Ratings based on 658 Verified Reviews

3.0 out of 5
49% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey

Stay here only in a pinch

Posted Oct 16, 2017
Pros: Staff was good
Cons: Breakfast, de-bug the rooms.
Woke in the middle of the night to a bug crawling on me. Key would not work second night and when I went to office poor woman had multiple room keys deactivated and was running around trying to get us all into our rooms. Continental breakfast had previously frozen and left to defrost muffins, no regular creamer for coffee - only sweeten ones. Very disappointing experience.
Comment from Hotel Management
Oct 18, 2017 by Alicia Williams , Hotel Management
Thank you for sharing your experience. Ensuring guest satisfaction is our number one priority at the Red Roof Inn College Park, MD. We were saddened to hear that your experience; while staying with us was anything less than satisfying. Please accept our apology, please know that your feedback is extremely valuable to us and it’s also a way of assisting us to improve our service and your comments and issues will be addressed. Best Wishes
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2017
Staff very helpful , and friendly. Close to Washington easy access to highways
Comment from Hotel Management
Oct 18, 2017 by Alicia Williams , Hotel Management
Thank you so much for this wonderful review, and for your continued loyalty to our property. There is no higher compliment for us than our guests telling us they will be back and that our property and team made a great impact on their visit to DC. I am so pleased to hear that our location and staff have been major factors in your loyalty! Thank you again for such an amazing review and we look forward to your return!
3 out of 5
by A verified traveler from Toronto Canada

The room smell unpleasant

Posted Aug 23, 2017
This was worst hotel from my experience they need to renovate and upgrade washroom and room.
Comment from Hotel Management
Aug 27, 2017 by Alicia Williams , Hotel Management
To begin, I would like to sincerely apologized for the less that satisfying experience you had; during your stay with us. We will utilize the information you provided about our bathrooms. Please know that your feedback is extremely important to us and your comments and issues will be addressed. Best Wishes
3 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
Comment from Hotel Management
Aug 11, 2017 by Alicia Williams, Hotel Management
Your review is very valuable to us, and it allows us to not only meet the needs of each and every guest we serve; but to go beyond expectations. I apologize that your experience was anything less than satisfying. Your comments and suggestions have been transferred to the management team; please know that your comments and issues will be addressed. Best wishes.
4 out of 5
by Robert

Red Roof short stay

Posted Jul 31, 2017 on Hotels
I often avoid Red Roof Inn but this turned our okay for the price. I got there late and left early so just needed bed. The TV with Direct TV had many stations The shower was strange but I guess easy to clean. The breakfast was not much but there was cereal and milk but no fruit. Felt I needed to keep my socks on when walking on the carpet.
Comment from Hotel Management
Aug 2, 2017 by Alicia Williams, Hotel Management
To begin, I would like to sincerely apologized for the less that satisfying experience you had; during your stay with us. We will utilize the information you provided about our check about the carpet in your room and our breakfast selections. Please know that your feedback is extremely important to us and your comments and issues will be addressed. Best Wishes
5 out of 5
by Warren

Posted Jul 26, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by Alicia Williams, Hotel Management
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue; delivering the most excellent customer experience. I am so glad that you enjoyed your stay. I look forward to welcoming you back as our guest soon. Be assured that my staff and I will make sure you continue to have a positive experience. Best Regards
4 out of 5
by A verified traveler

Posted Jul 21, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017 by Alicia Williams, Hotel Management
Thank you for staying with us at the Red Roof Inn, College Park and taking the time out of your schedule to write a review regarding your recent stay. Please know that your feedback is extremely valuable to us and it’s also a way of assisting us to improve our service. Our staffs do our best to making guests comfortable; and we were happy to hear about your positive experience with us. We are pleased you enjoyed your stay. Hope to see you again.
5 out of 5
by Emma

Expect what you pay for

Posted Jun 27, 2017 on Hotels
Check in / front management should be more attentive. When I got there, there was no one there working for 15 min.
Comment from Hotel Management
Jun 30, 2017 by Alicia Williams, Hotel Management
Thank you for your review. At Red Roof Inn, College Park; we value our guests and apologize for diminishing the trust you have given us to provide you with a pleasant and comfortable stay. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. Hopefully, this will be a small step in regaining your expectation in our hotel. We hope to see you in the future. Best Regards,
2 out of 5
by A verified traveler

Ok for just spending the night

Posted Jun 12, 2017 on Hotels
Not good for family stay
Comment from Hotel Management
Jun 15, 2017 by Alicia Williams, Hotel Management
Thank you for taking the time out of your schedule to write a review; regarding your recent stay at our hotel, and thank you for staying with us. We are sorry to hear you did not enjoy your stay and would like you to apologize for any inconveniences that may have occurred. Please know we will continue to work diligently to strive towards exceeding guest’s satisfaction. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
Staff was great, the room was ok, sort of smelly, it was supposed to be a non smoking room but smell like cigarette smoke in there, maybe from the rooms on the side, bathroom was too small in my opinion, but I guess you get what you pay for... the price was right... relatively close to a metro station (about 2.5 miles)
Comment from Hotel Management
Jun 15, 2017 by Alicia Williams , Hotel Management
Thank you for the wonderful review and we are delighted that you enjoyed your stay with us and took advantage of our great location and rates. We were very happy to have you as our guest and know that there are many options when choosing a property in College Park, MD. Thank you in the confidence to want to stay with us again. We apologize for the size of our bathroom and the odor of the room; please be aware that all issues and concerns will be reviewed. We look forward to the opportunity to welcome you back!