Front of property

Reviews of Best Western Premier Bryan College Station

3 out of 5
Best Western Premier Bryan College Station
1920 Austin's Colony Pkwy, Bryan, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews" "
Rating 8 - Good. 241 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly helpful front desk staff. Had a great breakfast included with the stay.
Stayed 1 night in Apr 2024
Response from AGM on Apr 22, 2024
We truly appreciate the excellent score. It brings us joy to disseminate these results among our team, ensuring they understand their efforts are deeply valued and recognized.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the Best Western Premier in Bryan, TX. It is the cleanest hotel we have ever stayed in. The breakfast was excellent. The staff were very friendly, and the price was very affordable. We had a king suite. We were very pleased.
Stayed 1 night in Apr 2024
Response from AGM on Apr 22, 2024
We truly appreciate the excellent score. It brings us joy to disseminate these results among our team, ensuring they understand their efforts are deeply valued and recognized.

8/10 Good

Jarrod

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located, with shops and restaurants nearby. We loved the Bar in the evenings with sports running! The included breakfast was beautifully set up with a lot of selection and was good! We also appreciated the friendly staff. Everyone we encountered was courteous and had a smile. I will definitely book here again.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 22, 2024
We truly appreciate the excellent score. It brings us joy to disseminate these results among our team, ensuring they understand their efforts are deeply valued and recognized.

2/10 Terrible

Jack

Traveled with family
The parking was completely full. I had to park at Walgreens next door and walk in the dark to hotel. The hotel staff told me that is where management told them to direct us. Said they had a couple of events going on and this has happened on several Wednesdays. I am a 65 year old woman and had to carry my things and park away from where I paid to stay.
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
We regret the inconvenience caused by the parking issue, which arose due to our hotel being sold out and an event taking place in the meeting space. Rest assured, we are actively working to find a solution to address this matter.

2/10 Terrible

Axel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I waited 20 min for check in. First in line, but receptionist was the sol person & on the phone for 20min.. Ridiculous! Unacceptable. The place was dirty as well. Excuse: ready to remodel. Lol
Stayed 1 night in Apr 2024
Response from AGM on Apr 8, 2024
We apologize for any inconvenience caused by the wait during check-in. However, we're pleased to note that our investigation revealed a wait time of no more than 11 minutes, and we're glad to have accommodated your early check-in request for a 2pm arrival at 1:52pm, even before our standard check-in time of 3 PM.Regarding your feedback about cleanliness during our renovation period, we regret to hear about your dissatisfaction. It was indeed a particularly busy weekend, and our housekeeping team was working diligently to maintain cleanliness throughout the hotel. We appreciate your patience and understanding during this time.We will take your feedback as a valuable training opportunity to ensure that our staff are attentive to guests waiting in line while they are on the phone. Please understand that while we strive to prioritize all guests, it can be challenging to manage multiple requests simultaneously. Your understanding is greatly appreciated as we continue to improve our service standards.

8/10 Good

Christy, Fairfield

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Katie P. on Apr 8, 2024
Dear Christy,Thank you for your review! Please come back to see us again the next time you visit the area.

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted by friendly staff and made check in easy. Rooms spacious and clean. Property is very clean.
Stayed 1 night in Apr 2024
Response from Katie P. on Apr 5, 2024
Dear Dulce,Thank you SO much for such a wonderful review. I am so happy to hear that you enjoyed your visit that that you had a positive experience at our hotel. We are looking forward to having you with us again upon your next trip to Aggieland!

10/10 Excellent

Evan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious room. Good breakfast and nice selection at the bar.
Stayed 2 nights in Mar 2024
Response from Katie P. on Apr 5, 2024
Dear Evan,We are so happy to hear that you enjoyed your stay with us and had a good experience with our breakfast and bar. We strive to provide the best service possible, so your words mean a lot to us! Thank you again, and please come back to see us again soon!

10/10 Excellent

dwight norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie P on Mar 26, 2024
Dear Dwight Norman,Thank you so much for this amazing review. I am thrilled that we were able to meet/exceed your expectations and we are looking forward to hopefully having you with us again in the future!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Katie P on Apr 8, 2024
Dear Elizabeth, Thank you so much for this amazing review! We are looking forward to having you with us again upon your next visit to Aggieland!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem that I had was I paid for a suite and was given a down grade. A little disappointing. Other than that, everything went well.
Stayed 1 night in Mar 2024
Response from Katie P on Mar 14, 2024
Dear Johnny,Thank you so much for this wonderful 5/5 review! I am happy to hear that everything went well with your stay. I see that you had booked an ADA king suite, but at the time of check-in preferred a standard king. If you contact Expedia, it is possible that they may be able to credit you the difference in room type price. I hope this doesn't prevent you from staying with us in the future!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie P on Mar 13, 2024
Dear Bradford, Wow! Thank you SO much for the amazing 5/5 review! We are thrilled that you enjoyed your time with us and are all looking forward to welcoming you back should you return to Aggieland!

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, property conditions & facilities
I am a coffee drinker. The coffee in the room did not fit in the coffee maker. When I told the receptionist, she stated well you’re checking out today. I told her I was not, she said she would fix it. Nothing was done. Don’t put things in a room that you are not working.
Stayed 2 nights in Mar 2024
Response from Katie P on Mar 13, 2024
Dear Ann,Thank you so much for taking the time to provide us with feedback on your recent stay. I am so sorry to hear that there were issues with your coffee machine and that it was not resolved. This is not acceptable and will certainly be addressed with our team members at reception. Thank you for helping to push us to be better and I do hope that you will give us the opportunity in the future for a second chance.

10/10 Excellent

john

Stayed 1 night in Feb 2024
Response from Katie P. on Mar 26, 2024
Dear John,Thank you for providing us with such a great review! I am thrilled to see that you enjoyed your stay with us. Please come back to see us again the next time you visit Aggieland!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We were very comfortable here and it was clean. The staff were friendly. We would stay here again and recommend to others. Enjoy!
Stayed 1 night in Feb 2024
Response from Katie P. on Mar 1, 2024
Dear James,We are so happy to hear that you enjoyed your visit with us, and that you will recommend us to others. Please come back and see us upon your next visit to Aggieland!

10/10 Excellent

Cathy

Traveled with pets, Traveled with family
Nice and clean
Stayed 2 nights in Feb 2024
Response from Katie P on Feb 21, 2024
Dear Cathy,Thank you so much for the wonderful 5/5 review! We appreciate your feedback and are looking forward to providing you with excellent service upon your next visit to Aggieland!

10/10 Excellent

Lori, Decatur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint at this property is that it has terrible lighting in the rooms, especially the bathroom room and entryway. Made it difficult for a lady to style hair and apply makeup. Even though they provided a lighted make up mirror, it was still too dark in the room. Other than that one thing, it was terrific.
Stayed 1 night in Jan 2024
Response from Katie P on Mar 1, 2024
Dear Lori,Thank you for your review and feedback! I appreciate you bringing your concerns with the lighting in the rooms to our attention and I am sorry to hear. I am happy to let you know that we are in the process of upgrading our guest room bathrooms to include a light up full size mirror that has done wonders in the rooms that we have tested it in so far. If you come back to town, please ask for me (Katie) and I will do my best to try to assign you to one of those rooms. I guarantee that you will see a noticeable difference! Thank you again for the review!

10/10 Excellent

J.

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. I would like it if they would add dog poo bags (either in the lobby or at front desk).
Stayed 1 night in Jan 2024
Response from Katie P on Mar 1, 2024
Dear J,Thank you for the feedback regarding your recent stay, and for the amazing 5/5 rating! I think having doggy bags is a great idea and definitely something that we will look into! Please come back and see us when you return to the area!

10/10 Excellent

Bruce

Liked: Staff & service, property conditions & facilities
Nice place, great breakfast
Stayed 1 night in Jan 2024
Response from Katie P on Mar 1, 2024
Dear Bruce,Thank you so much for the kind words! We are thrilled to hear you enjoyed your experience at our property. We look forward to you choosing us again if you return to the area!

8/10 Good

Phyllis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend and Request Room Location
Front desk staff were friendly and accommodating. Only issues were the thermostat didn't seem to be working well and the light would not turn off and the clock did not work. Additionally, the room was right across from the elevator, so I know to request not to be by the elevator for my next hotel reservation. We like this location and have not had any issues in past visits.
Stayed 1 night in Jan 2024
Response from Katie P. on Mar 1, 2024
Dear Phyllis,Thank you for taking the time to provide us with feedback regarding your stay. While I am so happy to hear that overall you enjoyed our property, we take maintenance feedback from our guests very seriously and I can assure you that the items that you mentioned have been corrected. I hope that this will not prevent you from returning, and please feel free if you have any issues in the future to ask for me (Katie) or my Assistant Manager (Kristy), but also any one of our staff members will be happy to work to find a resolution for you. Thank you again for the feedback!

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Katie P on Mar 1, 2024
Dear Casey,Thank you so much for this AMAZING 10/10 review! We are thrilled that you enjoyed your stay! Please come back and see us again soon!

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
This is my goto hotel every time I’m in Bryan. It’s comfortable, clean, and they have a bar.
Stayed 2 nights in Jan 2024
Response from Katie P. on Mar 1, 2024
Dear Bryan,Thank you for this amazing review! I am so happy that you have chosen us as your "goto hotel" when you are in the area. We are more than happy to be your home away from home when you visit Aggieland, and hope that you will come see us again soon! Denton at the bar will mix you up a mean Old Fashioned!

6/10 Okay

Chester, Midlothian

Liked: Staff & service, property conditions & facilities
Bed was not comfortable.
Stayed 1 night in Jan 2024
Response from Katie P. on Mar 14, 2024
Dear Chester, Thank you for your review. I am sorry to see that we did not exceed your expectations. If you would like to discuss how we could have made your experience better, please contact the hotel directly and ask for Katie. I hope that you will give us another chance to make things right for you.

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resolution
Problem of heating was resolved. All employees went far beyond to fix the lack of heat in room. Thank you
Stayed 1 night in Jan 2024

6/10 Okay

Phillip E.

Traveled with family
The hotel was in a good central location. However, when we went to break fast there were no plates and several items were empty, to include two thermals of coffee. The common areas were being worked on, I’m sure when they are done it will look nice but at the moment it looks like an unfinished product.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Full breakfast
Breakfast was not anything to write home about… I ish we had gone somewhere else to eat.
Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Belinda

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, but most uncomfortable bed I ever experienced in a hotel.

10/10 Excellent

Hillary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was updated, clean, and nice. There’s a few restaurants within walking distance and free breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to access, but they could use some new beds.
Stayed 1 night in Dec 2023

10/10 Excellent

Khoshunda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road to Santa's Wonderland
Traveled with family from Tyler,Tx to attend Santa's Wonderland last for the first time and enjoyed everything. My room was magnificent. The staff and condition of the hotel were wonderful. I would definitely recommend and come back.
Stayed 1 night in Dec 2023

10/10 Excellent

Jill

Stayed 1 night in Dec 2023

8/10 Good

Kimary

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Given handicap room when I didn't ask for one. Makes entire bathroom floor wet when shower. Breakfast good. Could have dusted little better.
Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll stay here every time we come to Aggie Land. Great place until they triple the price for a football game, but that’s what all the properties here do.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful in changing my reservation when my plans changed. Well located. Rather new. Mattress mediocre Included breakfast have the usual non fresh eggs and no meat choice. Easy check out.
Stayed 1 night in Nov 2023

10/10 Excellent

MARTIN

Stayed 3 nights in Nov 2023

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from bo on Nov 26, 2023
Thank you for the great review

10/10 Excellent

Jerry

Traveled with group, Business traveler
Everything was exactly as described. Location was my factor for choosing this property. Very accessible and clean. Staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.Your kind words are genuinely uplifting and deeply appreciated. It brings us immense joy to know that your experience with us was a positive one. Our team works hard to ensure that each guest feels welcomed and enjoys a memorable stay, and your feedback is a rewarding acknowledgment of our efforts.

10/10 Excellent

JANET GAONA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We stayed here and we went to Santa’s Wonderland. It was about a 20 min drive. Room was spacious, comfortable and quiet. Breakfast wasn’t so great but it could’ve been because we went down for the last hour.
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.Your kind words are genuinely uplifting and deeply appreciated. It brings us immense joy to know that your experience with us was a positive one. Our team works hard to ensure that each guest feels welcomed and enjoys a memorable stay, and your feedback is a rewarding acknowledgment of our efforts.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.

10/10 Excellent

Sheena

Stayed 2 nights in Oct 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BO on Nov 20, 2023
On behalf of our entire team, I want to extend a heartfelt thank you for choosing to stay with us and for taking the time to share your wonderful review.