Ratings based on 78 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from ny
Newly renovated hotel convenient to tanger outletsPosted Aug 18, 2016
Pros: Location to tanger outlets, eager staff aiming to please. Will definitely revisit when renovation is complete. Loved the included hot breakfast.
Cons: Hotels going thru growing pains and needs to work out the kinks
Location: Tanger outlets down the road. Good location if you want to be near downtown but not in the hustle and bustle of downtown..
This newly remodeled hotel is still experiencing growing pains as the bar and elevators aren't completed. Although lobby,breakfast room and sleeping rooms will be absolutely beautiful when complete, amenities as coffee in rooms, paintings, etc haven't yet been placed. Hot breakfast was a treat and parking is free- a rarity in this area.
by A verified traveler from Fort Washington, MD
Good central locationPosted Aug 8, 2016
Pros: New renovations.
Cons: Security seem very lazy.
Location: Good location. Outback and IHOP only a couple of blocks away.
The hotel has been renovated and the lobby is beautiful. The bar is still under construction, so it is not open currently. The rooms have been renovated as well and looks nice. The new mattress is high, but very comfortable. Enjoyed my stay.
by A verified traveler from maryland
Money before customerPosted Apr 9, 2016
I wasn't informed that the hotel was under renovation until I got there and they said they wouldn't give me a refund and now I am disputing their decision if they had told me in the beginning that the hotel was under renovation I would have never ever stay there to be confined to the room. To me, their only concern was to make money. They could have posted that information on their website. Instead they posted no refunds because they knew no one would stay there under those conditions.
by A verified traveler from Pittsburgh
Not As AdvertisedPosted Mar 18, 2016
Pros: Location to National Harbor and outlet mall. Comfy beds.
This stay was a big disappointment. We chose the hotel for its amenities. Specifically the free Wi-Fi and swimming pool. When we first arrived they tried to give us a king sized room when we ordered two doubles. Then we were told the pool hasn't past the health standards and was closed. Then when we tried to sign up for Wi-Fi it took us about an hour to try to get it to work. They attempted to reset the modem but it became clear they didn't have it at all and were just going through the motions. When we tried to shower in the morning the water was cold. We ran it for several minutes, turned the knobs every which way. What they never admitted to was they turned off the boilers overnight. By the time maintenance came in the afternoon the water was warm and they tried to blame it on us. We intended on staying two nights but due to the inconveniences and the fact that they had no intention of compensating us for them, we left and found another room for the second night. The GM hid in his office and would never address our problems. No customer service at all.
by A verified traveler from pa
Going through renovationsPosted Mar 15, 2016
Even though it's under renovations, it was very clean, quite and everyone was very helpful. Hopefully next time the pool will be open.
by A verified traveler
Posted Mar 15, 2016
Everything went well but they were renovating so there was a bad odor throughout the hotel.
by A verified traveler from s
Posted Mar 15, 2016
It was advertised that it had a pool but it was under construction. It would have been nice if we were informed of this
by A verified traveler from La Plata MD
Good value close to Nat.Harbor--Excellent StaffPosted Jan 9, 2016
Jenne and Abby were awesome! I stayed on 7th floor which had the last upgrade. Hotel was due for an overall upgrade which began on January 1st. Room was spacious and comfortable. I read several unflattering reviews prior to booking stay. Most were from 2014. Abby explained that the hotel had a new cleaning staff and had improved significantly. I was very pleased with the friendliness and helpfulness of the staff. I was quite pleased with the stay. I highly recommend trying the Harborside Hotel especially after the upgrade is completed in the next couple of months.
by gayle F.
FuneralPosted Oct 21, 2015 on Orbitz
The staff was very friendly and helpful. Unfortunately we were there for a funeral. The rooms were clean. I would stay there again and tell others..
by A verified traveler from washington dc
It was a messPosted Apr 15, 2015
It was terrible I didn't like cause the host was rude