Lobby

Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
305 Salem Pl, Fairview Heights, IL

Reviews

7.2

Good

Rating 10 - Excellent. 118 out of 468 reviews" "
Rating 8 - Good. 159 out of 468 reviews" "
Rating 6 - Okay. 107 out of 468 reviews" "
Rating 4 - Poor. 44 out of 468 reviews" "
Rating 2 - Terrible. 40 out of 468 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 3 nights in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Easy access to I 64. Perfect for a place to sleep and continue on my journey.
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you very much for taking the time to write a review. We are glad to hear you had a pleasant stay. Safe travels!

10/10 Excellent

Janael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Thank you for taking the time to leave a review. We are very glad to see you had an pleasant stay.Have a great rest of your day!

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean and new.
Stayed 1 night in Dec 2023
Response from Management on Jan 12, 2024
Dear Gary,Appreciate your feedback! Glad you found everything to your liking. Looking forward to hosting you again soon.

4/10 Poor

Anthony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
spent the night in what seemed like a cheap hotel and woke up to a roach crawling around on the dresser mentioned it at checkout and all the clerk responded was “thanks for letting us know” no apology or nothing being I already spend the night didn’t see a reason to fight for a refund that I would probably never get just checked out and left after inspecting all my clothing/belongings. Breakfast didn’t look like anything special but chose not to eat after seeing bugs in the room don’t want to think what’s in the food area
Stayed 1 night in Dec 2023
Response from Management on Jan 12, 2024
We're sorry to learn about the issue you experienced. We've already addressed this to ensure a swift resolution. If you have any more details or if there's anything else you'd like to share, please feel free to reach out. We appreciate your feedback.

8/10 Good

SANDI

Stayed 1 night in Nov 2023
Response from Management on Jan 12, 2024
Thank you for taking the time to leave a review. We hope to welcome you back in the future.

4/10 Poor

steven

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not a good night sleep.
Beds were hard. Pillows very flat. AC made a awful noise the whole time. Bunch of weed and cigarette smoke. Not enough toilet paper. I could go on and on.
Stayed 1 night in Nov 2023

4/10 Poor

Trisha

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Claudia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very cleaned and a lot of restaurants and stores near. Loved the fridge size, worked really well. Staff was friendly. Loved the location. Only con mattress could’ve been softer but overall enjoyed my stay and would book here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Darin A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Steve, Lakeland

Traveled with family
Room was nice. The system of having control of power isn’t good. To not have refrigerator cool for check in isn’t good. Apparently the door switch to control AC/heat wasn’t working correctly as the system would turn off after 15 minutes. Once door was opened again then power came back to it. I’ve machine was not working as well.
Stayed 1 night in Oct 2023

10/10 Excellent

KIMBERLY

Business traveler
Liked: Property conditions & facilities, room comfort
1st time staying here. Hotel is older but very cleanand staff was nice. Breakfast was very limited but was ok we went accross the road and got food. Will stay again. Beds were ok but they could use some new mattresses.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The drunk front desk guy gave my room to someone else. I was just lucky they had extras
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Stayed 1 night in Aug 2023

8/10 Good

Heather

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet room. Older place but it’s great for a stop over. I travel alone and safety is number one to me. It felt safe for myself and my car outside. Pet friendly with a reasonable pet fee is a bonus.
Stayed 1 night in Jul 2023

10/10 Excellent

Khai

Traveled with family and small children
Liked: Amenities, property conditions & facilities
My wife is very satisfied
Stayed 1 night in Aug 2023

6/10 Okay

Heidi

Traveled with family
Liked: Staff & service
Older hotel, pool not in service, non smoking room smelled like smoke.
Stayed 2 nights in Jul 2023
Response from Management on Aug 4, 2023
Thank you for taking the time to write a review, Heidi. As shown on the website. this location does not have a swimming pool anymore. We apologize for the smell of smoke in your room, we have let the housekeeping team know about this. We hope the rest of your stay was pleasant and hope to get the opportunity to accommodate you again. Thanks.

8/10 Good

Eufrocina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator
Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Thank you for leaving a review! We are aware of the inconvenience of our elevator being down during your stay as it has been a frustration for us as well and we apologize for it. Unfortunately, our contracted elevator company has been of no help in assisting us and we are tirelessly looking at ways to get it back up ASAP.We hope the rest of your stay was pleasant and hope to see you again!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "included breakfast" was bare bones and needs to be expanded.
Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Thank you for taking the time to write a review, David! We have taken your comment regarding breakfast expansion into consideration and will make appropriate adjustments. We are glad to see the rest of your stay was pleasant and hope to get the chance to accommodate you in the future.

8/10 Good

Scott

Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Trip
It is my go-to hotel when I visit St Louis. It is clean, in a great safe location, well-maintained, minutes from downtown, and very affordable.
Stayed 1 night in Jul 2023

6/10 Okay

Haydn

Stayed 1 night in Jun 2023

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place convenient .
Stayed 2 nights in Jun 2023

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value
It is the best value for the money. This was half the price of our other motels on our trip and we had clean beds and a very clean bathroom. If you want more, then pay more.
Stayed 1 night in Jun 2023
Response from Management Team on Aug 4, 2023
Thank you for taking the time to leave us a review, Kay! We are glad to hear your stay was pleasant and hope to see you again. Thanks!

8/10 Good

Michelle

Liked: Staff & service
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
It’s just ok
When we first got there we were given one room that smelled like straight cigarettes. However, the concierge quickly moved us to a different room and was super nice and helpful. The next morning I asked for TWO extra towels and the the morning concierge absolutely refused to give me TWO towels unless I brought him my dirty ones. Also, at first he was hesitant to give us another washcloth when we only had one for two guests. The breakfast was underwhelming, if you want a waffle and cereal then perfect, if not good luck. The room was outdated, which was fine, it was still plenty comfortable. But the bathroom needed to be cleaned and the sink faucet needed to be replaced as hardly any water came out (see photo of the faucet on high with a trickle coming out). There was a dirty washcloth under the counter behind the garbage can which probably speaks for the thoroughness of housekeeping. Overall I guess it wasn’t too bad if you were just staying there for one night but for any more I would stay elsewhere. I wasn’t expecting a ton from a cheaper hotel but I was expecting better from a prominent chain.
Stayed 2 nights in May 2023

2/10 Terrible

Brandon

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Had stains all over the blankets mini fridge didn’t work and smelled like mildew and also the air conditioners didn’t work
Stayed 1 night in May 2023

8/10 Good

Alita

Stayed 2 nights in May 2023

8/10 Good

James B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Room was clean. Refrigerator was loud. Air con worked good. Good Wi-Fi. Front desk employee was friendly. Conveniently located. Bed was comfy.
Stayed 1 night in May 2023

8/10 Good

Gaurav

Stayed 1 night in May 2023

6/10 Okay

Haylee

Stayed 1 night in May 2023

8/10 Good

Rahul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay with few Breakfast item
If you are planning for a descent hotel with Breakfast then it’s an average recommendation. They have very limited things for breakfast. Just Waffel, coffee, some muffins and apples.
Stayed 2 nights in Apr 2023

10/10 Excellent

Peggy

Stayed 1 night in Mar 2023

4/10 Poor

Danijela

Disliked: Cleanliness
It was very noisy, the sheets were dirty. Check in was very slow. Staff was pleasant, they tried their best but unfortunately wasn't enough to make this stay pleasant.
Stayed 1 night in Mar 2023
Response from Management on Mar 21, 2023
Thank you for taking the time to provide us with feedback about your recent stay. We are sorry to hear that you experienced noise issues during your stay, and that the sheets in your room were not up to our usual standard. We also apologize for any inconvenience caused by a slow check-in process.We are glad to hear that our staff was pleasant and tried their best to assist you during your stay. However, we understand that these issues impacted your overall experience, and we are sorry that we were not able to provide you with a more enjoyable stay.Please know that we take your feedback seriously, and we will work to address the issues you raised in order to improve our services and facilities for our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay in the future.

8/10 Good

Dezarray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econo review
Loved my stay it was Comfortable, Nice, Clean nd relaxing but really do hate that they didn’t hve hot Breakfast such as; eggs, potatoes nd things like that but overall my stay was pretty kool
Stayed 1 night in Mar 2023
Response from Management on Mar 21, 2023
Thank you for choosing to stay with us and taking the time to share your feedback about your experience. We are glad to hear that you found your stay with us to be comfortable, nice, clean, and relaxing.We appreciate your comments about our breakfast offerings and understand that a hot breakfast with items such as eggs and potatoes would have enhanced your experience. We do offer a continental breakfast as part of our complimentary breakfast offering, and we apologize if this did not meet your expectations.Please know that we value your feedback and will use it to continually improve our services and amenities for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Thank you again for your stay with us and for sharing your thoughts.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Trip
Very good budget hotel. The staff was very nice during check-in. Great location. It is a very safe area with lots of restaurants and shopping nearby. My room was clean and spacious. No complaints! You are also only like 10 to 15 minutes from downtown St. Louis.
Stayed 1 night in Feb 2023
Response from Management on Feb 6, 2023
Thank you very much for your visit as well as for sharing your positive review. It is a pleasure to see that you had a satisfactory stay experience. Glad that you enjoyed our location as well as our hospitality. Our team is really inspired and look forward to welcoming you back again.

8/10 Good

Ekunno

Liked: Staff & service, room comfort
You can tell after the pandemic hotels have a lot of work to get them back to the way they were.
Stayed 1 night in Jan 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2022

8/10 Good

James

Stayed 1 night in Dec 2022

8/10 Good

Thomas

Stayed 1 night in Dec 2022

2/10 Terrible

kendall

4/10 Poor

Lauren

Traveled with partner
Disliked: Cleanliness
i didnt like that there wasnt even a real sheet on the bed. the whole hotel had some funky smell to it. the room was just poorly cleaned there was nothing i liked about the property and will not be staying again
Stayed 1 night in Nov 2022
Response from Management on Nov 28, 2022
Thank you for taking the time to leave a review. We are sorry to hear your stay was not positive. We take pride in providing a clean atmosphere and we apologize for coming short in this during your stay. We have shared your comments with the housekeeping staff and hope to get the chance to better accommodate you in the future.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Shannon

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very upset cuz took my kids to swim amd they didn’t even have the pool available. Could I please get a credit for this
Stayed 2 nights in Oct 2022
Response from Management on Oct 29, 2022
We apologize for your subpar experience. Unfortunately, this facility does not have a swimming pool and there is no swimming pool that is listed on the website. We hope you are better accommodated in the future regarding correctly choosing a location based on amenities listed on the website.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Just what’s needed
It was a clean room and comfortable bed. There were no frills or special amenities, but it had everything we needed. My only complaint was the TP holder was so far away and awkward from the toilet we ended up taking the roll off and sitting it on the bathroom counter.
Stayed 2 nights in Oct 2022
Response from Management on Oct 29, 2022
Thank you for taking the time to leave a review. We are happy to hear you were overall satisfied with your stay. We have taken your comments regarding the holder into consideration and will make any appropriate changes, thanks! We hope to get the chance to better accommodate you in the future.

6/10 Okay

Brandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Its ok
Stayed 1 night in Sep 2022
Response from Management on Oct 29, 2022
Thank you for leaving a review. We are consistently attempting to better our services and were hoping we were let known of what we could have done better. Nonetheless, we hope to get the chance to better accommodate you in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great although I do w
Stayed 1 night in Sep 2022
Response from Satff on Oct 4, 2022
Thank you for staying with us.

6/10 Okay

Kristina

Liked: Staff & service, room comfort
Nice stay but hotel could use some updating. Definitely not a 5 star hotel but the stay was overall nice for quick 1 night.
Stayed 1 night in Sep 2022
Response from Hotel Staff on Oct 4, 2022
Thank you for staying with us.

6/10 Okay

Leea

Traveled with family
Liked: Staff & service
It’s a place to sleep
It’s ok to lay your head down and sleep for a night. The bathroom wasn’t thoroughly clean, saw hair in tub and on floor. The beds had hair on the sheets, the refrigerator had not been wiped out and was moldy. The walls are paper thin and could hear everything in the room next door. Also, the continental breakfast was sad and not worth even going down for.
Stayed 1 night in Aug 2022
Response from Management on Sep 3, 2022
We would like to apologize for your experience. We have shared your comments with the housekeeping staff to ensure this does not happen in the future. Thank you for staying with us and we hope to get the chance to better accommodate you in the future.