Ratings based on 657 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Fine bed, very clean, great indoor pool

Posted Aug 28, 2016
Pros: Orderly and clean all around. Nice bed and pillows.
Location: See above
Convenient location off interstate, near variety of restaurants
2 out of 5
by A verified traveler from I

Never again

Posted Aug 14, 2016
If this review was based an friendliness and helpfulness of the front desk staff it would be a 5 star. They were delightful. It was the housekeeping staff that was sorely lacking. There was dust under the night stands, dust on the ceiling over the bed and our room was not cleaned properly during our three night stay. The cranberry juice that I poured into the sink was splashed on the sides of the sink for three days and the tub was never cleaned the whole time. Spilled bath gel in the tub was a clue. Also, we left the room at 9:30am on our first day and came back to an open door at 9:00pm. Nothing was taken, however, it was unsettling. The gentleman at the front desk offered points or breakfast, however all we wanted was a secure room. We will try another hotel on our return to the Collinsville area.
5 out of 5
by A verified traveler

Less than 15 minutes to downtown St Louis

Posted Jun 4, 2016
Nice and clean, well appointed rooms and amenities. Pool was great with extended hours and business center very convenient. Kevin kept us informed of changes in restaurant hours due to Memorial Day. Only concerns were noisy A/C unit and non heating hair dryer. But turned out to be non-issues as they corrected both within minutes. Location worked out great for us.
4 out of 5
by Denise from Chicago

Management staff truly care

Posted May 31, 2016 on Hotels
Management staff was awesome as well as the service we received!
3 out of 5
by A verified traveler

Decent experience.

Posted May 30, 2016 on Hotels
Hotel was nice. Was disappointed that there wasn't a fridge in the room. Also, toilet wasn't freshly cleaned and my pillowcase was dirty. Overall my stay was fine but not the best Doubletree I've ever stayed in.
5 out of 5
by A verified traveler

Posted May 21, 2016 on Hotels
Great staff!
3 out of 5
by t

Decent for one night.....

Posted May 21, 2016 on Hotels
The hotel in general s beautiful but the rooms aren't as updated as surrounding hotels. The bed and pillows were great.. But... No microwave or mini frig is a big negative when staying for three or four days.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 16, 2016 on Hotels
5 out of 5
by Erin

This traveler left a rating score only Posted May 14, 2016 on Hotels
4 out of 5
by Kimberly

This traveler left a rating score only Posted May 9, 2016 on Hotels