Posted Aug 14, 2016
If this review was based an friendliness and helpfulness of the front desk staff it would be a 5 star. They were delightful. It was the housekeeping staff that was sorely lacking. There was dust under the night stands, dust on the ceiling over the bed and our room was not cleaned properly during our three night stay. The cranberry juice that I poured into the sink was splashed on the sides of the sink for three days and the tub was never cleaned the whole time. Spilled bath gel in the tub was a clue. Also, we left the room at 9:30am on our first day and came back to an open door at 9:00pm. Nothing was taken, however, it was unsettling. The gentleman at the front desk offered points or breakfast, however all we wanted was a secure room. We will try another hotel on our return to the Collinsville area.