Ratings based on 271 Verified Reviews

3.5 out of 5
51% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 12, 2018
For what we paid, in Mexico I was expecting a way nicer hotel with more facilities. What made up for that was the fact that staff was super friendly, always attentive, and always happy. Pool was always dirty with dead bugs in it and garbage pieces. Overall I probably would not stay here again because I can get a better hotel, in a better location for about the same price or cheaper. Thanks to the staff I left a little more satisfied due to their great service
Comment from Hotel Management
May 14, 2018 by Gerente, Hotel Management
Estimated Guest: We regret not having covered very much his expectations in things as important as those that it mentions in his comments, we will work arduamente to correct these situations and is able to offer him a better impression if it offers to us the opportunity to visit itself again. It gives us taste to know that of it has stayed with a good impression of our services. Sincerely Miguel Flores Manager Hotel Mision Colima
4 out of 5
Recommended
for Everyone
by A verified traveler

Not cell phone friendly

Posted Apr 10, 2018
Outlets to charge phones were not closed to night tables. Had to get up from bed everytime it ran while charging.
Comment from Hotel Management
Apr 18, 2018 by Gerente, Hotel Management
Dear guest: We appreciate you take the time to let uso know your coments, here at hotel Misión colima. We are working to have 100% the hotel. He hope you give us the opportunity to serve you again. Best regards, Miguel A. Flores Gerente General Hotel Misión Colima
2 out of 5
by A verified traveler

Posted Mar 26, 2018
Bathroom light was out, broken towel holder, ants Dirty sheets and floors .. not well cleaned.. bummer
Comment from Hotel Management
Apr 7, 2018 by Gerente, Hotel Management
Dear guest: We appreciate you take the time to let uso know your coments, here at hotel Misión colima. We are working to have 100% the hotel. He hope you give us the opportunity to serve you again. Best regards, MIGUEL A FLORES Gerente General Hotel Misión Colima
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Feb 5, 2018 on Hotels
Nice hotel. Maintenance staff need to be more observant. Light in bathroom didn’t work. Great staff and excellent service. Would definitely stay again. Close to an excellent restaurant as well.
Comment from Hotel Management
Feb 21, 2018 by Gerente, Hotel Management
Dear guest: We appreciate the time it took to send us your comments, we are working on improving to provide a better service. Cordially Miguel Flores Manager Hotel Misión Colima
5 out of 5
by Geovany

Five stars from us

Posted Jan 6, 2018 on Hotels
Friendly and attentive staff, delicious breakfast. Will stay here on my next trip
Comment from Hotel Management
Feb 21, 2018 by Gerente, Hotel Management
Dear guest: We appreciate the time it took to send us your comments, we are glad to know that we meet your expectations, hoping you will give us a second chance. Cordially Miguel Flores Manager Hotel Misión Colima
5 out of 5
by Fred

Posted Nov 15, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017 by Federico, Hotel Management
Estimado Huésped: Agradecemos sus comentarios que nos ayudan a seguir con nuestro proceso de mejora continua, y estamos trabajando para tener al 100% las instalaciones. Quedo a sus órdenes como su más atento servidor. Cordialmente Miguel A Flores Gerente Gral. Hotel Misión Colima
2 out of 5
by A verified traveler from Los Angeles area.

Dissapointing

Posted Jul 9, 2017
Pros: Front desk personnel very firendly, apologetic and prompt to try to solve problems. Although i interacted only with one person in my weeklong stay.
Cons: From bedding to bathroom whites, AC units, window screens, lighting in corridors and around the pool, fix water leaks and general maintainance.
Location: Location ok in general. Relatively near to services but walking access difficult.
The hotel was poorly maintained and dark at night. No window screens. AC and water leaking problems. Univiting atmosphere at night because poor illumination.
Comment from Hotel Management
Aug 7, 2017 by Gerente, Hotel Management
Dear guest: We appreciate you take the time to let uso know your coments, here at hotel Misión colima we are comited to make sure you have an excellent experience. We are working to have 100% the hotel. He hope you give us the opportunity to serve you again. Best regards, MIGUEL A FLORES Gerente General Hotel Misión Colima
4 out of 5
by robert

Colima visit

Posted Jul 4, 2017 on Hotels
I checked in late And last minute. I didn't really plan to book a room but I had to at the last minute for business. I came I from Guadlajara and booked the closest place I could find. The service was great the lady at front desk was nice the place looked a little dated but overall a pleasent and quite stay.
Comment from Hotel Management
Jul 28, 2017 by Federico, Hotel Management
Dear guest we appreciate you take the time to let us know your coments, here at hotel Misión colima we are committed to make sure that you have an excellent experience. We hope that you give to us the opportunity to serve you again. Best regards, Atte. Miguel A Flores Gerente Gral. Hotel Misión Colima
3 out of 5
by A verified traveler from Los Angeles, CA

Bait and switch.

Posted Jun 5, 2017
Arrived at 11:45am , charged us 250 pesos extra for arriving early, didn't give us recipe, didn't give us room that I booked, toke us to three other rooms, all had stuffy smell,towels given ripped, pool water was green no thank you.
Comment from Hotel Management
Jun 12, 2017 by Gerente, Hotel Management
Dear guest: Thank you very much for sharing your comments. We are pleased to know our people made you feel comfortable in our hotel, you are the reason we are working for. We are really sorry for the inconvenience with our pool. We are working to improve our facilities Best regards, MIGUEL A FLORES Gerente General Hotel Misión Colima
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 3, 2017
It was nice and peaceful i waould stay there again, great location, nice service, staff is good
Comment from Hotel Management
Jun 12, 2017 by Gerente, Hotel Management
Dear guest: Thank you very much for sharing your comments. We are pleased to know our people made you feel comfortable in our hotel, you are the reason we are working for. You will have to come back and we will be very pleased to be your host. Best regards, MIGUEL A FLORES Gerente General Hotel Misión Colima