

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff were great, some aspects of the building are showing some age. Inside was clean and tidy.
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 14, 2023
Thank you, David, for sharing a kind review of our hotel in Coeur d'Alene. Our crew works hard to provide visitors with a comfortable space and welcoming atmosphere. We look forward to seeing you again.

6/10 Okay

Meleah K

Traveled with partner
Liked: Amenities
The staff was nice. Property lighting was poor outside and our key cards failed to work multiple times.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 7, 2023
Thank you for your review, Meleah. We apologize for the glitch between our key card programming and the door lock in your room. It has been remedied, and we hope you will return to enjoy a worry-free experience at our hotel soon.

10/10 Excellent

Gregory

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king bed made our stay. So nice to have an excellent bed. Good support without being hard. Great sleep.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 12, 2023
Gregory, We are delighted you enjoyed a wonderful night's rest at the Quality Inn & Suites Coeur d'Alene. Thank you for a gracious review and rating. We are hoping to share our hospitality with you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here before came back because decent place with a decent price
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 6, 2023
Thank you for choosing the Quality Inn & Suites Coeur d'Alene for your lodging needs in Northern Idaho, David. We are pleased to provide comfortable accommodations at an affordable price to our guests. We look forward to seeing you again soon.

8/10 Good

Shannon

Traveled with partner
Liked: Amenities, property conditions & facilities
All was good. The most frustrating thing was dealing with the card key locks. Got locked out 6xs in 3 days
Stayed 3 nights in Oct 2023
Response from Cyndy-Guest Experience Representative on Nov 3, 2023
Shannon, We are glad you enjoyed the clean, comfortable space at our hotel. We apologize the key cards and lock were not working in unison, and we will make sure it does so for future guests. We look forward to hosting another, better stay for you soon.

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Staff and service was great!
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 30, 2023
We are thrilled, Kurt, that your recent stay at the Quality Inn & Suites Coeur d'Alene exceeded your expectations. We hope you will join us again for another delightful experience when you return to Idaho.

6/10 Okay

Peter

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 27, 2023
We are glad you took the time to share your rating for our hotel, Peter. We hope you will return to enjoy an even better experience in the future when you travel to Coeur d'Alene.

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bathroom smelled like urine.
Our room was not ready at 3:15pm. We were told they would call us in 30 min while we waited in the parking lot. After 40 minutes we went in to check and they said "oh it's ready." The bathroom smelled like urine. There is no elevator for those who are disabled, yet the hotel has 2 floors. Other than that, the beds were very comfortable.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 26, 2023
Thank you for your review. We have ADA-accessible rooms available, and they are on the main level. We apologize for the delay in servicing guest spaces and hope you were not inconvenienced by a 4 p.m. check-in time. Please know we are happy to reclean any area of the room for you and happy you enjoyed the comfort of our cozy beds. We hope you will allow us another opportunity to serve you.

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 25, 2023
We are grateful for any feedback we receive from guests, Jennifer. Please reach out to our team and let us know what we can do differently to provide a better future stay for you.

8/10 Good

Peter

Liked: Cleanliness, staff & service
The lighting in the room was dim and the floor lamp did not operate.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 24, 2023
Thank you for your positive rating, Peter. We appreciate you informing us about the floor lamp and lighting issue. We will have it addressed immediately. Please join us again and allow our team to provide an even better stay for you in Coeur d'Alene.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Warm cookies at 7 pm! Comfortable pillows and bed.
Stayed 1 night in Oct 2023
Response from Cyndy-Guest Experience Representative on Oct 22, 2023
We are pleased you enjoyed the comfortable and cozy bed in one of our spacious rooms. Thank you for the excellent rating and review. We hope to share the hospitality of the Quality Inn & Suites Coeur d'Alene with you again.