Exterior

Reviews of La Quinta Inn & Suites by Wyndham DC Metro Capital Beltway

2.5 out of 5
La Quinta Inn & Suites by Wyndham DC Metro Capital Beltway
55 Hampton Park Blvd, Capitol Heights, MD

Reviews

6.8
Rating 10 - Excellent. 336 out of 1159 reviews" "
Rating 8 - Good. 281 out of 1159 reviews" "
Rating 6 - Okay. 174 out of 1159 reviews" "
Rating 4 - Poor. 161 out of 1159 reviews" "
Rating 2 - Terrible. 207 out of 1159 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Miranda, Durham

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is definitely dated and dirty in the common areas. Breakfast was sadly limited, only had bread, waffles, and apples. Bed was comfortable at least and room was cleaner than the common areas.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yetunde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillowcases and the sheets
Stayed 1 night in Mar 2024
Response from mari on Mar 29, 2024
Thank you for taking the time to provide feedback about your recent stay at our hotel. We are deeply concerned to learn about your dissatisfaction regarding the condition of the pillowcases and sheets in your room.Please accept our sincerest apologies for the subpar quality of the bedding provided during your stay. We understand the importance of clean and comfortable linens for a restful night's sleep, and we regret that we failed to meet this expectation during your visit.Rest assured, we have immediately addressed this issue with our housekeeping team to ensure that all linens are thoroughly inspected and replaced as needed to maintain the highest standards of cleanliness and comfort for our guests.Your feedback is invaluable to us, and we are committed to taking the necessary steps to prevent similar incidents from occurring in the future. We appreciate your patience and understanding as we work to rectify this situation.If there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to let us know. Your satisfaction is our top priority, and we are dedicated to ensuring that you have a pleasant and enjoyable stay with us.Once again, we apologize for any discomfort or inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

2/10 Terrible

Humberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desafortunadamente lo barato sale caro este lugar fue pero le e inseguro una persona que trabaja en este lugar se quiso meter al cuarto y no me supieron dar explicaciones muy mala experiencia OJALÁ Y ME REGRESEN MI DINERO
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very professional and courteous. I stay at the La Quinta quite often and the stay is always better than the last experience. Carl whom is one of the staff members is always professional and greets you as your walking in the doors.
Stayed 7 nights in Mar 2024
Response from MARI on Mar 29, 2024
Thank you for taking the time to share your positive experience at our La Quinta hotel. We are thrilled to hear that you have enjoyed consistent and exceptional stays with us, and we deeply appreciate your continued patronage.It brings us immense joy to know that our staff, particularly Carl, has made a lasting impression on you with their professionalism and warm hospitality. We are proud to have team members who go above and beyond to ensure that every guest feels welcomed and valued from the moment they walk through our doors.Your kind words serve as a tremendous motivation for our entire team to maintain the highest standards of service and guest satisfaction. We will be sure to pass along your compliments to Carl and the rest of our staff, as they will be delighted to hear of the positive impact they have had on your stay.At La Quinta, we are committed to continuously improving and providing exceptional experiences for our guests, and your feedback reinforces our dedication to excellence.Thank you once again for your glowing review, and we look forward to welcoming you back for another outstanding stay in the near future.

8/10 Good

Chiung-Ju, PHILADELPHIA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good value for money! The staffs are excellent!
Stayed 1 night in Mar 2024

2/10 Terrible

Albert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too dirty. There is even a pubic hair on the bathroom doors. Did not clean windows so dirty to the nth level
Stayed 1 night in Mar 2024
Response from mari on Mar 29, 2024
We sincerely apologize for the unacceptable cleanliness standards you experienced during your recent stay at our hotel. Your feedback regarding the cleanliness of the room, including the presence of a pubic hair on the bathroom door and dirty windows, is deeply concerning, and we regret any discomfort or inconvenience this may have caused you.Please accept our sincerest apologies for falling short of your expectations in terms of cleanliness. Providing a clean and hygienic environment for our guests is of paramount importance to us, and we are truly sorry for any lapses in this regard. We have immediately addressed these issues with our housekeeping team and reinforced the importance of thorough cleaning and attention to detail in all areas of the room, including windows and bathroom surfaces.We understand the impact that cleanliness has on the overall guest experience, and we assure you that we are taking immediate steps to rectify the situation and prevent such issues from occurring in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

Bala

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jaya

Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

STANLEY

Stayed 1 night in Mar 2024

2/10 Terrible

Rumit

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not property to stay.
Stayed 5 nights in Mar 2024
Response from mari on Mar 29, 2024
We are deeply saddened to hear about your dissatisfaction with your recent stay at our property. Your feedback regarding your experience is concerning, and we sincerely apologize for any inconvenience or discomfort you may have experienced.We understand your disappointment, and we regret that we were unable to meet your expectations during your stay. Please know that providing a comfortable and enjoyable experience for our guests is our top priority, and we are truly sorry to have fallen short in this instance.We take your feedback seriously, and we will use it to address any issues and make necessary improvements to ensure a more positive experience for our future guests. We are committed to providing exceptional service and accommodations, and we apologize for any shortcomings you encountered during your stay.If there is anything specific you would like to share with us or if there are any additional details you would like to discuss, please do not hesitate to reach out to our guest relations team. Your feedback is invaluable to us, and we appreciate the opportunity to learn from your experience.Once again, we apologize for any inconvenience or disappointment you experienced, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow service, breakfast not ready on time, terrible food choices, dirty rooms, ripped carpet, leaking faucet, slow elevator
Stayed 1 night in Mar 2024
Response from mari on Mar 29, 2024
We sincerely apologize for the numerous shortcomings you experienced during your recent stay at our hotel. Your feedback regarding the slow service, breakfast issues, room cleanliness, and maintenance concerns is deeply concerning, and we regret any inconvenience or discomfort this may have caused you.Please accept our sincerest apologies for the delays and inconvenience you encountered with our service, particularly with breakfast not being ready on time and the limited food choices available. Providing a satisfying and timely dining experience for our guests is a top priority, and we apologize for falling short in this regard. Rest assured, we will address these issues with our food service team to ensure that breakfast is served promptly and that a wider variety of options is available to meet our guests' preferences.We also apologize for the cleanliness and maintenance issues you encountered in your room, including the ripped carpet, leaking faucet, and slow elevator. Maintaining a clean, comfortable, and well-maintained environment for our guests is essential, and we regret that we did not meet this standard during your stay. Our housekeeping and maintenance teams will promptly address these issues to ensure that our rooms and facilities meet the highest standards of cleanliness and functionality.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience or disappointment you experienced. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

CORI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am upset with this property's facilities. The cleanliness. The staff charging my card when i was told to pay at the property. My money was tied up.
Stayed 4 nights in Mar 2024
Response from MARI on Mar 29, 2024
We sincerely apologize for the dissatisfaction and inconvenience you experienced during your recent stay at our property. Your feedback regarding the cleanliness, payment process, and staff conduct is deeply concerning, and we regret any frustration or inconvenience this may have caused you.First and foremost, please accept our sincerest apologies for any lapses in cleanliness that you encountered during your stay. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address this issue with our housekeeping team to ensure that all areas of the property meet our high standards of cleanliness.We also apologize for any confusion or inconvenience regarding the payment process. It is never our intention to cause frustration for our guests, and we regret any misunderstanding that may have occurred. We will review our procedures to ensure that clear communication is provided to guests regarding payment methods and timing.Regarding the issue with your card being charged when you were told to pay at the property, we understand the frustration and inconvenience this may have caused. Our team will investigate this matter promptly to understand what occurred and take appropriate action to prevent similar incidents from happening in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will use your comments to make the necessary adjustments and enhancements to ensure a more positive experience for our guests.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact our guest relations team.Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience or disappointment you experienced. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Amanda, Fern Park

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Whole building smelled like weed. Only one of two elevators worked. One that did work was dirty, dented, and shaky. Two inch gap under each room door. Room was surface clean but as you looked more closely you could see where things weren't deep cleaned. Weirdest part was when we checked in, we were given wristbands for breakfast. Each person needed one in order to eat. We checked out at 3am to get home at a decent hour so we missed the food but I wouldnt have eaten there anyways. Would not go back
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024

2/10 Terrible

Sharika W

Disliked: Cleanliness, amenities, property conditions & facilities
This property is not in good condition . Roaches , mold in shower , shower Floors black . Overall bad . Did not stay checked in and checked out same day.
Stayed 2 nights in Mar 2024
Response from Mari on Mar 19, 2024
Sharika,We sincerely apologize for the unacceptable conditions you encountered during your brief stay with us. It's distressing to hear about the presence of roaches, mold, and cleanliness issues in your room. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we deeply regret that we failed to meet this standard during your visit. Your feedback is crucial, and we are taking immediate steps to address these issues to prevent similar occurrences in the future. We understand your decision to check out early and apologize for any inconvenience this may have caused. If there's anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team. Thank you for bringing this matter to our attention.

2/10 Terrible

Ramon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, dirty, crappy breakfast, terrible desk staff
Stayed 1 night in Mar 2024
Response from Mari on Mar 19, 2024
Ramon,We're deeply sorry to hear about your disappointing experience. Your feedback regarding the outdated facilities, cleanliness issues, and the quality of our breakfast is concerning and not reflective of the standard we aim to uphold. Additionally, we apologize for any interactions with our desk staff that fell short of your expectations. Please know that we take your comments seriously, and we will address these issues promptly to ensure improvements are made. Your satisfaction is our priority, and we sincerely apologize for any inconvenience or discomfort caused. If there's anything further, we can do to assist you or if you would like to provide more details about your experience, please don't hesitate to contact our management team. Thank you for bringing these matters to our attention.

6/10 Okay

Sam

Business traveler
Close to construction site
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities
Was great
Stayed 1 night in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Stayed 5 nights in Feb 2024

10/10 Excellent

Terron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and guests were treated with respect. I will choose this as my next destination spot. Thank you for all you do
Stayed 1 night in Mar 2024

10/10 Excellent

Terron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Terron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Terron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Feb 2024

2/10 Terrible

Jonathan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels and rags were stain, couch was dirty aswell as the walls. They had spills and marking. The shower floor was dirty. They only had one elevator working that moved very slow. It really needs upgrading.
Stayed 1 night in Feb 2024
Response from Mari on Mar 15, 2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit.Your experience does not meet the standards we strive to uphold, and we regret any inconvenience these issues may have caused you. Please accept our sincerest apologies for the stains on the towels and rags, as well as the cleanliness concerns with the couch, walls, and shower floor.We take cleanliness and maintenance seriously, and we have taken immediate steps to address the issues you raised. Our housekeeping team has been notified about the cleanliness issues with the towels, rags, and other areas of the room, and we are conducting thorough inspections and cleanings to ensure that all rooms meet our high standards of cleanliness and comfort.Regarding the elevator, we apologize for any inconvenience caused by its slow operation. We understand the importance of efficient and reliable elevator service, and we are working to address this issue promptly.We appreciate your feedback as it helps us identify areas for improvement, and we are committed to making necessary upgrades and enhancements to ensure that all our guests have a pleasant and comfortable stay.If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact our management team directly.Thank you once again for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Excellent

Eddy

Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was pretty good for the price. If you're expecting the Waldorf-Astoria... You're going to be disappointed.
Stayed 2 nights in Feb 2024

6/10 Okay

Katia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was pretty decent. You get what you pay for. I love that they have dove products, that what we use in a normal basis. Breakfast was not good. It doesn’t seem like they put much effort in the breakfast. But that could be just that day. I enjoyed the fact that they had a gym. My kids were upset because we thought the pool was indoor. Next time I will call. Overall pretty good stay. For the night.
Stayed 1 night in Jan 2024
Response from MARI on Feb 1, 2024
Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our hotel to be pretty decent and that you appreciated the Dove products provided in the room. We strive to offer amenities that enhance the comfort and convenience of our guests, and we're glad to hear that this was a positive aspect of your stay.We apologize that the breakfast did not meet your expectations during your visit. Your feedback is valuable to us, and we will review our breakfast offerings to ensure that we provide a more satisfying experience for our guests in the future.We're pleased to hear that you enjoyed having access to our gym facilities. We understand the disappointment regarding the pool, and we apologize for any inconvenience caused by the misunderstanding. We appreciate your understanding and hope that your kids were still able to enjoy their time with us despite this.Overall, we are grateful for your feedback and for choosing to stay with us. We value your patronage and hope to have the opportunity to welcome you back for another pleasant stay. If there is anything specific, we can do to enhance your experience next time, please do not hesitate to let us know.Thank you again for your feedback, and we look forward to serving you again in the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice and relaxing time as always. Breakfast was good and the staff are friendly and helpful. Will stay here again.
Stayed 3 nights in Dec 2023
Response from MARI on Feb 1, 2024
Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you had a nice and relaxing time during your recent stay. It's wonderful to know that you enjoyed our breakfast offerings and that our staff contributed to making your experience pleasant with their friendly and helpful service.We truly appreciate your loyalty and your kind words about your stay. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're delighted to hear that we succeeded during your visit.We look forward to welcoming you back on your next trip! If there's anything specific you'd like during your next stay, please don't hesitate to let us know. We're here to ensure you have another fantastic experience with us.Thank you once again for choosing to stay with us, and we can't wait to host you again soon!

4/10 Poor

Hana

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Marla

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jan 2024

4/10 Poor

Nancy

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been overwhelmed by people from the homeless shelters. It’s now very dirty and unorganized. I visited here 1 year ago and it was hard to believe how bad this place has become. Will never recommend. Don’t stay here.
Stayed 2 nights in Jan 2024
Response from mari on Jan 24, 2024
We appreciate you taking the time to share your concerns about your recent experience at our hotel. We sincerely apologize for any inconvenience or disappointment you encountered during your stay.We are committed to providing a clean and welcoming environment for all our guests, and we regret that our recent conditions did not meet your expectations. We understand the impact this has on your overall experience, and we take your feedback seriously.Rest assured; we are actively addressing the issues you've raised. We are working to improve cleanliness, organization, and overall guest experience. Your feedback is invaluable in helping us identify areas for improvement, and we want to assure you that steps are being taken to rectify the situation.We apologize for falling short of your expectations, and we understand your decision not to recommend our hotel based on your recent experience. If you would be open to giving us another chance, we would welcome the opportunity to provide you with a much-improved stay in the future.

4/10 Poor

Chima

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing unique except for the affordability. Staff is almost unavailable. Seemed as though this place is used as a temporary housing site for homeless population. Insufficient to almost nonexistent breakfast tray
Stayed 2 nights in Jan 2024
Response from MARI on Jan 24, 2024
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and would like to express our gratitude for choosing our establishment for your accommodation needs.We apologize if you found our staff availability to be lacking. Your feedback is crucial in helping us identify areas for improvement, and we will address this issue to ensure a more responsive and available team for our guests.Regarding your observation about the use of our facility, we want to assure you that our primary focus is to provide comfortable and affordable accommodation to all our guests. We take your concerns seriously and will look into the matter to ensure our property maintains a welcoming atmosphere for everyone.We're sorry to hear about the shortcomings in our breakfast offerings. Your feedback highlights areas where we need to enhance our services, and we will work diligently to improve the breakfast experience for our guests.We appreciate your honest feedback, and it serves as a valuable tool for us to make the necessary improvements. If your future travels bring you back to our area, we would be grateful for the opportunity to host you again and provide you with an enhanced experience.

10/10 Excellent

dayse

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
I arrived to find 3 police cars and a crime scene van in the lot. Police wouldn’t say what had happened but there was obviously an issue. I enter and the lobby, breakfast area and hallways were filled with Palestinian protesters. They still had their anti Semetic signs with them. Not sure why over 50 people would be cluttering the lobby at 9:30pm when I arrived. They obviously had something to do with the police activity from my observations. The room is dated, the rugs in hall are stained, the bed sheeting was frayed, the towels were beat, the furniture was worn and the breakfast was sparse. Awful hotel, and I usually have a good experience with LaQuinta, not this time.
Stayed 1 night in Jan 2024
Response from MARI on Jan 17, 2024
I'm truly sorry to hear about your unpleasant experience at the hotel. Your safety and comfort are our top priorities, and it's disheartening to learn about the unsettling situation you encountered upon arrival.The presence of a crime scene and the protest in the hotel lobby are certainly not typical occurrences, and we apologize for any distress caused. We will investigate the situation and take appropriate measures to ensure the safety and security of our guests.Furthermore, we deeply regret the subpar condition of the room, including the dated furniture, stained rugs, frayed bed sheeting, and worn towels. We understand the importance of providing a clean and comfortable environment, and we assure you that we are addressing these issues with our housekeeping and maintenance teams.Your feedback is crucial, and we appreciate you bringing these matters to our attention. If there's anything specific you would like to discuss further or if you have additional concerns, please feel free to contact us directly. We value your input and hope to have the opportunity to make amends for your disappointing experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite, courteous and professional, they made my stay very warm felt.
Stayed 5 nights in Jan 2024

6/10 Okay

Hongye

Stayed 2 nights in Jan 2024

10/10 Excellent

Takeyiah

Liked: Cleanliness, staff & service, property conditions & facilities
We be coming back
Stayed 1 night in Jan 2024

10/10 Excellent

Jeaner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Yuvani l

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Md Najmus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs lots of updates Rooms are dirty ! Bed sheets are dirty Lobby is dirty ! Elevator is not working I won’t recommend this hotel
Stayed 4 nights in Dec 2023
Response from Mari on Jan 13, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is extremely important to us, and we take your concerns very seriously.We regret that you found the rooms, bed sheets, lobby, and elevator not up to the standards we strive to maintain. Rest assured, we are actively investigating and addressing these issues to ensure they are promptly resolved. Our goal is to provide a clean, comfortable, and enjoyable environment for all our guests.We appreciate your candid comments, as they help us identify areas that require improvement. If there are specific details or incidents you can share with us, it would be immensely helpful for our team to address them more effectively.Please know that your satisfaction is our top priority, and we would like to make amends for the inconvenience you experienced. If you have any further concerns or if there's anything we can do to enhance your experience, please reach out to us directly.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

6/10 Okay

Johnathan

Disliked: Property conditions & facilities
It seemed dated and the bathroom has some cosmetic issues.
Stayed 1 night in Dec 2023
Response from MARI on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your honesty, and we're sorry to hear that aspects of your room, particularly the bathroom, did not meet your expectations.We understand the importance of maintaining modern and well-maintained accommodations for our guests, and we apologize if your room felt dated and if there were cosmetic issues in the bathroom. Your feedback is valuable to us, and we will address these concerns with our team to ensure that necessary improvements are made to enhance the overall guest experience.Please know that guest satisfaction is our top priority, and we take your comments seriously. We hope that despite these issues, you were still able to enjoy your stay with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.

2/10 Terrible

Teona

Disliked: Cleanliness, staff & service, property conditions & facilities
I enjoy nothing about this stay
Stayed 1 night in Dec 2023
Response from MARI on Jan 13, 2024
We're truly sorry to hear that you didn't enjoy your stay with us. Your satisfaction is our top priority, and we would like to understand more about what went wrong to improve our services. If there are specific issues or concerns you'd like to share, please feel free to provide more details. Your feedback is valuable, and we appreciate the opportunity to address any shortcomings and make improvements.Thank you for bringing your experience to our attention, and we hope to have the chance to make it right on your next visit.

8/10 Good

Sonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My view
this was a nice stay..
Stayed 1 night in Dec 2023

4/10 Poor

Teresa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not to repeat or return
Dirty broken tiles rusted door hinges Molding smell on rugss
Stayed 1 night in Dec 2023

8/10 Good

Derek

Liked: Staff & service, property conditions & facilities
Rooms had a weird smell.... Sheets looked clean but dingy.
Stayed 1 night in Dec 2023