Good hotel with not so good room service, it shoul
Posted Oct 17, 2015 on Hotels
Our stay was overall good, but when we ordered the food room service was not at all unto the standard. Food was not so good and the service was poor, and the charges was far too expensive by adding too many taxes.
Next time we have decided to eat out.
Comment from Hotel Management
Feb 20, 2016 by Aloft Coimbatore, Hotel Management
Thank you for your valuable feedback and thank you for taking the time to share your review
At the outset, We sincerely apologize for the inconvenience caused to you during your stay. We have no excuses to offer and it is clear that we have not risen up to your expectations. It is also very apparent that there were a lot of short comings across your stay and many opportunities for us to have created better memories. Please may we assure you that we have addressed your feedback with the Food & Beverage Manager with due seriousness to ensure that our service standards only continue to improve.
We do hope that you will provide us with an opportunity in future to be of service to you and meeting your expectations.
We thank you once again for your feedback and we look forward to your valuable support