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Reviews of Holiday Inn Express & Suites - O'Fallon /Shiloh, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites - O'Fallon /Shiloh, an IHG Hotel
3396 Green Mount Crossing Dr, O'Fallon, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 198 out of 407 reviews" "
Rating 8 - Good. 130 out of 407 reviews" "
Rating 6 - Okay. 33 out of 407 reviews" "
Rating 4 - Poor. 28 out of 407 reviews" "
Rating 2 - Terrible. 18 out of 407 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Julie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice except there were times that no one was at the front desk to help you.
Stayed 3 nights in Apr 2024

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice room, quiet. Wonderful Stay
Stayed 2 nights in Mar 2024

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

rick

Business traveler
Liked: Amenities
Nice hotel in a busy area with tons of shops and restaurants nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Stayed 1 night in Feb 2024

10/10 Excellent

KingKeith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my little family loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Haley, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
great property....
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, great staff, good breakfast. Nice experience, I recommend
Stayed 4 nights in Dec 2023

8/10 Good

Karen, Floyds Knobs

Stayed 1 night in Dec 2023

10/10 Excellent

Athanasios

Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Dec 2023

10/10 Excellent

Varvara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Nov 2023

8/10 Good

Marsha

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Business traveler
Liked: Staff & service, amenities
How nice everyone was
Stayed 1 night in Nov 2023

10/10 Excellent

CYNTHIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Breakfast selections very good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

James

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kai

Stayed 1 night in Oct 2023

8/10 Good

Ken

Stayed 1 night in Oct 2023

4/10 Poor

Mark

Business traveler
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Ken

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff was less than friendly. Upon leaving I gave the desk clerk my room number and said we were checking out. She didn’t speak or nod or even respond.
Stayed 1 night in Sep 2023

8/10 Good

Cheryl

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic staff , clean amazing breakfast everyday !
Stayed 1 night in Sep 2023

8/10 Good

Janine Andrea Marie

Stayed 2 nights in Sep 2023

8/10 Good

Danny

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a very nice room. What I would expect except every tile on the floor in the bathroom and entryway was loose. Could be a hazard hopefully will be fixed the next time I stay.
Stayed 1 night in Aug 2023

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to site
Stayed 1 night in Aug 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Joyce

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked the room and the area , it was clean and lots of places to eat and shop. I had a problem with our toilet not working and the water, and had to call someone in to come fix it. He fixed the problem right away but we had to wait a bit to get looked at. Other than that it was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service
Staff was amazing!!!!
Stayed 1 night in Jul 2023

8/10 Good

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

lloyd

Stayed 2 nights in Jul 2023

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable
Everything was perfect
Stayed 1 night in Jul 2023

10/10 Excellent

Lori

Stayed 1 night in Jul 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

KAREN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cold pool, didn't tell we had to ask for house keeping! Floors very dirty.Maids were very good and friendly.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Jannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nithing to share
Stayed 1 night in Jun 2023

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Pretty good place to stay. Front desk ladies are super nice and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Thanks
Stayed 1 night in May 2023

8/10 Good

Lauren

Stayed 4 nights in Apr 2023