Ratings based on 50 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Curacao

Great hotel, beautiful building & fantastic spa

Posted Jan 9, 2017
Pros: The restaurants and mostly Vendome, Spa facilities with pool especially during nights because of lighting, impressive building
Cons: Coffee machine in the room. One big bed (or combined top-mattress) instead of to one person beds
Location: Nice village on walking distance, with some nice shops and bakeries and nice restaurants.
The hotel is located in a great old authentic palace and the old luxury atmosphere is well preserved. The restaurants are very good and especially Vendome is incredible. It was a real treat to have dinner there. We really liked the spa, the pool and saunas in the hotel. The whirlpool, could be warmer, but all together the facitlities are very good. The rooms are comfortable, a nice bed, good bathroom and nice view over the surroundings. Schloss Bensberg is a fantastic place to relax, to have romantic moments with your loved ones and a culinary sensation.
Comment from Hotel Management
Jan 12, 2017 by pick@schlossbensberg.com, Hotel Management
Dear Guest, Thank you very much for your feedback following your recent stay at Althoff Grandhotel Schloss Bensberg. I will be sure to pass on your generous comments to my colleagues as I am certain this will further motivate them to delight and satisfy our guests. Needless to say, we look forward to welcoming you back hopefully very soon. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with amazing view of Cologne

Posted Dec 6, 2016
Cons: Gym could have more equipment and free weights
Location: Walking distance to Bensberg town which is small but coffee shops, restaurants and stores near by. Easy access to Cologne either by car or train.
My husband and I have stayed here multiple times while visiting family in town. The rooms are very nice with a decent size work space and good-sized bathroom. As in most German hotels, the bed is two singles pushed together and separate duvets but it's not that bad. Gym is on the smaller side but has new and few different cardio equipment. Not a lot of other machines or free weights. The pool is nice and quiet. We didn't use the steam room or spa but looked nice. The hotel also has a nice bar with live music on weekends and holidays with a fireplace in the back - perfect for a nightcap.
Comment from Hotel Management
Dec 10, 2016 by Kurt Wagner, Hotel Management
Dear Sir or Madam, Thank you for sharing your wonderful experiences with the Expedia readers. The opinion of our guests is the most important basis for our efforts, for guaranteeing continued, outstanding service quality and for fulfilling the expectations of our guests. We will now check how we could improve the gym with the requested weights. Best regards from Bensberg Kurt Wagner
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2016
Nice hotel. My room was in a block a short walk from the main hotel which would have been inconvenient if it had been raining. I had also checked in early. My room was not ready so I left my bag at reception. When I returned they assured me that my bag would be in my room. It was not. It took a couple of calls to get it fixed. Irritating but not the end of the world!
Comment from Hotel Management
Sep 29, 2016 by Kurt Wagner, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at Althoff Grand Hotel Schloss Bensberg. We do apologize for the miscommunication in regards to your luggage. Furthermore we will make a note in your preference that you prefer the rooms in our main building, thus next time you are staying with us we accordingly allocated the perfect room for you. We hope to welcome you back very soon. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Stunning Schloss Bensberg!

Posted Sep 10, 2016
An amazing hotel experience from the very first moment we arrived. Treated warmly by the staff and shown to our room, the facilities were well kept and the staff were all extremely helpful. From bringing our car around to suggestions of food to try and places to go. We were so well looked after! And who could say no to such a stunning hotel, everything was perfect, we didn't want to come home!
Comment from Hotel Management
Sep 13, 2016 by Kurt Wagner, Hotel Management
Liebe Gäste, Vielen Dank für Ihr freundliches Feedback! Es freut uns, dass es Ihnen so gut bei uns gefallen hat. Wir würden uns freuen, Sie wieder einmal bei uns begrüßen zu dürfen. Herzlichst Ihr Kurt Wagner Hotel Direktor
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Restaurant Vendome is supurb.

Posted Aug 30, 2016
I'm not easily wowed but I've got to say this hotel and the associated restaurant Vendome are amazing. I was on a business trip to Cologne and arrived a day early due to my schedule and spent a Sunday here. A run in the nearby forest, lunch at Vendome and an afternoon in the spa were all perfect.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your review of Grand Hotel Schloss Bensberg. We are delighted that your dining experience at our Gourmet Restaurant Vendome, as well as our Spa was to your fullest satisfaction. I am excited to share you Feedback with our Team. Thank you very much and we are looking forward to welcome you back in the near future. Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent place to relax

Posted Jun 5, 2016
Hotel and staff were excellent. Nothing was too much trouble. The hotel is extremely comfortable.
Comment from Hotel Management
Sep 29, 2016 by Kurt Wagner, Hotel Management
Dear Guest, thank you very much for your kind words. We are looking forwards to welcome you back very soon! Kind regards Kurt Wagner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Russia

Posted Sep 3, 2015
Large spacious numbers! Excellent personnel! If it arrived to Cologne, then there is no need for stop in the city center. You live on nature and the center can reach in 15 min.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Impressive Hotel

Posted Jul 17, 2015
Location: Bergisches Museum a small Mining Museum in Bensberg is well worth a visit, as is St Nikolas Church. Also a must visiting Cologne and the Cathedral.
A truly impressive 5***** Hotel in a small town called Bensberg, about 30 min from Cologne by Tram, (Tram Station) approximately a 5 minute walk from the Hotel. Our recent stay at the Altoff Grandhotel Schloss Bensberg was more than satisfying. Brilliant friendly English speaking staff, always with a professional attitude and accommodate your every requirement. Fantastic large luxurious rooms. This is surely a Grandhotel making your stay a truly unique experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel

Posted Nov 20, 2014
One of the best hotels we have ever stayed in. Room, facilities and staff were first class. Fitness centre an swimming pool very relaxing. Located in a great place with access to rail travel within walking distance. Would not hesitate to book again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Althoff Schloss Bensberg near Cologne, Germany

Posted Nov 6, 2014
Pros: Beautiful setting. Large comfortable room. Complimentary valet parking, mini bar and daily fruit.
Cons: It was difficult to ring the front desk and get an answer. Could have been the programming on the phone or just bad timing.
Location: The town around the hotel has great shops and restaurants. There is easy access to the motorways. Cologne is wonderful. The Cathedral is incredible!
We happened across this 5 star hotel while looking for a vacation base to tour the Rhine River valley. What a gem. Great location just outside Cologne. Friendly staff. Extremely comfortable, large room with modern amenities and AC that worked well. Shops and restaurants within walking distance. Wish we had more time to take advantage of the spa facilities and restaurant. Our loss.