Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Candlewood Suites O Fallon, an IHG Hotel

2.5 out of 5
Candlewood Suites O Fallon, an IHG Hotel
1332 Park Plaza Dr, O'Fallon, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 110 out of 288 reviews" "
Rating 8 - Good. 97 out of 288 reviews" "
Rating 6 - Okay. 43 out of 288 reviews" "
Rating 4 - Poor. 24 out of 288 reviews" "
Rating 2 - Terrible. 14 out of 288 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated rooms with wonderful kitchenettes.
Stayed 2 nights in Apr 2024
Response from Debra Luevano on Apr 23, 2024
Thank you for the outstanding review.

6/10 Okay

Heather

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Room had a few cleanliness issues that were missed, nothing major but little things like spilled soda behind the tv on the wall with the cup lid still back there. Kitchen and fridge were very clean. overall it was an easy night, no real issues. Check in person was nice as well as the lady when leaving. Bed is not comfortable whatsoever so keep that in mind if you stay here. Bedding smelled really clean though!
Stayed 1 night in Mar 2024
Response from Debra Luevano on Apr 6, 2024
Thank you for the review.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wonderful. We loved our stay. We will be staying again.
Stayed 2 nights in Dec 2023
Response from Debra Luevano on Mar 11, 2024
Thank you, Sandra. I'm delighted that you had a good stay at Candlewood suites.

6/10 Okay

roisel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stuff was not really pleasant
Stayed 1 night in Mar 2024
Response from Debra Luevano on Mar 11, 2024
Thank you for the review. I apologize that your stay was less than perfect, was a manager available to you to help with accommodations?

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally leave reviews but I wanted to share how wonderful this hotel is. I don’t think I’ve ever stayed at a place that was so clean. We were only there for one night and didn’t need to make use if the kitchenette but everything looked great. This is definitely on my list for future visits to the area!
Stayed 1 night in Feb 2024
Response from Debra Luevano on Feb 7, 2024
Thank you so much Gail for this outstanding review. I hope that we can accommodate you in the future.

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024
Response from Debra Luevano on Apr 6, 2024
Thank you, Lauren, for the perfect score!

10/10 Excellent

Desiree

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Sometimes you just beed to get away and this was the perfect get away. And they are pet friendly!
Stayed 2 nights in Jan 2024
Response from Debra Luevano on Jan 29, 2024
Wonderful! I am so happy that we can provide a relaxing place for you. We look forward to seeing you next time Desiree.

4/10 Poor

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Candlewood overnight stay
The room had a strange smell. There wasn’t enough cups for the two of us, there was urine stains on the front of the toilet, exposed wires under the heating & cooling system, and a LARGE amount of mold up and down the right window side.
Stayed 1 night in Jan 2024
Response from Debra Luevano on Jan 22, 2024
Thank you for taking the time to give us a review. We apologize for the inconvenience. While on property did you ask to speak to a manager or request to have your room moved?

8/10 Good

Keisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Debra Luevano on Jan 9, 2024
Thank you for the wonderful review Keisha.

4/10 Poor

Laniesha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Eh
I didn’t want to do this, but I haven’t heard back from the company about my issues yet. The first room I was placed in had bed bugs crawling from behind the headboard. Once I let the front desk know they did switch my room which I was thankful for. But in that second room, the sheets& comforter were dirty with reddish colored stains all over them, there was a couple holes in the comforter as well and I don’t believe that the linens I was given for the sofa bed were cleaned either (they also had stains). There was still food on the carpet from the previous people that stayed.
Stayed 1 night in Dec 2023
Response from Debra Luevano on Jan 9, 2024
Thank you again for speaking with me last week about your issue. I apologize for the inconvenience of you being checked into a room that was off market to sell. In the future as I mentioned I will be happy to accommodate a free night's stay for issues.

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debra Luevano on Jan 9, 2024
Thank you for the Perfect score! We hope to see you in the future.

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely & even had a refrigerator, stovetop, dishwasher!
Stayed 1 night in Dec 2023
Response from Debra Luevano on Jan 1, 2024
Thank you for the wonderful survey.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Debra Luevano on Jan 1, 2024
Thank you, Sarah, for the wonderful score!

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My fiance and I had an amazing stay. The Room was clean and a great size. The bathroom had perfect space to get glammed up for dinner. I just did not like there, were items from the previous guest in the kitchenette.
Stayed 1 night in Nov 2023
Response from Debra Luevano on Nov 20, 2023
Thank you for the review, I apologize for the issue you experienced. I will speak with my staff about this, and I look forward to your returning business.

10/10 Excellent

raymond

Stayed 2 nights in Oct 2023
Response from GM on Nov 25, 2023
Thank you so much for taking the time to leave a review. We look forward to your next stay with us!

2/10 Terrible

Merry

Stayed 1 night in Oct 2023
Response from Debra Luevano on Nov 20, 2023
Thank you for the review. Unfortunately, I don't see any feedback.

10/10 Excellent

Marcia, Verona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient front desk staff. Made me feel really welcome and was perfect after a stressful day.
Stayed 1 night in Oct 2023
Response from Debra Luevano on Nov 20, 2023
Thank you for the great review. I look forward to you staying with us in the future for you lodging needs.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Debra Luevano on Sep 25, 2023
David, thank you for the wonderful review.

8/10 Good

Marielle

Traveled with group
Liked: Property conditions & facilities, room comfort
Decent
We enjoyed it. It was a decent stay.
Stayed 3 nights in Sep 2023
Response from Debra Luevano on Sep 25, 2023
Thank you, Marielle, for the wonderful review.

10/10 Excellent

Colt

Stayed 1 night in Aug 2023
Response from Debra Luevano on Sep 25, 2023
Thank you, Colt, for the perfect review.

2/10 Terrible

Jasmine

Stayed 2 nights in Jul 2023
Response from Debra Luevano on Sep 25, 2023
Thank you for taking the time to summit a review. I apologize for your stay not being a pleasant one. I hope in the future we could make it up to you.

8/10 Good

Beverly, Mount Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
A little bit scary hearing ppl argue in rooms when waling to room.
Stayed 1 night in Jul 2023

10/10 Excellent

glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, safe and convenient with a comfortable bed.
Stayed 1 night in Jul 2023

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, property conditions & facilities
The room was not clean. Told the front desk and they gave me a bottle of wipes to clean the room with. Woke up to a bed bug crawling on me.
Stayed 3 nights in Jul 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a good location close to the interstate. The room was very nice and clean and up to date.
Stayed 1 night in Jul 2023
Response from Debra Hooker on Jul 6, 2023
Thank you for the great review.

8/10 Good

Monte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thrills place but clean and comfortable. Staff was extremely nice and helpful!
Stayed 6 nights in Jun 2023
Response from Debra Hooker on Jul 6, 2023
Thank you for the great review!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, had some basics in the kitchenettes and the staff was nice :)
Stayed 1 night in Apr 2023
Response from Debra Hooker on Jun 25, 2023
Thank you for taking the time to leave a review! We look forward to your next stay with us!

10/10 Excellent

Davd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised!
I thought this would be another one of those cheap places. Was totally surprised about how nice it was. Very impressed.
Stayed 1 night in Jun 2023
Response from Debra Hooker on Jun 25, 2023
Thank you for taking the time to leave a review! We look forward to your next stay with us!

8/10 Good

Greg, TROY

Stayed 1 night in Jun 2023

10/10 Excellent

Dylan

Stayed 1 night in Jun 2023
Response from Debra Hooker on Jun 25, 2023
Thank you for taking the time to leave a review! We look forward to your next stay with us!

10/10 Excellent

Chipper

Stayed 1 night in May 2023
Response from Debra Hooker on Jun 6, 2023
Thank you for the review!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
I would not stay here again.
Long wait to check-in and check-out—hardly anyone tending the front desk. Dirty dishes in cupboard. No forks available. Shortage on bath towels and toiletries. There was a dead bug under the bathroom sink. The beds were not comfortable. One keycard stop working after a day—didn’t bother to get another one since no one is ever at the front desk. Staff weren’t friendly except for maybe two.
Stayed 3 nights in May 2023
Response from Debra Hooker on May 30, 2023
Good afternoon, I apologize for the issues you experienced during your stay. I do hope you was able to speak with a manager about all your concerns.

8/10 Good

Quyn

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Probably pretty nice when it was built. Staff was great upon check in. Room itself is old and not clean. Has a mildew odor. I have photo evidence.
Stayed 1 night in May 2023
Response from Debra Hooker on May 30, 2023
Thank you for letting us know the issue. I apologize that you did not have a pleasant stay.

8/10 Good

VERA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Debra Hooker on May 30, 2023
Thank you for the wonderful review.

10/10 Excellent

VERA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Debbie on May 16, 2023
Wonderful! Thank you so much for the great review.

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Debbie on May 16, 2023
Perfect! Thank you so much for the wonderful review!

8/10 Good

Pura A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was convenient to all the dining areas with a great selection of restaurants. It was also a quick five-minute drive to the St. Clair Bowl where we bowling a tournament. What we didn't like was that there was no lobby per se. Sometimes it's just nice to sit in a lobby area where there are sofas and tables and friends can gather and play cards or games.
Stayed 2 nights in Apr 2023
Response from Debra on May 9, 2023
Thank you for the review!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique but great for the price and location.
Stayed 2 nights in Apr 2023
Response from Debra Hooker on Apr 30, 2023
Thank you for the review!

4/10 Poor

Gina

Stayed 1 night in Apr 2023
Response from Debra Hooker on Apr 30, 2023
Thank you for the review!

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Non intrusive
Stayed 1 night in Mar 2023
Response from Debra Hooker on Apr 30, 2023
Thank you for the review!

4/10 Poor

samantha

Traveled with partner
Liked: Property conditions & facilities
clean picked up
Stayed 1 night in Mar 2023
Response from Debra on Mar 27, 2023
Thank you for the review.

6/10 Okay

Chelsea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great minus the phone calls some people are just to Nosey no privacy
Stayed 1 night in Mar 2023
Response from Debra on Mar 8, 2023
Thank you for the review.

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Debra on Mar 27, 2023
Thank you for the review.

8/10 Good

BRECK

Stayed 1 night in Nov 2022
Response from Debra Hooker on Nov 29, 2022
Thank you for the review.

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood suites king suite
The room was very clean, and the staff was nice.
Stayed 1 night in Nov 2022
Response from Debra Hooker on Nov 29, 2022
Thank you for the review.

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Debra Hooker on Nov 29, 2022
Thank you for the review.

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, room comfort
Good but Nothing Special
It was in a convenient location which included many places to eat nearby. The lobby is very small and most of the time there's no one behind the front desk.
Stayed 3 nights in Oct 2022
Response from Debra Hooker on Nov 1, 2022
Thank you for the review!

8/10 Good

MARTHA, ARVADA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We had to ask for help with AC, TV, and stove. TV had no viewer guide—only a list of channels Stove never did work
Stayed 1 night in Oct 2022
Response from Debra Hooker on Nov 1, 2022
Thank you for the review!

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Debra Hooker on Nov 1, 2022
Thank you for the review!

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2022