Room, 2 Queen Beds, Courtyard View | Premium bedding, in-room safe, desk, laptop workspace

Reviews of DoubleTree by Hilton Collinsville - St. Louis

4 out of 5
DoubleTree by Hilton Collinsville - St. Louis
1000 Eastport Plaza Dr, Collinsville, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 76 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Zachary

Disliked: Cleanliness, amenities, property conditions & facilities
Not the best to stay at. Rooms outdated, phones don’t work, tv never worked…
Stayed 5 nights in Mar 2024
Response from Michael Geoghegan on Mar 23, 2024
Hello Zachary,I wanted to thank you for your loyalty as a Hilton Honors member, and for taking the time to share your experience with us about your stay. I also wanted to apologize for the issues you encountered with the condition of your room, and the phone and TV not working. We are about to go through a full renovation to update the property, and I will discuss these other matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can. Thank you again for sharing your experience and I look forward to speaking to you further.

8/10 Good

Brandy

Liked: Staff & service
It was quiet and next to the convention center. It is a bit outdated. But it was a good stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Harjot

Stayed 1 night in Feb 2024

2/10 Terrible

Ryan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The tub would not drain, the air conditioner was so loud it kept me up all night, the counter was dirty and sticky, and the lamp would not turn off.
Response from Michael Geoghegan on Feb 15, 2024
Hello,Thank you for taking the time to share your feedback with us. We greatly apologize for the issues with the tub, the air conditioner, the lamp, and the cleanliness of the bathroom counter. I will discuss these matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can.

6/10 Okay

Reginald

Liked: Cleanliness, staff & service
stayed in room 116 which while clean there is a badly cracked toilet; that does not leak but is unseamly...
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Liked: Amenities
Nice place
Stayed 2 nights in Dec 2023

8/10 Good

Chrissa

Stayed 1 night in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Where’s breakfast?
Our room was a bit dated and worn. I was disappointed that they didn’t offer any type of free breakfast. A continental breakfast was $12 and a regular breakfast was $16. We chose to go out for breakfast.
Stayed 1 night in Dec 2023
Response from Michael Geoghegan on Dec 28, 2023
Hello and thank you for taking the time to share your experience with us. I apologize for the condition of the room and the breakfast price. We are about to go through a full renovation to fix the condition issues, and I will discuss the breakfast with our staff. If there is anything else we can do please let us know. Thank you again for sharing your experience with us and have a wonderful week.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. We enjoyed our stay, the staff were wonderful.
Stayed 1 night in Dec 2023
Response from Michael Geoghegan on Dec 22, 2023
Thank you for the great score and compliments. These are always great to hear and share. We look forward to your next visit.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the welcoming staff. I do not appreciate an extra fee in case one has to change the reservation or possibly even cancel.
Stayed 2 nights in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great space
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Y
Stayed 1 night in Dec 2023

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Michael Geoghegan on Feb 15, 2024
Hello,Thank you for staying with us and for the great score. We hope to see you again in the near future.

10/10 Excellent

Albert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close enough to everything 😎😎😎
Stayed 5 nights in Nov 2023

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! The staff is par excellence! Very friendly and accommodating! The furniture and tubs in rooms are very old, but clean. The mattress was new and super comfy! Fabulous stay! We’ll go back next year.
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 28, 2023
Hello,Thank you for the kind compliments as these are always great to hear and share. I do apologize for the condition of the furniture and tubs. We are about to go through a full renovation at the beginning of next year to refresh the hotel. Thank you for sharing your experience and we look forward to welcoming you back in the future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 18, 2023
Thank you for the great rating. We appreciate the feedback. Hopefully we will see you again in the near future.

8/10 Good

Alnetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice workers. House keeping could be better.
It was okay. I had to switch rooms because my room had vomit on the wall by the bed! It was gross! My room phone was not working because it was not charged up.
Stayed 2 nights in Nov 2023
Response from Michael Geoghegan on Nov 18, 2023
Hello Alnetta,Thank you for the rating and for sharing your experience with us. I greatly apologize for the issue of the dirty wall in your room as that is truly unacceptable. We will discuss this with our housekeeping staff to address the issue. If there is anything else we can do to Make It Right, please let us know and we will be happy to help in any way we can.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 11, 2023
Thank you for the wonderful score. We appreciate the feedback. We hope to see you again in the near future.

6/10 Okay

Brenda, Overland Park

Traveled with partner
Disliked: Property conditions & facilities
eThe room was okay little outdated and there were not enough electrical outlets the way they had everything plugged in, we knew one spark and the place was going to go up in flames. Also my husband left a pair of tennis shoes ( not the hotel fault) called the hotel and they transferred me to the housekeeping dept. left msg and ad of yet have not heard back from anyone!!
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 28, 2023
Hello,Thank you for taking the time to share your experience with us. I greatly apologize for the issue with the outlets and the response about the tennis shoes. We are about to go through a full renovation at the beginning of next year to refresh the property and one of the items is the number of outlets. I will also look into the tennis shoes personally. If there is anything else we can do please let us know. Thank you again for sharing your experience and we hope to see you again in the near future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim on Oct 23, 2023
Hi, Denise! Thank you for staying with us and for the great review. We hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Michael Geoghegan on Sep 29, 2023
Hello Mark,Thank you gor the great score. We look forward to your next stay.

10/10 Excellent

Allison

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

steven

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel! Will stay again! Great for my family stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Roger

Stayed 1 night in Aug 2023

10/10 Excellent

Jharri

Stayed 1 night in Aug 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

frederick, Newberry Park

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom smelled mildewy and dank In the morning after feeling congested found damp mold in and under the refrigerator The vynl covered head boards were shedding their surface and I awoke with flakes of vinyl sheeting on my pillows and bedding The power plugs and outlets at the desk area were damaged and not working/connected. Pillows were great. Everything else was a complete disappointment
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very accommodating. Room was clean and ready on time.
Stayed 1 night in Jun 2023

2/10 Terrible

Brittney, Republic

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hallways and elevator are literally set to 80 degrees. Pool was closed due to maintenance. The lamp in between the beds was broken with exposed wires hanging out. The mini fridge appeared as if someone had thrown it off of a truck on the interstate and then placed into the room.
Stayed 1 night in Jun 2023

6/10 Okay

Kyle

Business traveler
Liked: Staff & service
Okay
Average hotel, outdated but not bad for the area it is in. Could use some upkeep and basic attention to maintenance
Stayed 1 night in Jun 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

mark

Stayed 1 night in Jun 2023

2/10 Terrible

Mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The shower/bath tub surround was gross. The faux leather on the headboard had been partially peeled off. The front lobby and the staff were great. Rooms need to be cleaned better.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I looked at the highway access and my pass thru agenda thinking that it would be a good fit. A conference center first floor room was noisy, elevator and doors were loud. I didn’t have a great nights sleep. I won’t pick this location again as a overnight place.
Stayed 1 night in May 2023

4/10 Poor

Derrick L

Disliked: Cleanliness, property conditions & facilities
The hotel was old and nasty, I will never go there again.
Stayed 2 nights in May 2023

8/10 Good

Erik

Stayed 1 night in May 2023

8/10 Good

Kenneth

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Easy parking and access to the building.
Stayed 1 night in May 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Nice rooms and great on property restaurant.
Stayed 2 nights in Mar 2023

2/10 Terrible

steven

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Christina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Two thumbs down
Beds were terribly uncomfortable, lamp shades were all torn head boards were worn For the price I accepted much better cleanliness
Stayed 1 night in Mar 2023

8/10 Good

Carolina, MADISON

Stayed 1 night in Jan 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very clean and nice staff.
Stayed 1 night in Jan 2023
Response from John on Jan 10, 2023
Thank you for your business and for your review. We look forward to seeing you again soon!

10/10 Excellent

Melonie

Stayed 1 night in Dec 2022

10/10 Excellent

David

Stayed 1 night in Dec 2022

2/10 Terrible

Craig

Traveled with family
Risky
I was compelled to have a copy of my driver license to give to the Hotel at check in, some sort of city ordnance, I ask to have the copy destroyed when I checked out. I was told no, that the copy must be kept on file. If I would have known that prior to check in, I would have never stayed there. They have no clue who will have access to my information, it could be compromised
Stayed 1 night in Nov 2022