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Not the best to stay at. Rooms outdated, phones don’t work, tv never worked…
Zachary
Stayed 5 nights in Mar 2024
Response from Michael Geoghegan on Mar 23, 2024
Hello Zachary,I wanted to thank you for your loyalty as a Hilton Honors member, and for taking the time to share your experience with us about your stay. I also wanted to apologize for the issues you encountered with the condition of your room, and the phone and TV not working. We are about to go through a full renovation to update the property, and I will discuss these other matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can. Thank you again for sharing your experience and I look forward to speaking to you further.
8/10 Good
Brandy
Feb 24, 2024
Liked: Staff & service
It was quiet and next to the convention center. It is a bit outdated. But it was a good stay.
Brandy
Stayed 1 night in Feb 2024
Response from John on Apr 11, 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!
10/10 Excellent
Harjot
Feb 21, 2024
Harjot
Stayed 1 night in Feb 2024
Response from John on Apr 11, 2024
Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!
The tub would not drain, the air conditioner was so loud it kept me up all night, the counter was dirty and sticky, and the lamp would not turn off.
Ryan
Response from Michael Geoghegan on Feb 15, 2024
Hello,Thank you for taking the time to share your feedback with us. We greatly apologize for the issues with the tub, the air conditioner, the lamp, and the cleanliness of the bathroom counter. I will discuss these matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can.
6/10 Okay
Reginald
Jan 27, 2024
Liked: Cleanliness, staff & service
stayed in room 116 which while clean there is a badly cracked toilet; that does not leak but is unseamly...
Room was clean and comfortable. No complaints here.
Emily
Stayed 1 night in Dec 2023
8/10 Good
Chrissa
Dec 31, 2023
Chrissa
Stayed 1 night in Dec 2023
6/10 Okay
Diana
Dec 26, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Where’s breakfast?
Our room was a bit dated and worn. I was disappointed that they didn’t offer any type of free breakfast. A continental breakfast was $12 and a regular breakfast was $16. We chose to go out for breakfast.
Diana
Stayed 1 night in Dec 2023
Response from Michael Geoghegan on Dec 28, 2023
Hello and thank you for taking the time to share your experience with us. I apologize for the condition of the room and the breakfast price. We are about to go through a full renovation to fix the condition issues, and I will discuss the breakfast with our staff. If there is anything else we can do please let us know. Thank you again for sharing your experience with us and have a wonderful week.
Wow! The staff is par excellence! Very friendly and accommodating! The furniture and tubs in rooms are very old, but clean. The mattress was new and super comfy! Fabulous stay! We’ll go back next year.
Karla
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 28, 2023
Hello,Thank you for the kind compliments as these are always great to hear and share. I do apologize for the condition of the furniture and tubs. We are about to go through a full renovation at the beginning of next year to refresh the hotel. Thank you for sharing your experience and we look forward to welcoming you back in the future.
It was okay. I had to switch rooms because my room had vomit on the wall by the bed! It was gross! My room phone was not working because it was not charged up.
Alnetta
Stayed 2 nights in Nov 2023
Response from Michael Geoghegan on Nov 18, 2023
Hello Alnetta,Thank you for the rating and for sharing your experience with us. I greatly apologize for the issue of the dirty wall in your room as that is truly unacceptable. We will discuss this with our housekeeping staff to address the issue. If there is anything else we can do to Make It Right, please let us know and we will be happy to help in any way we can.
Thank you for the wonderful score. We appreciate the feedback. We hope to see you again in the near future.
6/10 Okay
Brenda, Overland Park
Traveled with partner
Nov 5, 2023
Disliked: Property conditions & facilities
eThe room was okay little outdated and there were not enough electrical outlets the way they had everything plugged in, we knew one spark and the place was going to go up in flames. Also my husband left a pair of tennis shoes ( not the hotel fault) called the hotel and they transferred me to the housekeeping dept. left msg and ad of yet have not heard back from anyone!!
Brenda
Stayed 1 night in Nov 2023
Response from Michael Geoghegan on Nov 28, 2023
Hello,Thank you for taking the time to share your experience with us. I greatly apologize for the issue with the outlets and the response about the tennis shoes. We are about to go through a full renovation at the beginning of next year to refresh the property and one of the items is the number of outlets. I will also look into the tennis shoes personally. If there is anything else we can do please let us know. Thank you again for sharing your experience and we hope to see you again in the near future.
The bathroom smelled mildewy and dank
In the morning after feeling congested found damp mold in and under the refrigerator
The vynl covered head boards were shedding their surface and I awoke with flakes of vinyl sheeting on my pillows and bedding
The power plugs and outlets at the desk area were damaged and not working/connected.
Pillows were great.
Everything else was a complete disappointment
Hallways and elevator are literally set to 80 degrees. Pool was closed due to maintenance. The lamp in between the beds was broken with exposed wires hanging out. The mini fridge appeared as if someone had thrown it off of a truck on the interstate and then placed into the room.
Brittney
Stayed 1 night in Jun 2023
6/10 Okay
Kyle
Business traveler
Jun 14, 2023
Liked: Staff & service
Okay
Average hotel, outdated but not bad for the area it is in. Could use some upkeep and basic attention to maintenance
The shower/bath tub surround was gross. The faux leather on the headboard had been partially peeled off. The front lobby and the staff were great. Rooms need to be cleaned better.
I looked at the highway access and my pass thru agenda thinking that it would be a good fit.
A conference center first floor room was noisy, elevator and doors were loud.
I didn’t have a great nights sleep.
I won’t pick this location again as a overnight place.