Ratings based on 245 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 24, 2018 by GM, Hotel Management
Thank you for taking a moment to leave a review!
5 out of 5
by Dennis

great hotel for the money

Posted Dec 23, 2017 on Hotels
easy to get to, staff was good and very helpful and great room with all the emenities
Comment from Hotel Management
Jan 1, 2018
Dear Dennis, Thank you for leaving us such positive feedback! I am thrilled that you enjoyed your time with us. I hope that we will see you with us again in this new year! Kind Regards, Kate Paddock Assistant General Manager Holiday Inn & Suites Aggieland
2 out of 5
by Denise

Posted Dec 22, 2017 on Hotels
I reserved a two queen suite. When I checked in they only had a king suite. I had 6 people staying in the suite. They said they could give me 2 roll aways. When we came back from my daughter’s graduation there was only one roll away. My husband went to find out where the other was and was told there were no more available. And there were no other rooms available. So my 19 year old son had to sleep in a chair. The manager apologized numerous times and gave us our first night free as well as paid for our breakfast the next morning. Even though the manager tried to make things right, our room should never have been given away. And I think breakfast should have been included with our room for the price we paid. I probably won’t stay at this hotel again.
Comment from Hotel Management
Jan 1, 2018
Dear Denise, Thank you for taking the time to leave feedback on your recent visit. I am so sorry to hear that you did not enjoy your visit with us. Unfortunately the room types that are booked through third party booking sites are not guaranteed, and may be changed based on the availability of the hotel. However, the reason that this particular reservation room type request was unable to be honored was due to damages on our fifth floor from Hurricane Harvey. I realize that this was a big inconvenience to you and your family, and for that I apologize again. I do hope that you will give us another chance in the future to exceed your expectations. Kind Regards, Kate Paddock Assistant General Manager Holiday Inn & Suites Aggieland
4 out of 5
by A verified traveler

Fixable proglems room 525.

Posted Dec 19, 2017 on Hotels
There was a couple problems. One problem was one of the faucet handles didn't work right and the heater part of the thermostat would not work. all we got was air conditioning.
Comment from Hotel Management
Dec 22, 2017
Dear Traveler, I am so sorry to hear that you experienced these maintenance issues in your room during your time with us. Thank you for verifying the room number so that we can assure a that these problems are addressed and do not occur for the next guest. I do hope that you will give us another opportunity in the future to exceed your expectations. In the meantime, we hope that you enjoy this holiday season and to see you soon! Kind Regards, Kate Paddock Assistant General Manager Holiday Inn & Suites Aggieland
5 out of 5
by Ron

Very pleasant !!!

Posted Dec 17, 2017 on Hotels
We enjoyed our short stay at this Holiday Inn, not just because the room was comfy and clean, but mainly because the staff was so pleasant and accommodating! We wouldn’t hesitate to stay there again and refer our family and friends !
Comment from Hotel Management
Dec 22, 2017
Dear Ron, Thank you so much for your kind words! I am so happy to read that you enjoyed your visit and had pleasant interactions with out staff. You are welcome with us any time! Happy Holidays! :) Warm Regards, Kate Paddock Assistant General Manager Holiday Inn & Suites Aggieland
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, TX

Very nice hotel clean and airy

Posted Dec 11, 2017
Pros: the hotel is always clean and friendly staff, the breakfast buffet is excellent and priced right
Location: The location was right for us since we were going to the next town south from where we were staying so it was convenient for us.
The staff was helpful and friendly, Also the cleaning staff were courteous and provided the things we needed for our stay. The temp in the room was great also because it was very cold outside when we were there.
Comment from Hotel Management
Dec 14, 2017 by Kate Paddock, Hotel Management
Dear Sandra, Thank you so much for taking the time to give us feedback on your recent stay. I am thrilled to read that you enjoyed your visit. We are all looking forward to having you with us again. Have a happy holiday and we will see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Very friendly staff and nice facilities. Enjoyed our stay thoroughly and will stay there again when in the area
Comment from Hotel Management
Dec 14, 2017 by Kate Paddock, Hotel Management
Dear Eric, I am so happy to hear that you enjoyed your time with us at our property. We hope that you have a wonderful holiday season and we will see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Clovis, NEW MEXICO

Last minute visit

Posted Nov 13, 2017
Pros: Location Room size Comfort of bed and pillows Cleanliness
I was visiting my daughter during a football weekend when rooms in College Station can be hard to find. I had planned on staying in her dorm and changed my mind at the last minute. This was one of the few rooms left in town and the price was a little inflated. I was pleasantly surprised when we got to our room and found it to be twice the size of a normal room. It was an accessible room #205. Very clean and very comfortable. We didn't use the pool or any of the other amenities but were very happy with our stay.
Comment from Hotel Management
Nov 14, 2017 by Katie P., Hotel Management
Dear Cathy, Thank you for your kind words regarding your recent visit. I am thrilled to hear that you enjoyed your time with us, and hope to have you back soon!
3 out of 5
by A verified traveler from Texas

Odor

Posted Oct 27, 2017
Mold Something fishy smelling on sheets Staff was friendly Xxxxxxxxxxxghjkjgddx can Not think of anything else do why are you making me as more words to my review Xxxxxxxcccccccccc and then a bear came out of the woods and locked my face I think you do not want this review so you are rejecting it based on too few words I gotta go I'm busy I really just want breakfast right now and go not want to have to keep typing Stop rejecting this review My bed sheets smelled like AS$
Comment from Hotel Management
Oct 31, 2017 by Frank S, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be working with the Housekeeping to make sure that what ever the challenge was in your room is prevented going forward. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Frank S General Manager
3 out of 5
by A verified traveler

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Nov 20, 2017
Dear Valued Guest, Thank you for taking the time to review our property. I am sad to see that it does not seem you quite enjoyed your visit. Please feel free to reach out to me directly to discuss what we could have done to turn those three stars into five. I do hope that you will give us another chance to exceed your expectations in the future! Kind Regards, Katie P. Assistant General Manager Holiday Inn Hotel & Suites - Aggieland