Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from FL

Stolen Items, ghetto location

Posted Aug 10, 2016
Pros: Comfy beds, cold AC
Cons: Fire the staff, move the hotel. OK realistically, no. It is what it is and I only stayed there because I had no clue it was going to be that bad
Location: Lock your doors at all times, leave nothing in your car when you are there or your room when you leave.
One of the cleaning staff stole a kids iPhone in front of me. When he and his mom confronted her after I pointed her out and retrieved it, all my toiletries and bag were stolen fro my room that morning. The manager laughed and offered me a travel size deodorant. The area is filled with trash and crime complete with people walking through checking for open doors while you are still in the room. STAY ELSEWHERE.
Comment from Hotel Management
Aug 22, 2016 by Alicia Williams , Hotel Management
To begin, I would like to sincerely apologized for the less that satisfying experience you had; during your stay with us. Please know that your feedback is extremely important to us. We value our guests and apologized for any inconvenience that occur during your stay with us. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Best Regards
4 out of 5
by A verified traveler from New Mexico

Good hotel for the location

Posted Aug 7, 2016
Was a great place to stay. Although they didn't have a washer and dryer, had to travel 1.5 miles to nearest laundromat. But were very helpful staff.
Comment from Hotel Management
Aug 8, 2016 by Alicia Williams , Hotel Management
Thank you for staying with us at the the Red Roof, College Park MD Our aim to always exceed guest’s satisfaction is our utmost aspiration. Your positive commentary about our services are greatly appreciated. Please know that your feedback is extremely important to us, and it assists us in improving our services and property. Best Wishes
3 out of 5
by A verified traveler

Good for the price you pay

Posted Aug 6, 2016
We had a nice and quiet room in the back of the hotel. Considering the price, the room has everything needed.
Comment from Hotel Management
Aug 8, 2016 by Alicia Williams , Hotel Management
Thank you so much for choosing the Red Roof Inn, while in town. We truly appreciate you taking the time to leave this review and our entire team is so happy to know that you enjoyed your stay with us. Best Regards
2 out of 5
by A verified traveler

bath tub clogged

Posted Jul 19, 2016
Pros: reasonable rate
Cons: fix the clogged bath tub
bath tub clogged, was not fixed after reporting, need to take customer complain seriously.
Comment from Hotel Management
Jul 23, 2016 by Alicia Williams , Hotel Management
To begin, I would like to sincerely apologize for the less that satisfying experience you had; during your stay with us. Please know that your feedback is extremely important to us. We value our guests and apologized for your complaints not being resolved in a timely manner, I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Best Regards
2 out of 5
by A verified traveler from managua, nicaragua

no bathroom???

Posted May 17, 2016
Pros: ummmmmmmmmmmm............................ ah yes refrigerator and microwave in room. Yeah!! found something positive to say!!
Cons: management!
Location: pizza hut, Maryland university. not much else
After several hours in the car we were so happy to arrive and drop the bags then head into town until they wouldn't let my daughter use a bathroom as our room was not yet ready! Nor is there a bathroom for the exercise facilities, the breakfast/dining area?? really don't understand, they told me to wait I am a registered guest and go in our room that they offer no other bathroom other than the one in your personal room??? still baffled by that? And the staff response was equally as baffling. The looked at me and responded to me like I was ridiculous to think there would be a bathroom? Breakfast sucked! they offer cinnamon raisin bagels only??? the breakfast staff was super nice! the day we left the woman ran out with a couple yogurts as we were leaving because she knew there was nothing to eat that day, no fruit, yogurt and only cinnamon bagels??? glad to leave and never going back!
Comment from Hotel Management
May 20, 2016 by Alicia Williams , Hotel Management
Your review is very valuable to us, and it allows us to not only meet the needs of each and every guest we serve; but to go beyond expectations. I apologize that your experience was anything less than satisfying. Your comments and suggestions have been transferred to the management team; please know that your comments and issues will be addressed. Best wishes.
4 out of 5
by A verified traveler

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by Alicia Williams, Hotel Management
Thank you for sharing your experience. Ensuring guest satisfaction is our number one priority at the Red Roof Inn College Park, MD. We appreciate your positive comments about our property. Your feedback will ensure that our hotel continues to focus on making each and every guest experience the best it can be. Best Wishes
4 out of 5
by A verified traveler from PA

This met my needs

Posted May 11, 2016 on CheapTickets
Pros: Cheaper than most in the area
Cons: Up keep, stucco, plastering, general fixtures
Location: University of Maryland right down the road 15 minutes to DC by car 30 minutes my metro if you use the weekly DC Metro Pass it would be great
It was not luxurious but it did meet my needs. I am hypersensitive and I saw a roach on the second night. It is what it is ........ My stay was not bad but it wasn't spectacular either. I was OK
Comment from Hotel Management
May 16, 2016 by Alicia Williams , Hotel Management
Thank you for sharing your experience. Ensuring guest satisfaction is our number one priority at the Red Roof Inn College Park, MD. We were disheartened to hear that your experience; while staying with us was anything less than satisfying. Please accept our apology. We will utilize your response about pest being in the rooms and this room will be treated by our pest control provider, your feedback will ensure that our hotel continues to focus on making each and every guest experience the best it can be. Best Wishes.
5 out of 5
by Sherry Robinson

Posted May 10, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Alicia Williams, Hotel Management
Thank you for staying with us at the Red Roof Inn, College Park. Our aim to always exceed guest’s satisfaction is our utmost aspiration. Your positive commentary about your stay is greatly appreciated. Please visit us in the future. Best Wishes
5 out of 5
by Sherry Robinson from College Park

Posted Apr 19, 2016 on Hotels
very good
Comment from Hotel Management
Jun 25, 2016 by Alicia Williams, Hotel Management
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others Feedback such as yours assists us in improving our service and property on a daily basis. Best Regards
3 out of 5
by A verified traveler

College Visit

Posted Apr 16, 2016 on Hotels
Bathroom and beds were small.
Comment from Hotel Management
Jun 18, 2016 by Alicia Williams, Hotel Management
Thank you for staying with us at Red Roof Inn and taking the time out of your schedule to write a review regarding your recent visit. Please know that your feedback is extremely valuable to us and it’s also a way of assisting us to improve our service. Your feedback will ensure that our hotel continues to focus on making each and every guest experience the best it can be.