Ratings based on 1,837 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Under Construction

Posted Dec 15, 2017
We stay at this hotel all the time. Great place for the price. Expedia did not mention this hotel is under construction and the pools are not available and there is a mess everywhere. Not the Shilos fault because on the Shilo website it does state this. Construction done in May 2018, can’t wait to see the transition.
Comment from Hotel Management
Dec 20, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are happy to see you each time your visit us and we are pleased to hear that your accommodation each visit is a pleasant one. We do apologize for the mess during our renovations and we are trying to keep that mess to a minimum to keep all our guest happy and comfortable. We are excited too to see the completed renovations, the hotel will look amazing. We will see you again during your next visit to the Coeur d' Alene area. Sincerely Joyce & Chad Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler from Feeding Hills, Ma.

Posted Dec 13, 2017
Let me check in a little early. Room was bigger then expected. Staff very helpful and outgoing. Will be using this hotel again.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your recent stay with and we appreciate you taking the time to let us know how your stay with us went. We look forward to seeing you during your next trip to the area. Sincerely Chad & Joyce Hubble Managers
4 out of 5
by Matthew

Posted Nov 21, 2017 on Hotels
I LIKE THE SHILO .... ITS UNDERGOING CONSTRUCTION NOW and THERE SOME INCONVENIENCES THEIR AT THIS TIME ... TILL JUNE OF NEXT YEAR I UNDERSTAND!!!
Comment from Hotel Management
Dec 13, 2017
Dear Shilo Guest, We appreciate you choosing the Shilo Inn for your recent accommodation needs and for taking the time to write a review online. We are glad to hear you enjoyed your stay while visiting the Coeur d’ Alene area. We are sorry any inconvenience our renovation may have caused during your stay but once we are done the place will look amazing. We do look forward to seeing you during your next visit. Sincerely Chad & Joyce Hubble Managers
5 out of 5
Recommended
for Everyone
by A verified traveler from montana

If you have to stop

Posted Nov 11, 2017
It was nice. No issues with the hotel and if we had to stop again we will always stay here.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your recent stay with and we appreciate you taking the time to let us know how your stay with us went. We look forward to seeing you during your next trip to the area. Sincerely Chad & Joyce Hubble Managers
3 out of 5
by A verified traveler from California

Comfortable

Posted Nov 10, 2017
Pros: Close to freeway and shopping areas without being noisy.
Despite the renovation going on, the room was clean and comfortable. Rate are reasonable for business travel.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We appreciate you choosing the Shilo Inn for your recent accommodation needs and for taking the time to write a review online. We are glad to hear you enjoyed your stay while visiting the Coeur d’ Alene area. We hope our renovations did not disturb you took much during your stay with us. We do look forward to seeing you during your next visit. Sincerely Chad & Joyce Hubble Managers
3 out of 5
by A verified traveler from Idaho

Construction and overbooked

Posted Oct 29, 2017
Had to weave through construction and listen to workers. Also they have us the wrong room and didn’t offer to make it right. Just “sorry”. Still made me pay $1.06 for toothpaste though. Other Shilo inns have been great. Just one bad stay.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are concerned about the problems you experienced during your recent stay at our hotel. We are writing to thank you for taking the time to bring this matter to our attention and that we are sorry for any inconveniences that this may have caused you. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable rates. Consequently, it’s disappointing to learn that you’re dissatisfied. Please accept our sincere apology. Sincerely Chad & Joyce Hubble Managers
4 out of 5
by Cory

Cory’s Review

Posted Oct 24, 2017 on Hotels
We have stayed here many times, and it is well worth the money!
Comment from Hotel Management
Dec 13, 2017
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again during your future travels to the Coeur d’ Alene area. Sincerely Joyce & Chad Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler from Lewiston, Idaho

Nice hotel

Posted Oct 22, 2017
Welcoming staff! Great location, close to doctor's office and hospital. Easy access to the freeway.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again during your future travels to the Coeur d’ Alene area. Sincerely Joyce & Chad Hubble Managers
5 out of 5
by Tim

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Dec 13, 2017
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us. We appreciate you taking the time to write a review about your stay. We look forward to seeing you again during your travels to the area. Sincerely Joyce & Chad Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to amenities. Breakfast.

Posted Oct 15, 2017
Pleasant staff. Helpful with directions and questions
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us. We appreciate you taking the time to write a review about your stay. We look forward to seeing you again during your travels to the area. Sincerely Joyce & Chad Hubble Managers