7411 New Hampshire Ave, Building 1, Takoma Park, MD
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The housekeepers dont bother you it was quiet easy to access safe
keisha
Stayed 1 night in Mar 2024
6/10 Okay
Christine
Traveled with family and small children
Apr 18, 2024
Disliked: Cleanliness, amenities
The bathroom was full of hair. There were burn marks all over the bedspreads. If we didn’t arrive so late we would have gone somewhere else. The room was less than clean.
Christine
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Christine,We regret to learn of the concerns you encountered during your stay. Your feedback is valued to ensure we maintain our high standards of cleanliness. Please contact our management team directly to address any further issues or concerns you may have.
6/10 Okay
Hone
Apr 18, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hone
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Hone,We are glad to hear that you stayed at our hotel. Should you wish to share any concerns or feedback, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.
guess info needs to be updated, requested some toiletries and clerk said she wasn't able to do it 'cuz she was the only one there but a few minutes later left the office with the "im leaving for a moment" sign to go to i hop
Danise
Stayed 5 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Danise, We apologize for the inconvenience you experienced and appreciate your feedback. Our team will be reminded of the importance of guest requests. Your concerns will be addressed to ensure a better experience for future guests.
The room was smelled clean, bed was comfortable, had enough towels for 2 day stay. Parking was easy, plenty, and next to rooms. Only issue was the television wasn't working and not fixed although i notified office staff.
Claudia
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Claudia, We appreciate your kind words about our room cleanliness, comfortable beds, and convenient parking. We apologize for the inconvenience with the television and will share your feedback with our team for improvement. Thank you for bringing this to our attention.
Hello Geoffrey,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will share your comments with our team for review and improvement. We hope to welcome you back to our hotel in the future to provide you with a more enjoyable stay.
I complained about the noise and was told to mind my business
Grace
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Grace, We regret to hear about your experience and appreciate you bringing this to our attention. Your feedback is important for us to improve our services. We encourage guests to reach out to management directly for further assistance with any concerns. Thank you for staying with us, and we hope to welcome you back in the future.
It was the worst hotel i have ever stayed at. My girlfriend and I went for a two day trip and got stuck with a smoking room ever after i asked for a non-smoking. The bathroom door was broke, and the room was filthy when we got there. If you want to go to the area definitely find another place to stay.
Anthony
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Anthony, We regret to hear about your experience and apologize for any inconveniences faced during your stay. Please be assured that guest feedback is taken seriously, and we will address these issues internally. We recommend reaching out to our management team to discuss your concerns further and improve our services.
2/10 Terrible
Julian
Apr 8, 2024
Disliked: Cleanliness
Julian
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Julian, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any concerns. We strive to provide excellent experiences for all our guests.
I reserved a baby crib, took the time to write to the hotel but when I arrive no baby crib was available and the staff didnt care much about this.
sophorn
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello sophorn,We apologize for any inconvenience you experienced during your stay. Please be assured that we take guest feedback seriously and will address this issue with our team for improvement. Your feedback is invaluable to us as we strive to enhance our guest experience.
6/10 Okay
Rohan
Apr 2, 2024
Great value for the price. Could be a bit cleaner.
Rohan
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Rohan, Thank you for sharing your feedback with us. We appreciate knowing where we can improve to provide an even better experience for our guests. Your comments have been noted for our ongoing efforts to enhance our services.
Hello PATINDBA,We appreciate you taking the time to share your feedback with us. If there's anything else we can assist you with, please don't hesitate to reach out to our management team.
Hello Stephanie Diane,We appreciate your positive feedback on our affordable rates and high-quality service. Your satisfaction is important to us, and we are glad to hear you enjoyed your stay with us. Should you have any further feedback or need assistance, please feel free to reach out to our management team.
6/10 Okay
Lori, Chillicothe
Mar 24, 2024
Liked: Cleanliness, staff & service
Lori
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lori, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback from your experience, please don't hesitate to contact us so we can address them accordingly. We hope to welcome you back in the future for an improved stay.
10/10 Excellent
rafiq
Traveled with partner
Mar 19, 2024
Liked: Cleanliness, staff & service, amenities
Good
rafiq
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello rafiq,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. Your satisfaction is important to us, and we value the opportunity to address any issues you may have encountered during your stay. Thank you for choosing our hotel for your accommodation needs.
Stayed here in an emergency situation and would only do it because I was traveling alone. I would not spend any time here with family. The hotel and even the room were not clean, the bathtub easily clogged with every shower. The "continental breakfast" is just a waffle maker and some cereal.
Mohammed
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mohammed, We appreciate your feedback and apologize for any inconvenience you experienced. We value all guest comments and will share your concerns with our team for further review and improvement. Thank you for bringing these matters to our attention.
Employs very good they are professional.
Thank you for employees
Mesfin
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Mesfin,We are pleased to hear that you found our team to be professional. Your feedback is valuable to us. Thank you for acknowledging our dedicated employees.
6/10 Okay
Timothy
Mar 11, 2024
Liked: Cleanliness, staff & service
Timothy
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Timothy, We appreciate you taking the time to review your stay with us. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your opinion and would love to hear from you.
Hello Sandra,We're sorry to hear you didn't have a perfect stay. Please feel free to contact us with any details of your experience so we can make improvements.
Hello Jairo,We are delighted to hear that you had a fabulous experience during your stay with us! We appreciate your support and look forward to welcoming you back soon.
Hello Jose, We're glad to hear that you found our hotel clean and safe. Our team aims to provide a comfortable stay for all our guests. Your feedback is appreciated as it helps us maintain our standards and improve our services.
4/10 Poor
Sofia
Business traveler
Feb 23, 2024
Disliked: Cleanliness, staff & service
The front desk lady she is rude, the way she talks disrespectful
Sofia
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Sofia, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address your concerns with our team to ensure better service in the future. Your comments will help us improve our guest experience.
4/10 Poor
Moriah
Feb 13, 2024
Moriah
Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Moriah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns so that we can address them accordingly. We value your opinion and hope to have the opportunity to serve you better in the future.
Hello Danny,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and create memorable stays for our guests. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!
Hello Charmaine, We're sorry to hear that your stay didn't meet your expectations. We kindly request you to reach out to us directly with any feedback you may have so that we can address the issues and make improvements for future guests.
2/10 Terrible
tilahun
Feb 3, 2024
tilahun
Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Hello tilahun,We are sorry to hear that your recent experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right for you.
Convenient and reasonably priced near college park
Michael
Stayed 2 nights in Dec 2023
Response from Manager on Feb 2, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.
Hello Charmaine,Thank you for sharing your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and are glad to hear that it met your expectations. We appreciate your time in reviewing us and hope to welcome you back in the future.
the don’t offer more choices for the breakfast .
Very limited breakfast the just have waffles ! I don’t recommend to book this place with breakfast ! Staff is not friendly !!
Theodore Justin Banning
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Theodore Justin Banning, Thank you for sharing your feedback regarding our breakfast options. We apologize if our current choices did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. As for the staff, we strive to provide friendly and helpful service, so we apologize if this was not your experience. We value your feedback and hope you will consider staying with us again in the future.
2/10 Terrible
Juan
Jan 21, 2024
Disliked: Staff & service
Juan
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Juan, We apologize for any inconvenience during your stay. We encourage you to reach out to our hotel directly with any specific feedback you may have. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
6/10 Okay
Aminata
Jan 21, 2024
Disliked: Cleanliness, staff & service
Aminata
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Aminata, We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share, please feel free to contact us directly so that we may address any concerns you may have had with your stay. We hope to have the opportunity to welcome you back in the future.
It took the room a while to heat up, even with the heat full blast. Poor service when checking out. Woman at front desk was talking politics to a man and she completely ignored me as I was returning key.
Andrellos
Stayed 4 nights in Jan 2024
Response from Manager on Jan 19, 2024
Hello Andrellos,We apologize for any delay in heating up your room. It's unfortunate to hear about your check-out experience. We value all of our guests and strive to provide excellent service. Your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.
8/10 Good
upendo
Jan 15, 2024
Just nice
upendo
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello upendo,Thank you for sharing your feedback about your stay. We appreciate hearing that you found your experience to be pleasant. If there's anything else we can assist you with, please don't hesitate to reach out.
Hello Larry,Thank you for your feedback regarding the quietness during your stay. We take into account all guest preferences and aim to provide a peaceful environment for relaxation. If you have any further comments or suggestions, please feel free to contact our management team. We appreciate your patronage and hope to welcome you back in the future.
Hello Jean Luis, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and want to ensure a wonderful experience for all our guests.
DO NOT GO TO THIS HOTEL. THE SERVICE IS RIDICULOUS. I WAS WITHOUT A TV FORNA WHOLE DAY THEY SWITCHED ME TO 2 DIFFERENT ROOMS AND THOSE DIDNT WORK. I ASKED TO BE COMPENSATED And they didnt do it. The phones barely work. Never again. Even the Maintenance guy said they are the worst .the
Wiring is old and everything. They are too cheap to fix anything.
shaneka
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello shaneka, We apologize for any inconvenience caused during your stay. Our team strives to provide top-notch service, and we regret that this was not your experience. We appreciate your feedback regarding the TV and phone issues, and will address them with our maintenance team. Please reach out to our management directly for further assistance.
10/10 Excellent
LELAND
Jan 1, 2024
Liked: Cleanliness
LELAND
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello LELAND,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. If you have any further feedback or would like to share any specific details about your stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back again in the future.
The room booked that a key was given, it was not cleaned, the bed was a mess from previous people that stayed.
Herbert
Stayed 2 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Herbert, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We strive to provide clean and comfortable accommodations for our guests, and we regret that your room was not up to our usual standards. We appreciate your feedback and we will take the necessary steps to ensure this does not happen again in the future. Please feel free to contact our management team directly to discuss your experience further.
4/10 Poor
Osiris
Dec 31, 2023
Osiris
Stayed 8 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Osiris, We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any concerns you may have. Please reach out to us directly so that we can further discuss your experience.
10/10 Excellent
Ernesto
Dec 30, 2023
Liked: Cleanliness
Ernesto
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Ernesto,We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it is always pleasing to know when our efforts have been successful. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Maru
Dec 27, 2023
Disliked: Staff & service
The service is very bad
Maru
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Maru,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.
6/10 Okay
Win
Dec 24, 2023
Liked: Cleanliness
Disliked: Staff & service
Front desk service is terrible
Win
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Win, We apologize for any inconvenience you may have experienced during your stay. Providing exceptional service is our top priority, and we regret that we did not meet your expectations. We appreciate your feedback and will share your comments with our management team for further improvement. Thank you for bringing this to our attention.
10/10 Excellent
Ernesto
Dec 22, 2023
Ernesto
Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Ernesto,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable experiences for all our guests. We look forward to welcoming you back on your next visit!
Hello rafiq,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable stay with us. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. We look forward to welcoming you back in the future.
10/10 Excellent
Willian
Dec 17, 2023
Willian
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Willian,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We always strive to provide the best service possible, and your positive rating is a rewarding confirmation of our efforts. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Juan
Dec 16, 2023
Juan
Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Juan,Thank you for choosing to stay with us. We appreciate your business. If you have any further feedback, please feel free to reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future.
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.
Hello Lonzell, We appreciate you choosing our hotel for your stay. If there is any specific feedback you'd like to share, please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an even better experience.
Hello Tesfamichael, We're sorry to hear that your recent stay with us did not meet your expectations. We value feedback from our guests and would appreciate if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We strive to provide exceptional service and would love the opportunity to address your concerns.
4/10 Poor
Alfredo
Dec 10, 2023
Alfredo
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Alfredo, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to our hotel directly to share any feedback you may have, as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.