Ratings based on 67 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by Edward

Great staff, Being Renovated

Posted Mar 28, 2017 on Hotels
Staff was very helpful. Some rooms were being renovated. Our room was clean but smaller than expected, yet functional. Internet (Wi-Fi) was down and not available any of the three days/two nights we were there. Location was up a dusty semi-paved road from town, wish we had booked more in the town.
Comment from Hotel Management
Mar 31, 2017 by Pamela, Hotel Management
Dear guest: Thank you very much for the time you set aside to share your comments regarding your experience at our hotel Casa Andina Classic Colca. Yours impressions are very important to us and we are truly pleased to know that you were satisfied with our facilities and service provided. We are sorry to hear about the inconvenience with our internet service. I would like to mention that due to our geographical location, our internet signal can be limited at times. Rest assured, this issue is being revised by our IT team. We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you. Kind regards, Pamela Dance Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Cozy hotel with nice bungalow rooms

Posted Feb 24, 2017 on Orbitz
Pros: Location, privacy, car parking, staff.
Cons: Bathroom was very cold, no heating.
Definitely the top choice in Chivay. Friendly and accommodating staff and affordable priced.
Comment from Hotel Management
Mar 6, 2017 by Pamela Dance, Hotel Management
Dear guest, Thank you for sharing your review with us and many other travelers. We apologize for the trouble with the heating of the bathroom. Rest assured, we have already shared your comments with our maintenance department in order to take the corrective measures. We appreciate the opportunity you give us to improve, we will keep working in order to exceed our guest expectations. We sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Pamela Dancé Hotel Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Boxford, MA

Great... Except for the noisy neighbors

Posted Sep 5, 2016
Location was very convenient. Dining was good. Our neighbors were talking nonstop and from time to time their voices would get loud enough that we could easily hear them. I notified the front desk and was assured they would do something. They did nothing. Aside from this incident, the stay was great.
Comment from Hotel Management
Sep 16, 2016 by Pamela Dancé, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your sincere review about your last stay at Casa Andina Classic Colca. It is gratifying for us to know that our facilities and service provided were able to meet your expectations and that your overall experience in our hotel was satisfactory. We are sorry to hear about the inconvenience with the noise. Rest assured, we have already shared your comments with the department in charge to take the necessary measures. I hope to have the opportunity to welcome you back again in Casa Andina anytime soon. Best regards, Pamela Dancé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Our staying in Casa Andina Colca

Posted Jul 24, 2016
It is a nice but simple hotel were its rooms are situated in little houses distribuited in a nice area with plants and trees so, the external view is very nice and appacible. For us is a 3 stars hotel but will be very important to improve the artefacts, calefaction and the arrangements of the bath room that it seems not god
Comment from Hotel Management
Aug 2, 2016 by Pamela Dancé, Hotel Management
Dear guest, Thank you very much for the time you set aside to share your comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you enjoyed our hotel. We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels. Kind regards, Pamela Dancé Hotel Manager
3 out of 5
by Arttu

Quality and service doesn't match price

Posted Jun 8, 2016 on Hotels
The reception wasn't as helpful as one would expect from a hotel at this price level, eg when we asked for help in a restaurant booking no help was provided and in addition to this we needed to pay for the local phone cost. Also there is no wifi in the rooms and the internet is very bad in the lobby also. When the wifi didn't work we got a reply from the staff that they don't manage the connection and won't do anything. All that would have been needed to solve the problem was to reboot their wifi router. The bathroom smelled and had clearly mold.
Comment from Hotel Management
Jun 21, 2016 by Pamela, Hotel Management
Dear guest, Thank you for taking the time to share your experience at our Casa Andina Classic Colca. First of all, I would like to express to you my apologies for the inconveniences you experienced. I regret the inconvenience presented with the unpleasant smell in your bathroom. It is really important for us to guarantee a high quality service. We definitely took your comments into consideration and took immediate action to correct this matter that certainly affects our image as a hotel. On the other hand I want to apologize if we couldn’t cover your expectations regarding our Wi-Fi service. Please, be sure that we always seek to ensure our guest’s satisfaction and we will definitely be taken into consideration your feedback as it will help us to improve. Sincerely, Pamela Dancé Hotel Manager
4 out of 5
by Ron from Amsterdam

Very nice hotel in beautiful area

Posted Jul 10, 2015 on Hotels
We had a very good stay in this hotel. The rooms are small bungalows in a large garden, at walking distance of the main square. Facilities are good. Rooms are clean. Internet very poor, even at reception. Breakfast excellent. We had live music during our dinner, with traditional dance. Staff very friendly and helpful. Awesome zip lining site nearby.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 25, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Very charming hotel near Colca Canyon

Posted May 5, 2015
This is a chain hotel in Peru, but it's very charming and quaint -- unlike some of their other hotels. The hotel is only a few blocks from the main plaza, so it's easy to get around. The staff is great and the fireplace in the lobby is very cozy. The rooms are nice and the beds have electric blankets! The bathroom is quite small though, and it gets very wet after a shower (the walls, mirrors, floors, etc.). You can also hear other guests through the walls. Other than those two things, we would definitely recommend this hotel.
4 out of 5
by Francis from London

Could improve

Posted Apr 25, 2015 on Hotels
Nice hotel BUT very cold rooms. Stone floors. Wifi only in lobby area.