Super 8 Flashy Advertising Backfires
Posted Dec 11, 2016
My son was participating in an event at McKendree University on Saturday, December 11th and we wanted to get a good night sleep after traveling 5 hours on the road. I had booked and paid for the room at the Super 8 hotel located in O'Fallon, IL. as Expedia showed it as one of the recommended. When I clicked on to the Super 8 rooms I got a pop up saying they were full and had 2 rooms left with double queen non smoking. So I grabbed one and paid as I felt the wording indicated that if not secure, the room might not be there. When we arrived 2/3 of the building was shut down and under renovation. The parking lot was empty and everything was out of place. So they may have been short on rooms but they only had a dozen to start with. The room was ok, beds were old inner spring, the guide did not work on the TV remote and it was dated. Worst of all was the black mold growing in the paint above the shower stall. I have been sick for two days now. My son and I both have respiratory stress and sinus blockage. They are updating the hotel, but I sure would have them move you to another room if you start coughing and can't get a breath. Aweful
Comment from Hotel Management
Dec 21, 2016 by Guest Relations Manager, Hotel Management
We want to extend our gratitude to you for typing out your positive remarks
about the room size.
At the same time, we feel frustrated that it was not the same case with the parking lot and to all inconveniences you had during your stay.
We greatly aim to improve even more and give you a far better experience some other time.