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Reviews of Holiday Inn Express Washington DC East - Andrews AFB, an IHG Hotel

2.5 out of 5
Holiday Inn Express Washington DC East - Andrews AFB, an IHG Hotel
5001 Mercedes Blvd, Suitland, MD

Reviews

8.0

Very Good

Rating 10 - Excellent. 386 out of 968 reviews" "
Rating 8 - Good. 334 out of 968 reviews" "
Rating 6 - Okay. 146 out of 968 reviews" "
Rating 4 - Poor. 54 out of 968 reviews" "
Rating 2 - Terrible. 48 out of 968 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

VICTOR, East Orange

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights with my wife and baby. Very accommodating and friendly people. Affordable also 😅. Thanks for your service and keep it up. More blessings
Stayed 2 nights in Apr 2024

2/10 Terrible

Cristine

Stayed 1 night in Apr 2024

8/10 Good

Kalimah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice with spacious bathroom
Stayed 1 night in Apr 2024

8/10 Good

Geary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and team.
Stayed 1 night in Apr 2024

10/10 Excellent

Antoine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Rome was clean. Breakfast was delicious. The environment was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place. Staff was attentive and very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Swasti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !!
Stayed 1 night in Mar 2024

2/10 Terrible

Immanuel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking I said I will checkout late and agreed to pay 65$ for 2:00 PM checkout instead of 11:00 AM. I reminded the front desk the night before. Still, I was forced to check out at 11:00 AM. I am working night shifts and booked 3 days to rest during the day but I felt horrible with this place.
Stayed 3 nights in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Tammie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk personnel was very knowledgeable.
Stayed 1 night in Mar 2024

8/10 Good

Itzaira, Baytown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. Easy enough to find parking, although you do need to display a parking permit. Room and surroundings were very clean.
Stayed 2 nights in Mar 2024

8/10 Good

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, comfy bed, delicious breakfast! Will be back soon!
Stayed 2 nights in Mar 2024

10/10 Excellent

Reginald

Stayed 2 nights in Feb 2024

4/10 Poor

Lindsay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Yenmi

Great customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
This hotel was wonderful, located right off I95 and close to DC. The sheets were satiny soft, Bed was so comfortable and the rrom was very nice. They supplied us with Dove liquid soap toiletries. The breakfast was the usual, pancake, toadt, eggs....etc
Stayed 1 night in Dec 2023

6/10 Okay

Paolo

10/10 Excellent

Keiasha

Stayed 1 night in Oct 2023

6/10 Okay

Ty

Liked: Staff & service
It was convenient but they have a charge for everything, like checking out early is $100 charge
Stayed 1 night in Dec 2023

8/10 Good

Joann

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, room comfort
I like this area
I stay in this area whenever I come to the DMV for the weekend. The only complaint I have is the toilet was running. I was able to stop it so I could get some sleep but I'm a hands on person. I didn't let the front desk know but I'm sure the next guest will.
Stayed 1 night in Dec 2023

10/10 Excellent

WILLIE, WHITE PLAINS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone car was broken into and all four wheels was stolen. Didn’t feel to safe
Stayed 3 nights in Nov 2023

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice clean hotel.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortability, cleanliness and friendly staffs
Stayed 1 night in Oct 2023

8/10 Good

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its not the better
Stayed 1 night in Oct 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Elisha, Abington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet was slow to flush and shower knob was about to break when turning know on and off.
Stayed 1 night in Oct 2023

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

CECILIA, Great Neck

Traveled with partner
Awful stay! Room super small , bathroom dark , breakfast disgusting and they wanted to charge $25 for an hour late check out instead of 11 am !! We went to casino nearby so wanted to sleep 😴 a little more! Bottom line not worth the price of the room! Stay somewhere else ! Smelly place!!!!

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

Tammie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options
Stayed 2 nights in Sep 2023

4/10 Poor

CECILIA, Great Neck

Traveled with partner
Tiny room dark bathroom smelly place and the breakfast terrible the bagel hard as a rock the juice disgusting and the coffee nasty !!! We requested to check out at 12:00 pm and they wanted to charge $25 extra on top of overpriced room !! We will never stay there again!!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Renard

Liked: Cleanliness, amenities
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Josefina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Shelton

Traveled with family
Liked: Property conditions & facilities
Room was cold. Used the heat to warm up.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The women at the front desk when we got there was extremely rude. Completely unhelpful and unprofessional. She walked away from us multiple times and refused to help us. The hotel was dingy. Wouldn’t stay again. Management was nicer than the front desk girl but she really put a damper on our experience
Stayed 2 nights in Sep 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph Blaine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, safe area, clean well kept facilities.
Stayed 4 nights in Aug 2023

2/10 Terrible

Nikeya L

Stayed 1 night in Aug 2023

6/10 Okay

Ikuo

Breakfast
Stayed 3 nights in Aug 2023

4/10 Poor

JUDY

Traveled with partner
Liked: Staff & service, amenities
The room had cobwebs around the air conditioner in room, bath tub had rust stains
Stayed 2 nights in Aug 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Shakia

Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

De'Shaundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1.The exterior of the building was very clean. 2.Parking was not an issue at all during my stay. 3.The lobby area was extremely clean and sanitized. 4.There was a sour smell in the hall on my way to my room. 5.My room was humid on one side and cooler on the other side. 6.There was mold in the air conditioning unit, which would make sense because the room was humid. 7.The bathroom smelled like bleach so I was under the impression it was cleaned well. 8.The beds were comfortable. 9.I did not take advantage of their complimentary breakfast. 10.Traveling around the area was very easy and everything was within a 10 minute distance.
Stayed 2 nights in Aug 2023

8/10 Good

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023