We arrived at 1am, tired. We are in our 70s. And we were asked for a $100 deposit for possible damages. They experienced a lot of partiers who damaged their rooms. We told the clerk we couldn’t tie up my card because I needed what was left on it for gas for the trip home. He assured us he was only holding it on file. We found out AmExpress couldn’t release the hold for 72 hours and we had to call our son for money to be transferred, so we could buy gas to get home. We were at an event in Utah, traveling to our home in Virginia.
1. We are 70yrs old, tired and arriving at 1am, not ready to party.
2. Then desk said our remaining credit would be accessible after the hold.
Then we noticed the filth. The elevator floor covered in spillage that seems like it had been there for a while.
Our room was not vacuumed, mirrors had lint dust that had been there for a while, toilet had fecal matter, shower had footprints and mold, windows and bath glass door had dirt and grease smudge marks, comforter was torn and there were blood stains, bedspread had large soil stains that seeped to the comforter.
We were offered another room… but we expected to see the same, based on what we saw in the elevator.
We asked for a receipt to expense it. He responded “you booked it through a booking agency?” And indicated we get our receipt from there.