Ratings based on 591 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Close to convention. Front desk awful.

Posted Mar 14, 2017
Pros: location only
Cons: customer service
Had to come to National Harbor for a quick meeting. Easy to set up reservations on expedia. Had to book another room for a colleague over the phone. The receptionist or booking agent seemed rude and sounded exasperated when i asked for a confirmation email. She said she would send it but never did. (It is not in my junkmail). The night check in manager was friendly and accomodating. However, the morning one, is an asian girl named Melissa. I think she may have been the same one who took my reservation over the phone. She seemed rude when i asked her to extend my room checkout from 11:30 am to noon; she offered to extend my checkout for 15 minutes more... to 11:45 am. Why bother? I didn't even take that offer as 15 minutes does not offer much time for me to run around from the convention center and back to check out. Same thing happened to my friend who requested an email copy of her receipt upon check out and Melissa just gave her a printout without any follow up email. Very unprofessional. Would suggest improving her customer service skills.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
The friendliness, helpfulness and level of service at this hotel surpassed the expensive hotels I've visited by a landslide. It's within walking distance of excellent restaurants, shops and the harbor. The hotel was clean, well-appointed, well-staffed, had free wi-fi and an ample breakfast. Definitely recommended.
4 out of 5
by Melanie

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Posted Jan 14, 2017
Very comfortable, extremely close to multiple restaurants, stores, and the convention center!
3 out of 5
by Carrie

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Dawn

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
5 out of 5
by A verified traveler

Convenient hotel

Posted Jan 1, 2017 on Hotels
We stayed there to visit National Harbor and go to the ICE show across the street. This hotel was very convenient to all the area has to offer, and at a good price point. Parking lasted 3pm on day of discharge so didn't even have to pay more to do things after checking out!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 30, 2016
I was very much pleased. Will visit again. Would be nice if they offered a discount on parking,
4 out of 5
by A verified traveler

A nice hotel but wouldn't eat the breakfast again

Posted Dec 30, 2016
The hotel itself wasn't it was a great room but when we went down to the breakfast bar my girlfriend started eating her food and noticed that the cheese they had out was covered in mold a little of which she ate so when she told the front desk they said they would call the manager to talk to her and resolve anything which took itself about 40 mins to come to us and all that was said was "sorry about what happened just so you know we replaced the cheese" all that wait for nothing
5 out of 5
by Arthur B

Posted Dec 28, 2016 on Hotels
It was what we expectd