Our stay was not horrible. On our second day, we found a bug in our room. I was convinced it was a roach but my room companion felt differently. We were not explained all of the amenities during check in but that was not a major issue. One hotel staff (Precious) was ABSOLUTELY WONDERFUL! She was personable, pleasant and always helpful!
Comment from Hotel Management
Nov 30, 2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. We appreciate the kind comments about our customer service; however, we apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will review our room inspection procedures as well as making sure we are clearly communicating our amenities during guest arrivals to ensure that your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.