Nice facade. Questionable bones.
Posted Feb 6, 2017
The entrance to the hotel has been redone and looks very inviting. Then, I realized the 'fire place' is fake, the lobby is super loud, and upon entry there is a strong smell of chlorine because the pool is just on the other side of this partial wall. The room was darkly painted and clean. The bed was super comfortable. The bathroom looked nicely, recently redone. However, the second day of our stay included a toilet leak. The staff asked, "do you want us to send a maintenance person up?"
We did and so they did. It was dealt with while we were out. Staff are nice at the front desk, but a little unprofessional. The hot tub wasn't working in the pool area, but the exercise room had brand new machines. There wasn't a tv in the room which was actually kind of nice.
The place is clearly still working out some kinks. The cleaning staff was great!
Comment from Hotel Management
Feb 8, 2017 by Ross, Hotel Management
Thank you for your feedback regarding your recent stay with us. I'm sorry to hear that there were some things you didn't enjoy. We appreciate hearing from our guests in order to grow and make changes when needed, so thank you for that. I'm glad that we were able to take care of your toilet leak in a timely fashion and that you found our beds and cleaning staff to be great. I hope you consider staying with us again in the future if you're ever in the area. Thanks again!