Ratings based on 178 Verified Reviews

3.6 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Beautiful and well taken care of

Posted Feb 21, 2017
Pros: Clean, friendly staff, nice bar/restaurant
Cons: Sound proofing ;)
Location: About a 25 minute drive into St. Louis, there's also a mall, target, and grocery store about 5 minutes away.
The hotel was really nice, I know they're still under construction, but overall it's really very nice. The only downfall really was the first night was veryyy loud. I'm not sure what time the pool closes, but there were tons of people in it being pretty loud until what seemed like midnight (i'm all for pool hours being late, but maybe an 18 and over after -- time would be beneficial since the noise carries to the top floor). At the same time, the people in the ''connecting'' room were SCREAMING for an hour. Front desk did come up after 2 phone calls to tell them to quiet down. I know that's not the hotel's fault, but it was definitely not a good experience sleep-wise the first night.
1 out of 5
by A verified traveler

Staff was incompetent and pass the blame to others

Posted Feb 13, 2017
This is the 3rd time in 4 years that we have stayed at the Atrum for the Championship swim meet. Now, under new management. I made my reservations 9 months in advance (online). I selected a room not poolside. We were given I room directly over pool... staff told me, I had to specially request no poolside, which is not an option online. First night, no hot water, blamed it on the swimmers staying at hotel. Told water would be hot in 30 minutes. No hot water until over an hour on 2nd floor (after 10 pm) and much longer for 3rd floor. Finally, found out boiler broke. Three days later in morning, the swimmers were gone and we again had NO HOT WATER!!! More excuses!! And the breakfast was awful... watery, runny eggs.....I would suggest staying where the staff is courteous and honest about issues. And the "newly" renovated hotel is actually up to date!
3 out of 5
by A verified traveler from Portlanf

Nice facade. Questionable bones.

Posted Feb 6, 2017
The entrance to the hotel has been redone and looks very inviting. Then, I realized the 'fire place' is fake, the lobby is super loud, and upon entry there is a strong smell of chlorine because the pool is just on the other side of this partial wall. The room was darkly painted and clean. The bed was super comfortable. The bathroom looked nicely, recently redone. However, the second day of our stay included a toilet leak. The staff asked, "do you want us to send a maintenance person up?" We did and so they did. It was dealt with while we were out. Staff are nice at the front desk, but a little unprofessional. The hot tub wasn't working in the pool area, but the exercise room had brand new machines. There wasn't a tv in the room which was actually kind of nice. The place is clearly still working out some kinks. The cleaning staff was great!
Comment from Hotel Management
Feb 8, 2017 by Ross, Hotel Management
Thank you for your feedback regarding your recent stay with us. I'm sorry to hear that there were some things you didn't enjoy. We appreciate hearing from our guests in order to grow and make changes when needed, so thank you for that. I'm glad that we were able to take care of your toilet leak in a timely fashion and that you found our beds and cleaning staff to be great. I hope you consider staying with us again in the future if you're ever in the area. Thanks again!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Under renivation

Posted Nov 26, 2016
The hotel is under renivation, so areas were being painted and work was incomplete. But the room we had was nice and clean and I slept good. The breakfast coupon wasnt for a free breakfast, it was for a discounted breakfast, so take money down with you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC.

Would recommend.

Posted Nov 11, 2016 on Orbitz
Pros: Really enjoyed my stay at the hotel. They have brand new rooms. Was pretty chilly out during my stay so the INDOOR pool was utilized. The bar that is apart of the hotel was convenient. No free breakfast though.
Cons: Still under construction. Also there was no breakfast.
Location: Hotel is located at the end of the strip of stores. Still accessible.
Comment from Hotel Management
Nov 15, 2016 by Ross, Hotel Management
Thank you for providing feedback. I am glad that you enjoyed your stay with us and appreciated our convenient amenities. Please come back and stay with us again!
5 out of 5
by A verified traveler

Great Hotel Experience

Posted Nov 11, 2016 on Hotels
Samantha at the front desk was very welcoming and friendly. All staff members I interacted with were very helpful and accommodating. I will stay there again on my next trip to the area.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for providing feedback regarding your recent stay. We are glad you had an enjoyable experience and look forward to your return! Thanks again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Crest Hill, United States of America

Newly Remodeled Upscale Hotel

Posted Nov 2, 2016
Pros: Everything was brand new with the exception of the pool which will be upgraded this winter. Rooms were beautiful and big. Bed was huge and super comfortable. Restaurant bar had great food and drinks. Breakfast buffet was a steal at 6.99 per person. Even got 2 free drink coupons with our room. They were on the tail end of construction in the lobby and one exterior wall, but that being said it was still very quiet. Bartender was very sweet and informative on things to do in the area.
Cons: The first front desk lady could have been a little more helpful at check in. We wouldn't have even known about the breakfast and free drink vouchers had the bartender not told us that first night. They has no snack machines, just soda and some candy at the front desk and the bar/ restaurant closed very early on halloween. The construction guys had the pool door propped open to utilize a electrical outlet for a table saw so it was pretty cold in there, but maintenance man came and fixed the issue immediately and was super sweet. Sauna wasn't working, but the hot tub was great. We were told the whole pool area would be receiving an upgrade soon because they were turning into a premier best western. All of these little things didnt deter our trip whatsoever. All & all...Hotel was fantastic, for the price it was a steal!
Location: About 10 minutes from riverfront, casino, historical and haunted sites. We were there during Alton's 100th anniversary Halloween Parade.
1 out of 5
by A verified traveler from US

Misleading and misinformation

Posted Oct 29, 2016
We had called and verified twice that the shuttle would take us to Grafton before we booked the hotel and were told both times that they would indeed take us to Grafton. When we showed up we were told that it does not go that far. The shuttle driver, Cody was very nice and said that some times they do take people to Grafton and he even tried to talk his manager into taking us but he still said no. We were so disappointed that when we got back at the end of the night we didn't even end up checking in and just drove the two hours home.
Comment from Hotel Management
Nov 3, 2016 by DOS, Hotel Management
We are sorry to hear about your inconvenience. We do not shuttle guests to Grafton, we are sorry for the misinformation.
5 out of 5
by A verified traveler

Convenient and Welcoming Hotel

Posted Oct 28, 2016 on Hotels
Our stay could not have been nicer. Front desk people were very nice and welcoming, restaurant breakfast and service was outstanding. Everyone was very friendly and accommodating during our stay.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Thank you very much! We look forward to serving you again soon!
3 out of 5
by A verified traveler from US

Small issues but too many of them

Posted Oct 18, 2016
No one at front desk for several minutes and hotel under construction so my daughter kept saying I don't think they are open.TV in room didn't work after maintenance tried for several minutes had to switch rooms. Breakfast was spread out around restaurant like area half on bar behind seating half by front windows but not clear what available to consumer. Was not told I would need to bring breakfast tickets with me however server helped sort out cause tickets were in original room envelope.. Room was very comfortable and clean..