Ratings based on 366 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle

Staff was only bright part of my 6 night stay

Posted May 18, 2017
Pros: Staff was excellent, friendly across the board. Wall coverings, carpet, etc. were good. If you search Lipstick on a Pig, this hotel would score high
Cons: It would take a major renovation to deal with their issues above. Probably demolition and re-build would be best.
The owners of this hotel clearly skimp on capital costs and guests should be warned. The best examples: - No on-site parking. This is a suburban location, not midtown Manhattan. Valet parking only ($20/day) and a 20 minute minimum wait for your vehicle (they are proud to continue to say that you are warned on your valet stub, I'm sure they get constant complaints). When I asked about self park (arrived at 11 PM), they told me I could find public garages within about 1/4 mile! - Awful elevator service in 14 story building. 3 very slow elevators, 1 of which was out of service all 6 days. The 2 remaining were shared with housekeeping and maintenance staff, 10-15 waits in the morning with people checking out, lots of breakfast traffic, and of course their own heavy staff use. - Paper thin walls. 2 nights the neighboring unit partied until about 6 AM (more than 10 in the room). Extremely loud, impossible to sleep. Always could hear doors closing down the hall through the walls, routine people coming and going. These guys put no money into the bones of this hotel, how Hilton puts up with this is a wonder.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vassalboro, ME

10 minute walk to the metro

Posted Mar 31, 2017
Pros: Clean, friendly staff, close to metro, varied choices for breakfast, and the snacks available at any hour.
Location: Located just outside of DC, mall across the street, close to the metro station, theaters and restaurants were close.
We chose this because of its closeness to the metro, and found that the hotel shuttle will bring you to the station which makes it even better! There are places to shop and eat nearby as well. The staff was delightful, friendly and attentive. We had a lovely room, unfortunately it was an adjoining room next to a guest who was very loud and yelling at someone into the very late hours.
5 out of 5
by T. Watkins from Silver spring

Great stay

Posted Feb 26, 2017 on Hotels
It was awesome I will definitely be coming back!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 12, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 10, 2017 on Hotels
3 out of 5
by A verified traveler

Convenient Location

Posted Jan 29, 2017
Pros: Location
Cons: Breakfast buffet--food was terrible.
Location: Nearby great restaurants.
Great location in the center of downtown Silver Spring. Nice staff. No parking on site. Rooms unimpressive and very basic. Had a bad room service experience but manager was responsive.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2017 on Hotels
1 out of 5
by A verified traveler

Below the other Hilton brands

Posted Jan 18, 2017 on Orbitz
The furniture was old in the room. The day hotel staff at the front desk, we're rude and unprofessional. They need more training on customer service.
4 out of 5
by Stephen

Bad spot in a good trip.

Posted Jan 8, 2017 on Hotels
I would not recommend this hotel if one is driving to it. The parking garage next door has been torn down. It costs $20 a day to have the car parked at a remote location plus a tip every time you have the valet pick up or deliver your car. Plus the valet needs a 20 minute advance warning to bring the car back to the hotel.
5 out of 5
by Steven

This traveler left a rating score only Posted Jan 3, 2017 on Hotels