Exterior

Reviews of Hampton Inn Collierville

2.5 out of 5
Hampton Inn Collierville
1280 W Poplar Ave, Collierville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 480 out of 805 reviews" "
Rating 8 - Good. 224 out of 805 reviews" "
Rating 6 - Okay. 60 out of 805 reviews" "
Rating 4 - Poor. 18 out of 805 reviews" "
Rating 2 - Terrible. 23 out of 805 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone left the alarm clock set in my room and we were woken ip at 6 am. Also the bed seemed old and was uncomfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Naz

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in 20 years.
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Safe location with clean, spacious rooms and amazing free breakfast options. Cons: Poor TV entertainment options. No streaming services like Netflix. Walls are extremely thin and this location is near active train tracks.
Stayed 3 nights in Feb 2024

2/10 Terrible

Cory

Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Emma

Stayed 1 night in Feb 2024

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent condition and great breakfast
Stayed 2 nights in Feb 2024

6/10 Okay

Brendon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pet policy was not listed on there site! Charged $75 for small pet.
Stayed 1 night in Jan 2024

10/10 Excellent

Abigail, Humboldt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jorge, Kingwood

Traveled with family
Disliked: Staff & service
There were big dogs in a room barking constantly. Breaksfast is not the quality it used to be. Front desk did not inform properly about how the $10 per night in drinks and snacks works. Front desk does not provided receipt for voided charges.
Stayed 2 nights in Dec 2023

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great breakfast. 4 stars vs 5 because of mold obvious in framed art and exacerbating allergies.
Stayed 1 night in Dec 2023

4/10 Poor

William

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Stayed 1 night in Dec 2023

10/10 Excellent

Lynda

Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Litterally liked my whole stay here. We brought our service dog with us on this trip. The staff was very kind to him. Night time staff was very friendly . Day time staff (christine) was also very nice ..i wish i had gotten the names of the night audit one was just starting there and the other lady gave me a helpful list of places to eat and engaged in goid conversation with me. Our room was very clean , breakfast in the morning was amazing, good variety of food.. so glad we booked here.
Stayed 1 night in Dec 2023

2/10 Terrible

Betsy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not stay here ever again
Our TV and coffee maker didn’t work so went to front desk for help. Women just walked to the back office as I was talking to her. I thought she was calling someone, but she never came back. She said we couldn’t get a new room. Went to get coffee from the lobby ‘24 hour’ coffee station and it was ice cold. She said it wasn’t her job to make coffee and we would have to wait to 6am. I have never met a ruder, lazier front desk person!
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeff, Murfreesboro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was close to everything that I needed. There are plenty of restaurants within a couple of miles. The hotel was older, but it was very clean and quiet. Which for me means a lot. The front desk staff in the afternoon was super friendly and helpful; the morning staff at checkout...not so much. She was not very pleasant! I did not have time to enjoy the breakfast. Overall I would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Nov 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean The breakfast was great on both days of our stay. The temp to the room was good The only major complaint was the king size bed was horrible. The mattress needed to be replaced years ago I told the front desk employee on Tuesday and Wednesday how horrible the mattress was and did not receive any comment from the staff. We did not get much sleep due to the mattress We always stay at a Hampton Inn hotel when we travel
Stayed 2 nights in Nov 2023

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, safe hotel. Stay was friendly and hard working. Thank you
Stayed 1 night in Oct 2023

10/10 Excellent

Al

Traveled with family and small children, Business traveler
Liked: Amenities, property conditions & facilities
Was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Lisa at the front desk is awesome!
Stayed 2 nights in Oct 2023

10/10 Excellent

Terry

Stayed 1 night in Oct 2023

10/10 Excellent

Winter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a little dated as far as decor. However, it was spotless. The employees were all extremely nice and welcoming. Parking was a breeze. The rooms have large flat screen TV's with a variety of cable channels as well as Nest thermostats. Also, the complimentary breakfast was top tier (I personally LOVED the mini omelets). I would certainly stay here again!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was small and we couldn't get the air conditioner to cool the room, making it difficult to sleep. Other than that, I loved the staff and the clean rooms, and it had a great breakfast!
Stayed 1 night in Sep 2023

10/10 Excellent

Marcia

Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 2 nights in Sep 2023

10/10 Excellent

ALAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean business friendly
The hotel was in a good location, clean, quiet and well maintained. The service at check in was quick and very professional. The room was spacious and had plenary of towels. There were also several restaurants close
Stayed 1 night in Sep 2023

8/10 Good

LORI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great. Rooms were clean and the hotel is convienent to the interstate,plenty of places to eat nearby, Walmart and Target. Public restrooms downstairs were clean. Breakfast was good: Bacon, eggs, sausage and gravy, fried potatoes, sausage plus everything within the continental breakfast. I would stay there again.
Stayed 2 nights in Sep 2023

6/10 Okay

Brandon

Stayed 1 night in Sep 2023

10/10 Excellent

Nan

Stayed 3 nights in Sep 2023

10/10 Excellent

yusef bahir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and quiet town
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The only negative was the thermostat. The air conditioning kept cycling off during the night, regardless of the temperature setting.
Stayed 3 nights in Sep 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
☺️
Stayed 1 night in Aug 2023

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Very nice room, dated and dark public areas, friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Fun room. Nice facility.
Stayed 1 night in Aug 2023

10/10 Excellent

Mouhmoud

Excellent srrvice
Stayed 2 nights in Jul 2023

8/10 Good

Meagan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the desk was very helpful and kind
Stayed 1 night in Jul 2023

10/10 Excellent

Xandrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is convenient and a good price!
Stayed 1 night in Jul 2023

8/10 Good

Muhammad

Stayed 1 night in Jul 2023

6/10 Okay

Jameka

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Allison

Traveled with family
Had to cancel this reservation at the hotel. They had no power. Assuming I will get a refund
Stayed 1 night in Jun 2023