Ratings based on 289 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from VA Beach

Excellent as a residence for a period of time

Posted Nov 20, 2017
Pros: The "Residence" part so I don't have to eat out for every meal
Cons: My mattress was a little worn out and the TV was a little disappointing (32" - no guide)
I come to the area every month for about 6 days and I really enjoy staying here. I throw some groceries in the fridge and cabinets and I'm good to go for the week. The kitchen, bathroom, bed, couch, etc. are all pretty much spotless. If I had to nit-pick I'd say that the floors above were a little loud when people were walking around, but it's not that bad. As everyone has mentioned, there's a TGI Friday's about 100 yards away, across the road. However, there's nothing else within walking distance and it's about a 10 minute drive to any type of grocery or convenience store, so bring everything with you. The fridge and freezer are quite big, unlike a regular hotel room. There's a decent amount of glasses, silverware, utensils, pots, pans, etc. to use as well. The morning breakfast is pretty good.....about the same as you'd find at any other Marriott...
3 out of 5
by A verified traveler

I asked for an extra blanket and it never arrived!

Posted Nov 19, 2017
Not terribly well. The staff needs to be trained to satisfy the basic needs of the clients.
5 out of 5
Recommended
for Everyone
by A verified traveler from philippines

DENISE the evening shift staff is super awesome

Posted Nov 17, 2017
Pros: DENISE the evening shift staff is super awesome
Cons: DENISE the evening shift staff is super awesome
Location: DENISE the evening shift staff is super awesome
DENISE the evening shift staff is super awesome DENISE the evening shift staff is super awesome DENISE the evening shift staff is super awesome DENISE the evening shift staff is super awesome very kind and assisted us with all our needs by herself alone
2 out of 5
Recommended
for Everyone
by A verified traveler

Very Inconvenient Stay

Posted Nov 2, 2017
I booked a one bedroom suite for two days as I was attending an event in Washington D.C. - The check-in process went okay, the person at the front desk was kind of nice, but wasn't really going out of her way to provide great customer service. She handed us our room key with no map of the hotel and told us to pull around to the middle of the hotel for our room. We did this, and had to walk all the way across the hotel to find our room. I had to get back in my car and drive around the other way. Then they briefly mentioned when we arrived that they are doing a "lock renovation" meaning that they are changing all of the locks on all of their doors, including all of their rooms apparently. We could not get inside of the hotel doors with the key that they gave us, then we could not get in to our room with the key that they gave us. They also gave us ONE key for THREE guests. So, we had to haul all of our luggage back to the front desk to get a working key for our room. As we arrived back to our room, the key still did not work. We hauled back to the front desk again, and they sent a maintenance worker(I'm guessing this is who he was?) with us this time. He was extremely rude, and did not say a single word. The key magically worked, then the employee left. Apparently he could not be bothered to help us. For the rest of the night, the key kept breaking. This was a very inconvenient stay. There was also paint shards all over the floor when we arrived.
5 out of 5
by Carol

Posted Oct 16, 2017 on Hotels
Fantastic room with full kitchen and sitting area. Will definitely stay again.
4 out of 5
by Jeannine

Posted Sep 28, 2017 on Hotels
Everything was fine except the night manager was extremely rude.
4 out of 5
by sean

This traveler left a rating score only Posted Sep 12, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Demerits

Posted Sep 11, 2017
The television stations were below my usual hotel experience. The breakfast was not what I hoped for. Most Residence Inns I have stayed in have larger and fresher selections.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2017
Nice location. It needed some plumbing repairs.The toilet would run for a long time.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2017 on Hotels