Great if you like sleeping in a sauna...
Posted Aug 30, 2016 on Hotels
Flew into St. Louis. I requested a room on floor 2-3 at booking. I selected this hotel based on the arcade games, free wi-fi & breakfast. We got to the hotel at 2am & checked in. Despite my request, we were booked into a room on the 1st floor even though the lot was nearly empty. Too tired to complain, we went to our room, unlocked the door, & walked in to what I though was a sauna. The humidity in southern IL in Aug is downright brutal, but the inside of this room was more humid than anything I've every experienced outdoors. Every cloth surface felt damp, including the sheets, towels & carpet. At first I thought it was because the room a/c was off most of the day and the a/c would catch up. I was wrong. The rattly a/c ran all night (it never cycled off) and by morning I was drenched in sweat.
Woke up the kids for the typical cheap hotel breakfast. No protein except for some rubbery, microwaved omelettes. Time to pack up, I turned on the TV to entertain the kids for 30 min, not working ("We've detected an interruption in your service"), got out the tablets to stream Netflix, wi-fi not working & finally gave them some quarters to go play some video games in the lobby (they were turned off). Good thing I didn't need the wi-fi to do any work.
Overall, one of the worst hotel experiences ever. I would have expected this from a $50/night hotel, but at almost twice that I definitely felt cheated. We would have been more comfortable sleeping in the car.
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am so sorry for the laps in service you experienced during your stay. Thank you for your feedback we use every review to improve upon our guest experience. We had maintenance address the AC issue as to avoid this issue recurring. Please come see us again to see how we are improving so we may provide you and your family with a 5 star stay!