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Reviews of The Davenport Grand, Autograph Collection

4 out of 5
The Davenport Grand, Autograph Collection
333 West Spokane Falls Boulevard, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 923 out of 1283 reviews" "
Rating 8 - Good. 180 out of 1283 reviews" "
Rating 6 - Okay. 93 out of 1283 reviews" "
Rating 4 - Poor. 49 out of 1283 reviews" "
Rating 2 - Terrible. 38 out of 1283 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay and access Riverfront Park and downtown Spokane.
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Apr 17, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

6/10 Okay

Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to downtown Spokane. Not very charming though. Facility fees felt steep and unnecessary. No swimming pool, which was a huge disappointment. If you have kids, try somewhere else.
Stayed 1 night in Feb 2024
Response from Joe on Apr 16, 2024
I'm sorry to hear that you were not able to enjoy your stay. We would like to hear what we could improve on if you are able to connect with us directly. Thank you again for staying with us and we hope to see you again!

10/10 Excellent

Tracie

Traveled with family
The entrance is stunning with extremely friendly staff. The room is very accommodating while being stylish and fresh.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Dear Tracie,Thank you for coming to stay with us. We love to hear from our guests that they had a true Davenport experience.We hope to see you again soon,

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that they have a bar on the property and it’s in walking distance of many attractions.
Stayed 1 night in Mar 2024
Response from Joe on Apr 13, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Davenport Hotel Team on Apr 11, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

6/10 Okay

Netra, Tacoma

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Broken items even after room switch.. fireplace in one room. Keurig in another room. So disappointed. Didn't feel like 4 star.
Stayed 2 nights in Apr 2024
Response from Joe on Apr 9, 2024
We are sorry to hear of your experience during your stay with us. I have passed your feed back to the appropriate departments.

10/10 Excellent

Amanda, Libby

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Clean comfy rooms.
Stayed 1 night in Apr 2024
Response from Joe on Apr 9, 2024
Thank you for coming to stay with us. We are so happy you enjoyed your stay with us.We hope to see you again soon,

10/10 Excellent

Kelly Jo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the vallet parking. We enjoyed the safe and quiet atmosphere. We enjoyed the availability of restaurant/food choices. We enjoyed meeting new people. We will be back.
Stayed 1 night in Apr 2024
Response from Joe on Apr 9, 2024
Thank you for coming to stay with us. We are so happy you enjoyed your stay with us.We hope to see you again soon,

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant atmosphere, kind and helpful staff.
Stayed 1 night in Apr 2024
Response from Joe on Apr 9, 2024
Thank you for coming to stay with us. We are so happy you enjoyed your stay with us.We hope to see you again soon,

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very modern and by far the best location in Spokane. I wish they built a pool at this location, but you are still able to use the pool at a nearby sister hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Tyler,Thank you for coming to stay with us. We love to hear everyone's feedback, we are glad to hear that you were able to use the pool facilities at our other property. Please come see us again soon,

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the double King beds, how walkable it is, and it has a few great places to eat.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 7, 2024
Dear Michelle,thank you for your feedback, it is great to hear you enjoyed your room, our dining establishments, and the surrounding area. We hope to see you again soon,

2/10 Terrible

Stacie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of disappointing things during our two night stay here. The beds are big but the bedding is terrible! There was ZERO down in the comforter, when you held it up to the light you could see the 1 or 2 feathers in each square. Then the pillows were pretty much Nonexistent, you needed all 5 just to feel something under your head. Then the QR code on the tv for room service did not work at all and on top of that the tv kept glitching constantly. You paid $25/day for parking and $20/day for the amenities on top of the nightly stay rate. Extremely Disappointing to say the least!! I will never stay there again, there’s better in Downtown Spokane.
Stayed 2 nights in Feb 2024
Response from Joe on Apr 3, 2024
We are sorry to hear of your experience during your stay with us. I have passed your feed back to the appropriate departments.

6/10 Okay

Pullo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean, modern and beautiful. Its location is so convenient. You can walk to restaurants, The Podium and across the street is the convention center. However, customer service was nonexistent at the Davenport Grand! We stayed for 3 nights and 4 days and our room was never cleaned, no service whatsoever! We had to ask for towels everyday. We asked the housekeeper to bring us towels on the third day, he said he would but never brought them. We called the front desk and asked why our room hasn’t been cleaned in three days and were told that they prioritize the rooms people are checking out of to get them ready by checkin. The gentleman said he’ll make sure housekeeping is aware and clean our room. He said in the meantime he’ll have someone bring us towels but no one came to do either. We called again around 9:00Pm and asked for towels so we can take showers, yet again, no one came. We ended up using the dirty towels we had sitting on the bathroom floor for 3 days!
Stayed 3 nights in Mar 2024
Response from Davenport Hotel Team on Apr 2, 2024
Thank you for sharing your feedback! Please accept our sincerest apologies for the challenges you experienced during your stay. Know that we will investigate further to address your concerns. We hope you will consider staying with us again.

4/10 Poor

Ryan

Traveled with family
Disliked: Staff & service, amenities
Staff was kind and understanding but many, many issues this stay and as Marriot Bonvoy members we won’t be returning. Room not ready for more than 1.5 hours after check in, no in room dining available and we weren’t told of the fact, neither was the front desk or operator who insisted it was. Room not turned over properly and missing lots of items. Multiple attempts made to enter room despite do not disturb light on in our penthouse. Very disappointing stay for such an expensive night.
Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Apr 2, 2024
Thank you for sharing your feedback! Please accept our sincerest apologies for the challenges you experienced during your stay. Know that we will investigate further to address your concerns. We hope you will consider staying with us again.

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Room wasn't ready until almost 430-was led to believe check in would be at 4. In room coffee maker not working. TV could barely get local channels-even though hotel is located almost in the center of the downtown area. One room key failed midway thru our stay. Things that should NOT happen in a hotel that charges a premium price-will take my business somewhere else-the Davenport is much better than that.
Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Apr 1, 2024
Thank you for sharing your feedback. Know that we will investigate further and address your concerns. Thank you again for staying with us and we hope you will consider staying with us again next time your travels bring you to the Spokane area.

4/10 Poor

Kareen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms are huge and very comfortable, bathrooms are dated, wish there was a mini fridge. Staff was helpful and friendly, but took over an hour of standing in line to check in, there was only 1 person working with a desk that could have 6 workers checking people in.
Stayed 1 night in Mar 2024
Response from Joe on Mar 29, 2024
I'm sorry to hear that you were not able to enjoy your stay. We would like to hear what we could improve on if you are able to connect with us directly. Thank you again for staying with us and we hope to see you again!

8/10 Good

Eric, American Canyon

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Joe on Mar 29, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe on Mar 29, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Clean and quiet! Courteous workers! Will stay here again!
Stayed 1 night in Jan 2024
Response from Davenport Hotel Team on Mar 23, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

10/10 Excellent

Maha, Euless

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Mar 21, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

Robin

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 7, 2024
Dear Robin,Thank you for coming to stay with us. We are so happy you enjoyed your stay with us.We hope to see you again soon,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Davenport Grand hotel on Mar 19, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

vicky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and friendly staff. Don’t feel you should be charged for parking
Stayed 1 night in Mar 2024
Response from Joe on Mar 18, 2024
Thank you so much for your feed back. We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Joe on Mar 18, 2024
Thank you so much for your feed back. We are glad you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davenport Grand hotel on Mar 19, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

8/10 Good

Frederick

Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Apr 6, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was everything we expected!
Stayed 1 night in Mar 2024
Response from Davenport Grand Hotel on Mar 14, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They force you to pay an amenity fee of $20 a day which is a gift certificate you can only use at their hotel. I checked in at 6pm and already ate that day so I was never able to use the first certificate. Forcing customers to eat in your restaurants does not sit well with me. In addition on my last day house keeping woke me up at 8:50am. What hotel has house keeping ringing doorbells prior to check out?
Stayed 3 nights in Mar 2024
Response from Davenport Hotel Team on Mar 11, 2024
Thank you for your feedback. We will address the team member that knocked on your door so early. I will also share your feedback out the Destination amenity fee with our Executive leadership team to be considered when making future changes. Thank you again for staying with us!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and easy to get to. Thank you
Stayed 1 night in Mar 2024
Response from Joe on Mar 11, 2024
Thank you for taking the time to leave us your feedback. We are glad you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Bobbie, Sagle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Mar 11, 2024
Thank you for sharing your experience with us. We hope to see you again at the Davenport Grand Hotel!

10/10 Excellent

Ludivina, Moses Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and easy check in
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 9, 2024
Dear Ludivina,Thank you for providing us this feedback. We love to hear from all our guest and will celebrate as a team making your stay with us special. Sincerely,

10/10 Excellent

Quinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Davenport hotels are the only hotels I stay at when in Spokane
Stayed 2 nights in Mar 2024
Response from Davenport Hotel Team on Mar 7, 2024
We are happy to be your favorite hotel! We look forward to assisting you the next time your travels bring you back to the Spokane area!

8/10 Good

laurie lynn

Stayed 2 nights in Mar 2024
Response from Joe on Mar 26, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel if you don’t mind spending a little extra money.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Jesse,Thank you for providing us this feedback. We love to hear form all of our guest and do like to hear when you have a wonderful time.Sincerely,

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Davenport Hotel Team on Mar 23, 2024
I'm sorry to hear that you did not enjoy your stay! If you can reach out to us directly, we would love to hear more about your experience so that we can address. Thank you again for staying at the Davenport Grand hotel!

10/10 Excellent

Shannon-Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Shannon-Lee,Thank you for coming to stay with us, We alwasy love to hear from all of our guest and do greatly appreciate the feedback, knowing that you had a wonderful time with us.Please stop by anytime,

4/10 Poor

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Feb 29, 2024
I'm sorry to hear that you were not able to enjoy your stay. We would like to hear what we could improve on if you are able to connect with us directly. Thank you again for staying with us and we hope to see you again!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Feb 28, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

10/10 Excellent

blake

Traveled with partner
Liked: Amenities
Always a great stay. Central location and quality staff
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Dear Blake,Thank you for coming to stay with us, it is good to hear that you enjoyed your stay and had a good time with the staff.Sincerely,

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Mar 20, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here twice a year, always comfortable and clean and grand!
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Feb 22, 2024
We are happy to hear that you enjoyed your stay! We look forward to seeing you for your next visit!

10/10 Excellent

Corrie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fav Spokane hotel! Rooms are large and quiet!
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Feb 21, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again next time your travels bring you to Spokane!

10/10 Excellent

caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Davenport Hotel Team on Feb 21, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand Hotel!

6/10 Okay

Kayla

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m actually super bummed to write this review - the Davenport is where we spent the night of our wedding so it became sentimental to us - we decided to spend a night for our most recent anniversary and I was so disappointed in the cleanliness - the bathroom was barely wiped down - I picked up something that I had dropped on the floor and along came with it a huge clump of hair that did not belong to me. We were charged for valet unknowing that it wasn’t complimentary with your stay until I called and asked what the random charge was. Very little communication on what charges we would have. I would expect for the cost of a night stay the expectations of the cleanliness would be higher.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 24, 2024
Dear Ms. Kayla,Thank you for coming to stay with us. While we always hope every guest has a exceptional stay, we do have to recognize where we fell short. Please know that we will be follow up with our Housekeeping team to make sure this is followed up on.We do hope you will give us a second chance,

6/10 Okay

Capri, Kent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Feb 2024
Response from Davenport Hotel Team on Feb 20, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay. We hope to see you again at the Davenport Grand hotel!

8/10 Good

Kelsie

Liked: Property conditions & facilities
Disliked: Amenities
probably the nicer of hotels i have stayed out over the years. i really did not like that after a day of flying, starving and just exhausted that they had an event to where as a guest i couldn't order or get any food from the resturant, really didnt like that. the staff isnt welcoming at all not the valet, not the front desk, not the waiters or bar staff, didnt get a good vibe from anyone. the rooms at first glance are so great/big/just as described/clean but no lol not clean at all. they do what i would call a touch up between people, dont vacuum dont mop the floors, i have trash from a previous guest in the corner of my room. there was piss stains on the bathroom door next to the toilet, the shower needs to be scrubbed there is a mold everywhere and in the sink hole as well. i wore my slides the entire time, gross.
Stayed 2 nights in Feb 2024
Response from Joe on Feb 20, 2024
We are so sorry to hear of these struggles during your stay. I have shared your feedback with the housekeeping managers and front of house staff, in order to prevent these issues in the future. We hope to welcome you back should your travels bring you back to the area.

10/10 Excellent

William B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joe on Feb 20, 2024
We are glad you enjoyed your stay and hope to welcome you back soon.

2/10 Terrible

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk associates were less than helpful. Valet team were amazing. Room service tried to come in at 9:00 am not our favorite visit.
Stayed 1 night in Feb 2024
Response from Davenport Grand hotel on Feb 19, 2024
We are sorry to hear that you did not enjoy your stay. We would love the opportunity to investigate further and address. Please reach out to us directly at your earliest convenience. Thank you!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Davenport Grand hotel on Feb 19, 2024
We are happy to hear that you enjoyed your stay! We hope to see you again at the Davenport Grand hotel!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot. Close to GU campus and still walkable in to many restaurants, attractions and shops.
Stayed 1 night in Feb 2024
Response from Davenport Hotel Team on Feb 15, 2024
We are happy to hear that our location fit your needs. We hope to see you again at the Davenport Grand hotel!