Ratings based on 650 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Excellence

Posted Nov 18, 2017
Of the three 5-star hotels I have enjoyed in Mumbai, The Vivantana had the top service, the top breakfast (wow), and the best Indian Restaurant that I found in the city; many locals go there for dinner. The room was luxurious and I truly enjoyed deep sleep in the comfortable bed. A gem. Enjoy.
Comment from Hotel Management
Nov 20, 2017 by Karan Godhwani, Hotel Management
Dear Alan, I am delighted to hear your stay with us was especially our services, the buffet breakfast spread at Trattoria, the food & beverage selection at the Konkan cafe & the hand picked posturepedic bed. We are humbled & grateful for your feedback. As you discovered, our associates are really the key to our success. I truly believe they do their best to ensure all of our guests are looked after with the true spirit of Taj hospitality. Once again Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

What is there to fault?

Posted Oct 31, 2017
Pros: Breakfast buffet was amazing, bus station nearby. Family sense of being in a nice suburb. Public amenities such as banks in 5 mins walking distance.
Cons: Just having a moveable shower head as the bathroom had a fixed rainfall shower had.
Location: It is a 20 mins walk to Taj Palace hotel and Gateway of India. Bus right outside take you to the main train stations. Metro will soon be done.
Sorry for the late update! This hotel is right at the southern tip of Mumbai so beware the 90 mins journey or so at peak times in a taxi from the airport. A haven from the noise, chaos and pollution as soon as you walk into the scented lobby. I was treated very well as a non resident Indian. All service was quick and done as told - very surprised. Turn down service, needing electrical plugs and getting extra bottles of water were all promptly delivered. Front desk staff all very knowledgeable and sorted my phone wifi super quick and advised of all locations. Bus service right outside will take you to the two main rail way stations (CST and Churchgate) in 30 mins or so at 9 rupees or so no need for rip off taxis. A metro station is being built there so making it even easier to get there. It is in a very well off suburb making it a great place to see locals. Breakfast buffet was a dream every morning with excellent service and choice - my pictures made every one jealous with traditional Indian and European dishes! 3 restaurants on site and a kicking nightclub. I ate at the indian restaurant and it was a refined Indian delight. If you want to save money then a veggie restaurant is a 10 mins walk behind the hotel, it is cheap, clean and tasty - ask the front desk where 'Kamant's' is. They also take credit card. Generally a very nice experience and was very surprised with the service that made me feel welcome.
Comment from Hotel Management
Nov 20, 2017 by Karan Godhwani, Hotel Management
Dear Guest, Thank you so much for taking out the time and sharing such a kind review of Vivanta by Taj – President! I am delighted to hear your stay with us was fantastic, especially the buffet breakfast spread at Trattoria and our location. We are humbled & grateful for your feedback. As you discovered, our staff is really the key to our success. I truly believe they do their best to ensure all of our guests are looked after with the true spirit of Taj hospitality. We have also made note of the suggestions for change and would make the necessary changes. I would very much like to meet you in person on your next stay with us, so please do let me know when you will be returning to Mumbai! Warm regards, Ashrafi Matcheswala General Manager Vivanta by Taj, President Mumbai
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

First time at Taj

Posted Oct 9, 2017
Pros: Staff, location, room clean and comfortable.
Location: Great location in SoBo
Taj President is in a great location, easy to reach with lots transport options. I got a great deal. The standard of service is truly amazing. Nothing is too much trouble, and all is done with professionalism and a friendly approach. The room is very comfortable and the staff truly welcoming. Great value and a lovely experience.
Comment from Hotel Management
Oct 26, 2017 by Ashrafi Matcheswala General Manager, Hotel Management
Dear Guest, Thank you for your wonderful review. We truly appreciate your kind words and trust in us. I am happy to hear that our staff and services met your need and expectations. We look forward to welcoming you back to the hotel in the near future. Warm regards, Ashrafi Matcheswala General Manager
5 out of 5
by A verified traveler from Cardiff, UK

Exceptional service from all staff I encountered

Posted Aug 19, 2017
Pros: Room, service, food
Location: Taxis always outside and NOT expensive eg journey to Gateway to India = 100 rupees. Less than 10mins walk to Port Authority gardens. Very safe area.
Great room for me on 3rd floor. Quiet. Overlooking the pool, air-con, comfortable queen bed, hot water, great shower. Food was superb (breakfast & evening).
Comment from Hotel Management
Oct 3, 2017 by Ashrafi Matcheswala General Manager, Hotel Management
Dear Guest, Thank you for the most wonderful review on your stay recent stay with us! It is our goal to anticipate guest needs whenever possible and I am thrilled our team took excellent care of you. I am also glad you enjoyed dining at our award winning restaurants. Your patronage is very much appreciated and we look forward to welcoming you back soon! Warm regards, Ashrafi Matcheswala General Manager
1 out of 5
by AL DULAIM

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Oct 3, 2017
Dear Guest, I sincerely apologize as we could not meet your expectations during your stay at Vivanta by Taj President, Mumbai. We do hope you would give us another chance to offer you the quintessential Taj service of warm hospitality. I thank you for your feedback and look forward to welcoming you back again soon. Warm regards, Ashrafi Matcheswala General Manager
1 out of 5
by Mukesh

Posted Aug 1, 2017 on Hotels
pathetic service and worst hotel
Comment from Hotel Management
Oct 3, 2017
Dear Guest, I sincerely apologize for the service you received during your stay with us. We always strive to provide the best service to our guests and on this occasion we did not exceed your basic expectations. We do hope you would give us another chance to offer you the quintessential Taj service of warm hospitality. I thank you for your feedback and look forward to welcoming you back again soon. Warm regards, Ashrafi Matcheswala General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Vivanta by Taking President review

Posted Jul 31, 2017 on Orbitz
Everything went according to plan except for one glitch dealing with the business office.
5 out of 5
by Halldis

Posted Jul 10, 2017 on Hotels
Really nice hotel with good service. The staff members in the lobby were really helpful. It is not far from one shopping/market street and some tourist attractions. The breakfast was good and the restaurants there as well, however you can get way cheaper (and as good) food if you take a taxi to restaurants in the city.
Comment from Hotel Management
Oct 4, 2017
Dear Guest, It was our sincere pleasure to have you stay with us! Thank you for choosing Vivanta by Taj - President and I am pleased you found the location and staff well-suited to your needs. We look forward to your next visit with us! Warm regards, Ashrafi Matcheswala General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Excellent hotel. Would recommend it to anyone. Good location and nice amenities.
Comment from Hotel Management
Oct 4, 2017 by Ashrafi Matcheswala General Manager, Hotel Management
Dear Guest, Thank you for your kind review of Vivanta by Taj - President! The highest accolade we can receive is a guest who is willing to recommend us to others, and I thank you very much for your support of Taj! We look forward to welcoming you back! Warm regards, Ashrafi Matcheswala General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, with an extremely helpful staff

Posted Jul 2, 2017
A great propetry, with clean rooms, great service and a variety to great restaurants and cuisines to choose from. I blindly book this for all my trips..
Comment from Hotel Management
Oct 4, 2017 by Ashrafi Matcheswala General Manager, Hotel Management
Dear Guest, Thank you so much not only for your patronage but also for your support and endorsement. It truly makes our efforts seem worthwhile and I will certainly be sharing with the staff. We look forward to seeing you again soon! Warm regards, Ashrafi Matcheswala General Manager