Ratings based on 126 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Great hotel, beautiful building & fantastic spa

Posted Jan 9, 2017
Pros: The restaurants and mostly Vendome, Spa facilities with pool especially during nights because of lighting, impressive building
Cons: Coffee machine in the room. One big bed (or combined top-mattress) instead of to one person beds
Location: Nice village on walking distance, with some nice shops and bakeries and nice restaurants.
The hotel is located in a great old authentic palace and the old luxury atmosphere is well preserved. The restaurants are very good and especially Vendome is incredible. It was a real treat to have dinner there. We really liked the spa, the pool and saunas in the hotel. The whirlpool, could be warmer, but all together the facitlities are very good. The rooms are comfortable, a nice bed, good bathroom and nice view over the surroundings. Schloss Bensberg is a fantastic place to relax, to have romantic moments with your loved ones and a culinary sensation.
Comment from Hotel Management
Jan 12, 2017 by pick@schlossbensberg.com, Hotel Management
Dear Guest, Thank you very much for your feedback following your recent stay at Althoff Grandhotel Schloss Bensberg. I will be sure to pass on your generous comments to my colleagues as I am certain this will further motivate them to delight and satisfy our guests. Needless to say, we look forward to welcoming you back hopefully very soon. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with amazing view of Cologne

Posted Dec 6, 2016
Cons: Gym could have more equipment and free weights
Location: Walking distance to Bensberg town which is small but coffee shops, restaurants and stores near by. Easy access to Cologne either by car or train.
My husband and I have stayed here multiple times while visiting family in town. The rooms are very nice with a decent size work space and good-sized bathroom. As in most German hotels, the bed is two singles pushed together and separate duvets but it's not that bad. Gym is on the smaller side but has new and few different cardio equipment. Not a lot of other machines or free weights. The pool is nice and quiet. We didn't use the steam room or spa but looked nice. The hotel also has a nice bar with live music on weekends and holidays with a fireplace in the back - perfect for a nightcap.
Comment from Hotel Management
Dec 10, 2016 by Kurt Wagner, Hotel Management
Dear Sir or Madam, Thank you for sharing your wonderful experiences with the Expedia readers. The opinion of our guests is the most important basis for our efforts, for guaranteeing continued, outstanding service quality and for fulfilling the expectations of our guests. We will now check how we could improve the gym with the requested weights. Best regards from Bensberg Kurt Wagner
4 out of 5
by A verified traveler

Nice hotel, value for money.

Posted Nov 2, 2016 on Hotels
Overall a nice stay but away from city. If some kind of transport is provided by Hotel, more convenient.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Dear guest, thank you very much for your Feedback! We are looking forward to welcome you back soon. We can also assit you with any transportion as well, just let us know in advance. Kind regards Your Bensberg Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2016
Nice hotel. My room was in a block a short walk from the main hotel which would have been inconvenient if it had been raining. I had also checked in early. My room was not ready so I left my bag at reception. When I returned they assured me that my bag would be in my room. It was not. It took a couple of calls to get it fixed. Irritating but not the end of the world!
Comment from Hotel Management
Sep 29, 2016 by Kurt Wagner, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. We do apologize for the miscommunication in regards to your luggage. Furthermore we will make a note in your preference that you prefer the rooms in our main building, thus next time you are staying with us we accordingly allocated the perfect room for you. We hope to welcome you back very soon. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning Schloss Bensberg!

Posted Sep 10, 2016
An amazing hotel experience from the very first moment we arrived. Treated warmly by the staff and shown to our room, the facilities were well kept and the staff were all extremely helpful. From bringing our car around to suggestions of food to try and places to go. We were so well looked after! And who could say no to such a stunning hotel, everything was perfect, we didn't want to come home!
Comment from Hotel Management
Sep 13, 2016 by Kurt Wagner, Hotel Management
Liebe Gäste, Vielen Dank für Ihr freundliches Feedback! Es freut uns, dass es Ihnen so gut bei uns gefallen hat. Wir würden uns freuen, Sie wieder einmal bei uns begrüßen zu dürfen. Herzlichst Ihr Kurt Wagner Hotel Direktor
5 out of 5
by A verified traveler from Amelia Island, Florida

The pinnacle of old world luxury!

Posted Sep 9, 2016 on Hotels
The Althoff Grandhotel Schloss Bensberg is truly an iconic old world luxury palace. From the ride up the long cobbled drive to the peak of the hill where the old "hunting lodge" of the former ruling class of Germany was built in 1711. This is no hunting lodge. It is a veritable palace and extraordinary in every sense of the word. I was literally in awe from the moment I saw it and throughout my stay. I could imagine this as the estate of the uber wealthy at one time akin to the Biltmore Palace. But fortunately, these days even a peasant like me can afford a room here. The room itself was not large, but was exquisitely appointed in the finest detail. There was a free minibar, which was a nice touch. But one of my favorite things was the toiletries from my favorite fragrance company, Penhaligon's in London. That was a beautiful little surprise. The staff were professional and polite. I walked around the town of Bensberg and enjoyed the architecture and gardens. I go to Cologne for business once per year and now I know that I will be fortunate enough to visit this hotel again in the future and explore further. I give this hotel my highest recommendation.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your comments regarding your stay at Althoff Grandhotel Schloss Bensberg. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcome you back soon. Kind regards Kurt Wagner General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Restaurant Vendome is supurb.

Posted Aug 30, 2016
I'm not easily wowed but I've got to say this hotel and the associated restaurant Vendome are amazing. I was on a business trip to Cologne and arrived a day early due to my schedule and spent a Sunday here. A run in the nearby forest, lunch at Vendome and an afternoon in the spa were all perfect.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your review of Grand Hotel Schloss Bensberg. We are delighted that your dining experience at our Gourmet Restaurant Vendome, as well as our Spa was to your fullest satisfaction. I am excited to share you Feedback with our Team. Thank you very much and we are looking forward to welcome you back in the near future. Kind regards Kurt Wagner General Manager
5 out of 5
by Salah from Kuwait

Royal treatment

Posted Aug 26, 2016 on Hotels
Royal
5 out of 5
by Anil from Edinburgh

Friends wedding in Bensberg

Posted Aug 1, 2016 on Hotels
Great hotel with excellent restaurants and great staff - really impressive grounds and far reaching views
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, we hope you have enjoyed the wedding of your friends. Thank you very much for taking the time to review your stay with us. we are looking Forward to welcome you back very soon. Kind regards Kurt Wagner General Manager
5 out of 5
by Nathan from Australia

Althoff Grandhotel Schloss Bensberg

Posted Jun 21, 2016 on Hotels
Schloss Bensberg would by far be the best hotel myself or my partner have ever stayed in. The staff there are so attentive and helpful with any request or questions you may have. We were able to check in a lot earlier - not only this but we got a room upgrade also. They had bell service to take our luggage up to our room and we were personally shown around the hotel by one of the lovely staff members. We were shown where we could eat, shop and even relax. Personally, I was sold as soon as I saw the place. I mean, It's a castle after all! The treatment we received upon arrival was sensational, and only improved my impression. We were taken up to our room by the same staff member who was simply amazing, showing us things in our room and making sure we had no concerns. The room was simply breathtaking. I have never seen a hotel room so beautiful. The view from the window was something else. In the distance you saw Köln in all its beauty. The bed was simply heavenly, it felt like you were sleeping on clouds it was that perfect! The shower was perfect in every way possible. There's a lovely pool with an amazing temperature for any weather. There's also a spa/hot tub for anyone to use. I cannot rave about this hotel enough, or recommend it highly enough. It was perfect in every way possible and we were very sad to have to leave. I hope that in the future we can return to this amazing place and enjoy it's beauty more.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Althoff Schloss Bensberg. I am delighted to hear that your entire experience was outstanding. I look forward to sharing your kind words with the team and hope to welcome you again soon. Kind regards Kurt Wagner General Manger