Ratings based on 4,480 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Carrollton, MD

Cozy atmosphere. Close to our outings.

Posted Feb 4, 2018
Everything is fine. The staff was very helpful. This is our go-to spot just to get away.
Comment from Hotel Management
Feb 15, 2018 by MPH, Hotel Management
Dear Naye, It was a pleasure to host you during your recent getaway, and we welcome you to join us again anytime. Warmest Regards, Metro Points Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2018
No ice of the 6th and 5th floors.. the machines were there but looks to be off
Comment from Hotel Management
Feb 15, 2018 by MPH, Hotel Management
Dear Guest, We thank you for sharing this review and while we are thrilled that you had a pleasant stay, we invite you to join us again in the months ahead so that we might have the opportunity to win your heart in full. Warm Regards, Metro Points Hotel
2 out of 5
by A verified traveler

Not good location if relying on public transportat

Posted Jan 18, 2018
Stayed on 8th floor, room and amenities need improving for price. Complimentary shuttle not readily available. Front Desk clerk Nora unprofessional, overall not happy with staff.
Comment from Hotel Management
Jan 27, 2018 by MPH, Hotel Management
Dear Guest, While it was certainly a pleasure to have hosted you, we regret that your recent stay fell short of both your expectations and the experience that our guests have come to love. It is our hope that you might consider joining us again in the months ahead, as we would love nothing more than the opportunity to share a more cherished experience with you. Warm Regards, Metro Points Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Stayed one night. But was a nice hotel. Enjoyed

Posted Jan 18, 2018
Very nice staff ,But was a nice hotel. Enjoyed myself.
Comment from Hotel Management
Jan 18, 2018 by MPH, Hotel Management
Dear Marilynn, We are thrilled that we could provide the perfect escape during your recent travels and welcome you to join us again anytime. Warm Regards, Metro Points Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
Great location, like bathroom accessibility, & comfortable.
Comment from Hotel Management
Jan 16, 2018 by MPH, Hotel Management
Dear Guest, We are thrilled that our central location was perfect for your recent travels and welcome you to join us again anytime. Warm Regards, Metro Points Hotel
3 out of 5
by A verified traveler from MD

decent hotel, surprise $100 security deposit......

Posted Jan 15, 2018
Pros: still carries most of it's most recent remodeled character
Cons: hotel is decent, need to re-varnish lobby wood floor, take lock and chain of emergency rear (lobby) door, need to re-stain wooden closet/tv/desk combo
Location: small shopping center nearby, ok
hotel is decent, need to re-varnish lobby wood floor, take lock and chain of emergency rear (lobby) door, need to re-stain wooden closet/tv/desk combo (showing wear & tear), window frame paint chipping, bed and and t.v. not aligned properly. finally one website gave diff price than what advertised.
Comment from Hotel Management
Jan 17, 2018 by MPH, Hotel Management
Dear Rich, We greatly appreciate guest feedback as it helps us to discover what is most loved about our hotel and how we might elevate the experience even further. While we love that you can appreciate the design of our recently renovated hotel, we thank you for sharing your additional comments on areas that could be enhanced. Should your travels return you to New Carrollton, it is our hope that you will visit us, as we would love nothing more than the opportunity to welcome you again. Warmest Regards, Metro Points Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean but tired budget hotel convenient to highway

Posted Jan 12, 2018
Hotel overall was very clean and staff polite and nice. Room was rundown, carpet needs replacing. Bed was a little creaky and uncomfortable. Breakfast in the AM was great! Would stay again for an inexpensive room.
Comment from Hotel Management
Jan 16, 2018 by MPH, Hotel Management
Dear Guest, We are delighted that you could appreciate the immense value offered by our hotel and our complimentary continental breakfast. It would be a pleasure to welcome you again and we hope to see you soon. Warmest Regards, Metro Points Hotel
1 out of 5
by A verified traveler from New york NY

terrible customer service policy

Posted Jan 9, 2018
I booked this hotel for business and my plans changed the day before my scheduled arrival the hotel would not allow any changes to the reservation without forfeiting the entire amount paid for the room. Would never do business with them again.
Comment from Hotel Management
Jan 16, 2018 by MPH, Hotel Management
Dear Anb, While we were delighted to have been your choice of accommodation for your recent business travel, we regret that we were unable to assist you further with making changes to your reservation as it was made through a third party agency. It is our hope that you would be willing to reconsider joining us in the months ahead so that we have the opportunity to share a more cherished experience with you. Until then! Yours in Hospitality, Metro Points Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Great inexpensive hotel

Posted Jan 4, 2018
Pros: Everything!
Cons: Nothing!
Location: It was near grocery stores, restaurants, shopping plazas and the Beltway to take you wherever you needed to go i.e.: airports, shopping, downtown .
I've stayed at this hotel in the past when it was under another name and management. It has improved 💯! The renovations are great, the beds were more comfortable. The hot breakfast every morning was good. The staff was friendly and very helpful and informative. I will recommend this hotel to friends and family. This will be my hotel for future visits to D.C.
Comment from Hotel Management
Jan 5, 2018 by MPH, Hotel Management
Dear Toni, We take great pride in the immense value that we are able to offer guests as they explore all that awaits in our nation's capital and we are overjoyed that you could appreciate the convenience of our central location as well. It warms our hearts to know that this recent visit has exceeded your expectations and we look forward to serving as your local home base for many years to come. Hurry back soon! Warm Regards, Metro Points Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Taylorsville NC

Good place to stay.

Posted Dec 18, 2017
We have stayed at this hotel before and it is in a good location and near to a lot of great places.
Comment from Hotel Management
Dec 20, 2017 by MPH, Hotel Management
Dear Aaron, What a treat it is to welcome old friends back to our hotel and we are thrilled that our central location has captured your heart. It would be a pleasure to host you again and we invite you to return for a visit anytime! Yours in Hospitality, Metro Points Hotel