Ratings based on 1,495 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Greenbelt

Posted Dec 3, 2017
Nice stay clean room had good time I will return thanks for your service
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Holiday Inn Washington DC Greenbelt; it was a pleasure to welcome you. We're happy to hear that you had such an enjoyable stay with us and that you appreciated our clean accommodations. We appreciate your kind comments, thank you! It would be wonderful to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Very friendly staff and location was great not to far from anything... check in was fast and easy no run around and rooms were very spacious... the hotel staff was very helpful with location and directions also... over all it was a good stay and I would keep them in mind for the next trip.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
We love hearing from our guests and are delighted that you had a pleasant, comfortable stay here at the Holiday Inn Washington DC Greenbelt. We're especially excited that our prompt, professional, and helpful service could assist you in making the most out of your experience. Come back and visit us again soon so that we can show you an even better stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Nov 30, 2017
Will come back again! I really enjoyed the overall hotel and waitstaff. Bed was extremely comfortable. Shower was incredible.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
It's an honor to receive your outstanding review of Holiday Inn Washington DC Greenbelt! We're proud to know our comfortable accommodations and wonderful amenities helped to make your stay enjoyable. It's our hope that the rest of your travels were also pleasant. Many thanks for your kind praise. It's flattering that you plan to return and we'd be delighted to host you when you do.
3 out of 5
by A verified traveler from Holiday Inn, Washington DC-Greenbelt

Posted Nov 28, 2017
Bed linen had hair and was unclean. There was trash in the trash can. Not to mention the stench in the room. Oh and the smoke alarm kept beeping. Bathroom stall also has hair. This was all in the first night up on checking in.
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
We appreciate guest feedback and understand that it is our best resource for improving our guest experience and satisfaction. We are very disappointed to know that your room had not been cleaned according to our usual standards. We will address this oversight with our team and ensure that we are all on the same page regarding cleanliness and guest comfort. We hope that, in the future, you will give us another opportunity to provide you with the pleasant stay that you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hopatcong NJ

Slept like babies

Posted Nov 25, 2017
Myself and my family stayed only 1 night , we slept like babies...the room was quite comfortable as soon as we were able to shower we all were knocked out almost immediately. Thank you for letting us partake in your hospitality it was greatly needed.
Comment from Hotel Management
Nov 26, 2017 by General Manager, Hotel Management
Dear Samuel, It was our pleasure having you here with us at the Holiday Inn Washington DC Greenbelt. Hospitality is our passion! We believe that a wonderful sleep is the cornerstone of an incredible experience and we are so happy to hear that you and your family enjoyed a refreshing rest. Come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
Very good bar, fast check in and easy .....................................................
Comment from Hotel Management
Nov 26, 2017 by General Manager, Hotel Management
Thank you for the fantastic five-star review! It is terrific to read that you had a hassle-free experience with us here at the Holiday Inn Washington DC Greenbelt. Our service team is the best in the business and we are happy that check-in was a breeze. We'll also let our bar staff know they made a great impression! Come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Convenient and friendly

Posted Nov 23, 2017
Easy on/off highway. Staff very friendly. Great breakfast.
Comment from Hotel Management
Nov 24, 2017 by ASapper, Hotel Management
Dear Mary: Thank you for your wonderful comments about the Holiday Inn Greenbelt. We are so glad that our staff took great care of you and that you enjoyed your breakfast. Thank you for being our guest and we hope that we can welcome you back again very soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from MD

Ok but in urgent need of refurbishment!

Posted Nov 17, 2017
It was a convenient place to stay, I attended an all day conference (literally 1 minute walk) next door. The interior was a bit drab, a lot of wear so it really would benefit from a re-do: carpets, paint, decor etc.
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Dear Jean, We appreciate you taking the time to share your constructive feedback regarding your recent stay with us. We are happy that you found us a convenient location for your conference. However, we are saddened to hear that you found our property in need of some refurbishment. All feedback is gratefully received as we see this as an opportunity to continually review and improve guest satisfaction. It is our hope that, the next time you are in the DC area, you will decide to stay with us again, so we can provide you with an even better stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Simsbury, CT

Posted Nov 15, 2017
We arrived about 11:30pm on our arrival date. Once checked in, we walked into the room it was warm and comfortable. After showering, it seemed we needed to have to turn up the heat but when we did it never seemed to get warmer, even at 90 degrees. So exhausted we addressed our concerns at the front desk the next morning. The staff at the front desk was fast and efficient in notifying maintenance about the problem. They even comp'd us the night. By the evening when we returned from our day out, our room was like the "Sahara Desert " I do have some suggestions as a traveler, it would be to add racks to hang wet face clothes and towels. And as a woman who wears make up, the lighting in the bathroom is horrible it's too dim. I had to move the lamps around in the room to get sufficient lighting and even then I had to open the curtains and use the natural light.
Comment from Hotel Management
Nov 17, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us at Holiday Inn Washington DC Greenbelt. We're sorry to hear that there was an issue with the heater not working properly and are very pleased that our friendly staff and maintenance team was able to quickly resolve this to your satisfaction. We will be sure to keep in mind the suggestions you've made about lighting in the bathroom and will notify our maintenance staff as well. It's great that you still enjoyed an overall great stay and we hope that you'll be back to stay with us again for an even better hotel experience!
3 out of 5
Recommended
for Everyone
by A verified traveler from Salem, MA

Perfectly Adequate Accommodations

Posted Nov 15, 2017
Pros: It was clean and comfortable.
Cons: The facility needs to be updated. The signs of wear and tear fr heavy use were evident in a number of places in the room, the hallways and the lobby.
Location: This was a business trip and the hotel was conveniently located near my next day's appointment.
No surprises here. It is a Holiday Inn. It is a little worse for wear and could use some updating, but the room was just what I expected. It was not outstanding in any sense, but everything was fine. I did have to turn off the refrigerator in the room. It was very noisy. Otherwise, everything was fine. There was a mishap with my reservation I made through Expedia. The front desk staff was excellent in resolving the problem, although Expedia was not particularly helpful to their efforts. The staff gets high marks, and the hotel was clean and comfortable. That was all I needed for this trip.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Harold, Feedback from our guests is always appreciated as it helps us improve for future visits. We're pleased we met your expectations with a clean, comfortable room and that our friendly staff was able to assist you with the booking mishap. Please accept our apologies for any concerns with wear and tear as well for any disruption from the refrigerator noise. We'll pass your comments along to the appropriate staff members and hope you'll come stay with us again soon.