Ratings based on 1,827 Verified Reviews

3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Feeding Hills, Ma.

Posted Dec 13, 2017
Let me check in a little early. Room was bigger then expected. Staff very helpful and outgoing. Will be using this hotel again.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your recent stay with and we appreciate you taking the time to let us know how your stay with us went. We look forward to seeing you during your next trip to the area. Sincerely Chad & Joyce Hubble Managers
5 out of 5
Recommended
for Everyone
by A verified traveler from montana

If you have to stop

Posted Nov 11, 2017
It was nice. No issues with the hotel and if we had to stop again we will always stay here.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your recent stay with and we appreciate you taking the time to let us know how your stay with us went. We look forward to seeing you during your next trip to the area. Sincerely Chad & Joyce Hubble Managers
3 out of 5
by A verified traveler from California

Comfortable

Posted Nov 10, 2017
Pros: Close to freeway and shopping areas without being noisy.
Despite the renovation going on, the room was clean and comfortable. Rate are reasonable for business travel.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We appreciate you choosing the Shilo Inn for your recent accommodation needs and for taking the time to write a review online. We are glad to hear you enjoyed your stay while visiting the Coeur d’ Alene area. We hope our renovations did not disturb you took much during your stay with us. We do look forward to seeing you during your next visit. Sincerely Chad & Joyce Hubble Managers
3 out of 5
by A verified traveler from Idaho

Construction and overbooked

Posted Oct 29, 2017
Had to weave through construction and listen to workers. Also they have us the wrong room and didn’t offer to make it right. Just “sorry”. Still made me pay $1.06 for toothpaste though. Other Shilo inns have been great. Just one bad stay.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are concerned about the problems you experienced during your recent stay at our hotel. We are writing to thank you for taking the time to bring this matter to our attention and that we are sorry for any inconveniences that this may have caused you. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable rates. Consequently, it’s disappointing to learn that you’re dissatisfied. Please accept our sincere apology. Sincerely Chad & Joyce Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler from Lewiston, Idaho

Nice hotel

Posted Oct 22, 2017
Welcoming staff! Great location, close to doctor's office and hospital. Easy access to the freeway.
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again during your future travels to the Coeur d’ Alene area. Sincerely Joyce & Chad Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Close to amenities. Breakfast.

Posted Oct 15, 2017
Pleasant staff. Helpful with directions and questions
Comment from Hotel Management
Dec 13, 2017 by Joyce , Hotel Management
Dear Shilo Guest, We are pleased to hear you enjoyed your stay with us. We appreciate you taking the time to write a review about your stay. We look forward to seeing you again during your travels to the area. Sincerely Joyce & Chad Hubble Managers
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
They were starting a remodel a few days after we left. I think the rooms were spacious and comfortable. The place was good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Az

Attending funeral

Posted Oct 3, 2017
Staff very friendly, bed comfortable, continental breakfast good. Hotel is pet friendly is ok but hallway and room smelled like a dog.
3 out of 5
by A verified traveler from nanaimo bc

Posted Sep 30, 2017
Windows were dirty on the outside taking away from the view. Shower not draining properly. The television was I think from around the 80s no flat screens poor picture...the hotel generally needs upgrades. Iooks nice from a distance and great location. Staff was friendly breakfast pretty good.pool and spa nice and clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Great price needs updating

Posted Sep 20, 2017
I've stayed here several times and this time I've noticed it's really gotten run down. Found out it was sold & new owners are starting to renovate it floor by floor. They now have a great in hotel breakfast room that is better than most. Definitely makes it worth the stay. Look forward to seeing it get TLC for future stays.