Ratings based on 128 Verified Reviews

3.8 out of 5
86% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

shower

Posted Feb 26, 2017
Nice place was disappointed with the shower Othe
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Nice hotel

Posted Jan 28, 2017
Pros: Close to the volcano
Cons: Found bed was too firm
Hotel is located just outside of the town right off the highway. No restaurants near by have to go to town about 5 minutes away.. has a nice pool area but didn't use, wasn't too noisy but room was away from highway. Lots of parking with security.
3 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey, Mex

Posted Mar 22, 2016 on Orbitz
Pros: facilities
Cons: service at front desk, breakfast ran out fast so you need to wait 5-10min for food refill
Location: is ok for relax
I liked the rooms and the bathroom and overall services though the front desk service might be improved
3 out of 5
by A verified traveler

JUST OK!

Posted Dec 23, 2015
The hotel is hard to find, front desk lady not friendly. Theres not elevator! Not telephone in the room, room key did not work couple of times.... Bed was really hard. pool was ok. You must have a car if you want to go out of the hotel. 10 min away from city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Nov 15, 2015
Nice hotel, very friendly staff, comfortable rooms and even is away from the town is very easy to get around. The only thing they need to offer is ice, is not safe going to kiosko(convenient store) late because you have to cross the highway to get it. The ladies in the restaurant are very efficient and sweet!
4 out of 5
by Polo from Las vegas nevada

Colima, mex

Posted Aug 14, 2015 on Hotels
Excellent service! The only bad part was the wifi no signal in the rooms.
2 out of 5
by Claus from Puerto Vallarta

Less than Expected

Posted Jul 9, 2015 on Hotels
Most important: The description on Hoteles.com in not correct -the hotel has no restaurant!!! They serve breakfast only - and the most worse I had in my life ever: 2 slices of toast, butter, marmalade, 1 juice, coffee or tea. The hotel is situated in the middle of nowhere. You need a car to find a restaurant.
3 out of 5
by A verified traveler

No good

Posted May 31, 2015 on Hotels
My only problem no hot water to take a shower
4 out of 5
by Fidel Daniel from Mexico

Nice stay

Posted May 27, 2015 on Hotels
facilities and hotel conditions no complaint, great rooms, clean and comfort what expected, area was quiet and the condition was good, great advantage if you are flying because it is closer to airport.
4 out of 5
by Enrique

This traveler left a rating score only Posted Feb 25, 2015 on Hotels