Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
64% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from maryland

Money before customer

Posted Apr 9, 2016
I wasn't informed that the hotel was under renovation until I got there and they said they wouldn't give me a refund and now I am disputing their decision if they had told me in the beginning that the hotel was under renovation I would have never ever stay there to be confined to the room. To me, their only concern was to make money. They could have posted that information on their website. Instead they posted no refunds because they knew no one would stay there under those conditions.
1 out of 5
by A verified traveler from Pittsburgh

Not As Advertised

Posted Mar 18, 2016
Pros: Location to National Harbor and outlet mall. Comfy beds.
This stay was a big disappointment. We chose the hotel for its amenities. Specifically the free Wi-Fi and swimming pool. When we first arrived they tried to give us a king sized room when we ordered two doubles. Then we were told the pool hasn't past the health standards and was closed. Then when we tried to sign up for Wi-Fi it took us about an hour to try to get it to work. They attempted to reset the modem but it became clear they didn't have it at all and were just going through the motions. When we tried to shower in the morning the water was cold. We ran it for several minutes, turned the knobs every which way. What they never admitted to was they turned off the boilers overnight. By the time maintenance came in the afternoon the water was warm and they tried to blame it on us. We intended on staying two nights but due to the inconveniences and the fact that they had no intention of compensating us for them, we left and found another room for the second night. The GM hid in his office and would never address our problems. No customer service at all.
5 out of 5
by A verified traveler from pa

Going through renovations

Posted Mar 15, 2016
Even though it's under renovations, it was very clean, quite and everyone was very helpful. Hopefully next time the pool will be open.
3 out of 5
by A verified traveler

Posted Mar 15, 2016
Everything went well but they were renovating so there was a bad odor throughout the hotel.
5 out of 5
by A verified traveler from s

Posted Mar 15, 2016
It was advertised that it had a pool but it was under construction. It would have been nice if we were informed of this
5 out of 5
by A verified traveler from La Plata MD

Good value close to Nat.Harbor--Excellent Staff

Posted Jan 9, 2016
Jenne and Abby were awesome! I stayed on 7th floor which had the last upgrade. Hotel was due for an overall upgrade which began on January 1st. Room was spacious and comfortable. I read several unflattering reviews prior to booking stay. Most were from 2014. Abby explained that the hotel had a new cleaning staff and had improved significantly. I was very pleased with the friendliness and helpfulness of the staff. I was quite pleased with the stay. I highly recommend trying the Harborside Hotel especially after the upgrade is completed in the next couple of months.
4 out of 5
by gayle F.

Funeral

Posted Oct 21, 2015 on Orbitz
The staff was very friendly and helpful. Unfortunately we were there for a funeral. The rooms were clean. I would stay there again and tell others..
2 out of 5
by A verified traveler from washington dc

It was a mess

Posted Apr 15, 2015
It was terrible I didn't like cause the host was rude
1 out of 5
by A verified traveler from new jersey

Poor hotel

Posted Apr 13, 2015
Terrible, to much noise in the hollway, and no sleep good. The next room did to much noise, I called front desk
3 out of 5
by A verified traveler

ease of access

Posted Mar 23, 2015
Pros: Lobby was nice
Cons: the pool hours could be more available. Very limited times available Elevator wait seemed long would have a appreciated a complimentary breakfast
Location: location was good near outlets and National Harbor
Hotel was very easily accessible to and from National Harbor