Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Aug 21, 2015
Hotel location was very good ,close to many restaurants and was located in a very quiet area with less traffic.
Comment from EPC
Aug 28, 2015 by KNASE, EPC
Dear Valued Guest, Thank you for taking your time to review your recent stay. Thank you for staying with us and we hope to see you again soon! Thank you, Kristy Nase
3 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, Texas

Convenient Location

Posted Jul 30, 2015
Pros: Free wifi, convenient location to several eateries, great workout equipment, Keurig machine in the room, very comfortable bed, and CLEAN!
Cons: More clearly posted instructions regarding the adjustable bed settings. More Keurig cups in the room (we found 2 coffees and 1 tea)
Location: See general review above, we were in town for a funeral as opposed to sight seeing.
My husband and I stayed at this hotel for 4 nights. We found the staff friendly, and having arrived from out of state close to noon, we were even allowed to check in earlier than the stated 3pm. The front desk staff made a point of trying to accommodate our situation, and found a room ready at 1pm. There were a few hiccups here and there, the shower stall had no weather stripping along the door edge causing a lot of water on the floor after a shower, the room refrigerator wasn't cooling, and the free wifi access had to be re-logged into daily (instead of logging in once as a guest and maintaining that access for the duration). However, one call to the front desk for these issues resulted in immediate response and resolution to the problem. The maintenance staff were very friendly and installed the necessary rubber stripping in short order. The Keurig machine was a pleasant surprise, and additional coffee 'cups' were provided whenever asked for. The location is within easy walking distance of a Q'dobo, Five Guys, TGI Fridays, and IHop . We would have preferred eating at the hotel's breakfast buffet, but found $10.95/person a bit steep for what most other motels offer as a 'complimentary breakfast'! ($3 gets an excellent breakfast burrito w/coffee @ Q'dobo's!). Parking close to the hotel was hit or miss. Another great surprise was awesome, hot, choc chip oatmeal cookies in the lobby daily at 5pm, as well as refreshing citrus water. We would definitely stay here again.
Comment from Hotel Management
Aug 18, 2015 by KNASE, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review about your recent stay. I am sorry for the issues during your stay but happy that my team resolved them in an urgent matter. We will make sure these issues are corrected before a guest checks in. Thank you for staying with us and we hope to see you again! Thank you, Kristy Nase
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location in Silver Springs

Posted Jul 29, 2015
Pros: Convenient
I only stay one night, but it was comfortable. The lounge area was cozy and well maintained.
Comment from EPC
Aug 18, 2015 by Kristy, EPC
Thank you for staying with us! Thank you, Kristy Nase
3 out of 5
by A verified traveler from Indiana

Be prepared to pay for your breakfast!

Posted Jul 27, 2015
Pro: All staff we had contact with were kind, courteous, and helpful! Cons: When we arrived at our room, there were dirty dishes stacked on the floor outside of our room (with food still on them). They were still there when we left. We were told that since we booked our room with an Expedia promotional rate, we did not get a complimentary free breakfast. Very disappointed that this was not included in the fee we paid to stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Irmo, South Carolina

Staff was friendly and will to go extra to assist

Posted Jul 13, 2015
Pros: It was a comfortable stay
Cons: Over all was good
Location: Easy to find
Would have live a light breakfast to be included in the cost of room but the charge was reasonable
Comment from EPC
Aug 18, 2015 by Kristy, EPC
Thank you for staying with us! Thank you, Kristy Nase
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

defines average

Posted Jun 17, 2015
Pros: mini-kitchen
Cons: design of rooms, shower head, noise of refrigerator
Location: midway between BWI airport and DC suburbs
nicely appointed, but bathroom hard to negotiate despite glass enclosure, noisy refrigerator, good AC. Keurig but coffee downstairs when available was better. Have to pay for breakfast.
Comment from Hotel Management
Jun 19, 2015 by KNASE, Hotel Management
Thank you for staying with us. We hope to see you again soon! Thank you, Kristy Nase
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Miami

Nice hotel for business stay.

Posted Jun 7, 2015
Pros: The breakfast was very good & economical. All you can eat. The room was spacious& very comfortable.They had a nice waiting area for business meetings
Cons: Swimming pool and there should be a Jacuzzi/spa.
Location: Excellent location, close to many great diversified restaurants..in literally the same parking lot...Including IHOP, TGIF, Japanese even a FEDEX.
I had an enjoyable stay at this hotel. Recommended for business stay.
Comment from Hotel Management
Jun 19, 2015 by Kristy, Hotel Management
Thank you for this great review! We are looking forward to your next trip to Silver Spring! Thank you, Kristy Nase General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

It was lovely!

Posted May 29, 2015 on Hotels
My stay was wonderful I will say that I never went into the pool area however the local businesses and restaurants being near by was very useful I had a great time and the hotels staff we're great. Although there was a wait for my room because it was memorial day but they gave me free breakfast as compensation.
Comment from Hotel Management
Aug 22, 2015 by Kristy, Hotel Management
Thank you for staying with us! Thank you, Kristy Nase General Manager
Comment from Hotel Management
Aug 22, 2015 by Kristy, Hotel Management
Thank you for this nice review on your recent stay with us! We hope to see you again soon! Thank you, Kristy Nase General Manager
5 out of 5
Recommended
for Couples
by Hugh from Oklahoma City/Spencer, OK

Hilto Garden Inn is Excellent Again!

Posted May 25, 2015 on Hotels
We thoroughly enjoyed our stay at the HiltonGarden Inn! The staff was friendly and very helpful! The restaurant served very lovely breakfast!
Comment from Hotel Management
Aug 1, 2015 by Kristy, Hotel Management
Dear Hugh, We love that you enjoyed your stay with us and hope to see you again soon!! Thank you, Kristy Nase
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 23, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by Kristy, Hotel Management
Thank you for staying with us! Thank you, Kristy Nase